Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dharshini Shankar

Dharshini Shankar

Klang

Summary

A self-motivated and hard-working individual who is able to cope well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-orientated, resourceful and highly organized. An energetic candidate committed to excellent customer service.

Overview

7
7
years of professional experience

Work History

Teller

SMJ Teratai Klang
Klang
10.2022 - Current
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Authorized

reseller, Wonderlab Malaysia
Klang
01.2020 - Current
  • Promoting and marketing Wonderlab’s products through social media platforms.

Logistics Coordinator

BDP Global Service Centre, GSC International
12.2017 - 09.2019
  • Data Processing work related to logistic field; Date search, analysis input & audit as well as reporting management
  • To work on email communication and liaising with customers and Houston vendors
  • To ensure all documents are escalated to superior and client for speedy resolution
  • Assist with any other assignments as and when required
  • Confirm accurate pricing on documents and maintains precise records of customer’s import and export.

The Traveller Malaysia Sdn. Bhd
04.2016 - 07.2016
  • Manage inbound travel bookings (FIT), b2b sales
  • Travel package quotation, emailing, customer service
  • Prepared inbound travel package quotation for FIT in several travel locations/ sightseeing in Malaysia
  • Handled phone calls and replying emails from/to Hotels, Transportations, F&B Outlets and Sightseeing
  • Managed to do Hotel bookings, F&B bookings and Entrance ticket bookings.

Education

Diploma - Hospitality & Tourism Management, Hospitality & Tourism Management MANAGEMENT

SCIENCE UNIVERSITY

Skills

  • Computer Skills:
  • Microsoft Words, Microsoft Power Point, Microsoft Excel

Languages

Bahasa Malaysia
Bilingual or Proficient (C2)
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)

Timeline

Teller

SMJ Teratai Klang
10.2022 - Current

Authorized

reseller, Wonderlab Malaysia
01.2020 - Current

Logistics Coordinator

BDP Global Service Centre, GSC International
12.2017 - 09.2019

The Traveller Malaysia Sdn. Bhd
04.2016 - 07.2016

Diploma - Hospitality & Tourism Management, Hospitality & Tourism Management MANAGEMENT

SCIENCE UNIVERSITY

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Dharshini Shankar