Summary
Overview
Work History
Education
Skills
Timeline
Languages
About Me
Additional Info
About Me
Generic
Dharveen Kartigayam

Dharveen Kartigayam

Technical Lead
Sepang

Summary

Technical Professional experienced in steering teams towards successful project outcomes through effective management of complex challenges. Achieved project success by leveraging in-depth technical knowledge and a proactive approach to team collaboration. Focused on delivering high standards and reliable solutions while adapting to changing requirements.

Overview

5
5
Languages
12
12
years of professional experience

Work History

Onsite Technical Lead

Cognizant Malaysia
05.2018 - Current
  • Hands-on experience with Windows environments
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Support end user onsite and remotely to resolve IT related issues
  • Handle PCs, Notebooks, Peripherals and Printers faults
  • Maintain Desktops Hardware Configuration & Operating Systems
  • Handle Software Troubleshooting of Standard Office Applications
  • Ensure that all Users can log in to the Company Network
  • Troubleshooting of Problems Encountered by End Users
  • Ensure smooth running of daily operations
  • Update and maintain proper documentation and reports
  • Automate installation and distribution of target software to target users/endpoints by using SCCM policy.
  • Strong understanding of Active Directory, particularly with troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs)
  • Knowledge in Endpoint protection (Trellix) McAfee
  • Monitor network and endpoint security systems to detect and respond to security incidents.
  • Conduct regular security assessments and vulnerability scans to identify potential security weaknesses.
  • Ensure that endpoint security systems are configured and maintained in accordance with security best practices and industry standards.
  • Collaborate with network and systems administrators to ensure that endpoint security solutions are integrated into the organization’s overall security posture.
  • Managed end-to-end Microsoft Intune MDM/MAM environment for Windows, iOS/iPadOS, Android, and macOS devices.
  • Created and maintained Configuration Profiles, Settings Catalog, Administrative Templates, Compliance Policies, and Security Baselines.
  • Performed GPO-to-Intune migration using Group Policy Analytics, achieving >80% cloud policy coverage.
  • Packaged and deployed Win32 applications using IntuneWinAppUtil, custom PowerShell installers
  • Industry: Desktop Engineer / SCCM/ Intune
  • Specialization: IT/Computer – Hardware/Software
  • Role: Onsite Technical lead

Executive Technical Support

Scicom (MSC) Sdn Bhd
10.2016 - 05.2018
  • Provide 1st level Support on IT requests incident, for Lenovo branded products (IBM). Supporting ANZ (Australia and New Zealand) commercial clients. Major in providing technical solutions to end users and troubleshooting to identify hardware or software related issue.
  • Performed Incident Management / Manage and resolve requests/support tickets
  • Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame.
  • Documented and tracked the timeline of events that occurred in the process to resolution for each of the incidents managed in support of postmortem/root cause analysis. Within the.
  • Developed incident, preventative incident, preventative incident tickets and reports.
  • Industry: Call Center / IT-Enabled Services / BPO
  • Specialization: IT/Computer - Hardware
  • Role: Technical Support
  • Position Level: Junior Executive

Technical Customer Care Representative

Dell Global Business Center Sdn. Bhd.
06.2015 - 10.2016
  • Provide 1st level Support on IT request incidents, for DELL branded products such as Laptop, Desktop, Printers. Supporting ANZ (Australia and New Zealand) Consumer & Commercial clients. Major in providing technical solutions to end users and troubleshooting to identify hardware or software related issues.
  • Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame.
  • Trained with senior system engineers to enhance technical skills as a Technical Support Engineer and learned internal processes for escalating cases and approving or denying handovers.
  • Industry: Call Center / IT-Enabled Services / BPO
  • Specialization: IT/Computer - Software
  • Role: Software Security
  • Position Level: Fresh / Entry Level

IT TECHNICIAN

NCS Sdn. Bhd
04.2014 - 06.2014
  • Troubleshot computer hardware issues to restore functionality for users.
  • Provided computer and network support to clients through onsite visits and telephone support tickets.
  • Owned and managed incidents professionally from initial report to resolution.
  • Industry: Computer / Information Technology (Hardware)
  • Specialization: IT/Computer - Hardware
  • Role: Technical Support
  • Position Level: Fresh / Entry Level

Education

Bachelor's Degree - Computer Science/Information Technology

SEGI College
Malaysia
01-2015

Primary/Secondary School/SPM/'O' Level - IT

KDU College
Malaysia
01-2013

Skills

Technical Support

Technical troubleshooting

C programming

C programming

Oracle SQL

Active Directory

AZ-104

MS 900

Technical Fundamentals

Timeline

Onsite Technical Lead

Cognizant Malaysia
05.2018 - Current

Executive Technical Support

Scicom (MSC) Sdn Bhd
10.2016 - 05.2018

Technical Customer Care Representative

Dell Global Business Center Sdn. Bhd.
06.2015 - 10.2016

IT TECHNICIAN

NCS Sdn. Bhd
04.2014 - 06.2014

Primary/Secondary School/SPM/'O' Level - IT

KDU College

Bachelor's Degree - Computer Science/Information Technology

SEGI College

Languages

Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
Tamil (Primary) 8 7
English 9 8
Bahasa Malaysia 6 6

About Me

  • Age 33 Years
  • Telephone Number (+60) 0138371304
  • Address Selangor, Sepang
  • Nationality Malaysia

Additional Info

  • Expected Salary MYR 9000 (nego)
  • Preferred Work Location Selangor, Kuala Lumpur

About Me

  • Age 33 Years
  • Telephone Number (+60) 0138371304
  • Address Selangor, Sepang
  • Nationality Malaysia
Dharveen KartigayamTechnical Lead