Dharveen Kartigayam
Technical Lead
Sepang
Summary
Technical Professional experienced in steering teams towards successful project outcomes through effective management of complex challenges. Achieved project success by leveraging in-depth technical knowledge and a proactive approach to team collaboration. Focused on delivering high standards and reliable solutions while adapting to changing requirements.
Overview
5
5
Languages
12
12
years of professional experience
Work History
Onsite Technical Lead
Cognizant Malaysia
05.2018 - Current
- Hands-on experience with Windows environments
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Support end user onsite and remotely to resolve IT related issues
- Handle PCs, Notebooks, Peripherals and Printers faults
- Maintain Desktops Hardware Configuration & Operating Systems
- Handle Software Troubleshooting of Standard Office Applications
- Ensure that all Users can log in to the Company Network
- Troubleshooting of Problems Encountered by End Users
- Ensure smooth running of daily operations
- Update and maintain proper documentation and reports
- Automate installation and distribution of target software to target users/endpoints by using SCCM policy.
- Strong understanding of Active Directory, particularly with troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs)
- Knowledge in Endpoint protection (Trellix) McAfee
- Monitor network and endpoint security systems to detect and respond to security incidents.
- Conduct regular security assessments and vulnerability scans to identify potential security weaknesses.
- Ensure that endpoint security systems are configured and maintained in accordance with security best practices and industry standards.
- Collaborate with network and systems administrators to ensure that endpoint security solutions are integrated into the organization’s overall security posture.
- Managed end-to-end Microsoft Intune MDM/MAM environment for Windows, iOS/iPadOS, Android, and macOS devices.
- Created and maintained Configuration Profiles, Settings Catalog, Administrative Templates, Compliance Policies, and Security Baselines.
- Performed GPO-to-Intune migration using Group Policy Analytics, achieving >80% cloud policy coverage.
- Packaged and deployed Win32 applications using IntuneWinAppUtil, custom PowerShell installers
- Industry: Desktop Engineer / SCCM/ Intune
- Specialization: IT/Computer – Hardware/Software
- Role: Onsite Technical lead
Executive Technical Support
Scicom (MSC) Sdn Bhd
10.2016 - 05.2018
- Provide 1st level Support on IT requests incident, for Lenovo branded products (IBM). Supporting ANZ (Australia and New Zealand) commercial clients. Major in providing technical solutions to end users and troubleshooting to identify hardware or software related issue.
- Performed Incident Management / Manage and resolve requests/support tickets
- Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame.
- Documented and tracked the timeline of events that occurred in the process to resolution for each of the incidents managed in support of postmortem/root cause analysis. Within the.
- Developed incident, preventative incident, preventative incident tickets and reports.
- Industry: Call Center / IT-Enabled Services / BPO
- Specialization: IT/Computer - Hardware
- Role: Technical Support
- Position Level: Junior Executive
Technical Customer Care Representative
Dell Global Business Center Sdn. Bhd.
06.2015 - 10.2016
- Provide 1st level Support on IT request incidents, for DELL branded products such as Laptop, Desktop, Printers. Supporting ANZ (Australia and New Zealand) Consumer & Commercial clients. Major in providing technical solutions to end users and troubleshooting to identify hardware or software related issues.
- Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame.
- Trained with senior system engineers to enhance technical skills as a Technical Support Engineer and learned internal processes for escalating cases and approving or denying handovers.
- Industry: Call Center / IT-Enabled Services / BPO
- Specialization: IT/Computer - Software
- Role: Software Security
- Position Level: Fresh / Entry Level
IT TECHNICIAN
NCS Sdn. Bhd
04.2014 - 06.2014
- Troubleshot computer hardware issues to restore functionality for users.
- Provided computer and network support to clients through onsite visits and telephone support tickets.
- Owned and managed incidents professionally from initial report to resolution.
- Industry: Computer / Information Technology (Hardware)
- Specialization: IT/Computer - Hardware
- Role: Technical Support
- Position Level: Fresh / Entry Level
Education
Bachelor's Degree - Computer Science/Information Technology
SEGI College
Malaysia01-2015
Primary/Secondary School/SPM/'O' Level - IT
KDU College
Malaysia01-2013
Skills
Technical Support
Technical troubleshooting
C programming
C programming
Oracle SQL
Active Directory
AZ-104
MS 900
Technical Fundamentals
Timeline
Onsite Technical Lead
Cognizant Malaysia
05.2018 - Current
Executive Technical Support
Scicom (MSC) Sdn Bhd
10.2016 - 05.2018
Technical Customer Care Representative
Dell Global Business Center Sdn. Bhd.
06.2015 - 10.2016
IT TECHNICIAN
NCS Sdn. Bhd
04.2014 - 06.2014
Primary/Secondary School/SPM/'O' Level - IT
KDU College
Bachelor's Degree - Computer Science/Information Technology
SEGI College
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
Tamil (Primary) 8 7
English 9 8
Bahasa Malaysia 6 6
About Me
- Age 33 Years
- Telephone Number (+60) 0138371304
- Address Selangor, Sepang
- Nationality Malaysia
Additional Info
- Expected Salary MYR 9000 (nego)
- Preferred Work Location Selangor, Kuala Lumpur
About Me
- Age 33 Years
- Telephone Number (+60) 0138371304
- Address Selangor, Sepang
- Nationality Malaysia