Dharshini Gunasegaran
Bayan Lepas
Summary
A creative recruiter with experience in diverse workplace environments and problem-solving manager with 7 years of experience of talent acquisition in developing long-term organizational goals and strategies, managing key accounts, implementing KPI while leading a team of 360 degree consultants and recruiters.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Partner (Freelancer)
Agensi Pekerjaan Lifework Sdn Bhd
04.2024 - Current
Talent Acquisition Partner
Agensi Pekerjaan Lifework Sdn Bhd
02.2023 - 03.2024
- Managed full-cycle recruitment processes, from job posting creation to offer negotiation and acceptance.
- Established robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
- Spearheaded in establishing a proper SOP for the headhunting team (full timers and freelancers).
- Mentoring a team of 3 freelancers that are keen to pursue their career in the talent acquisition field.
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies from various industry all over Malaysia.
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines.
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by clients.
- Utilizing the existing candidate database in matching the client's requirements.
- Coordinating the interview process from initial screening until the offer stage.
- Pitching advice to both clients and candidates on the current hiring market trend, pay range and career progression.
- Establishing on working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated.
- Reviewing recruitment policies from time to time to ensure effectiveness of selection techniques and recruitment programs.
- Coaching and working closely with the team members on their monthly target and placement.
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Negotiated contracts and managed budget for recruiting expenses.
Manager (Northern Region), Remote
HIREDLY (Agensi Pekerjaan WOBB Sdn Bhd)
10.2021 - 02.2023
- Supervising a team of four consisting junior and senior recruiters
- Mentoring fresh graduates that are keen to pursue their career in the talent acquisition field
- Established a new team of recruiters under the specialization of engineering, manufacturing and retail
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client
- Utilizing the existing candidate database in matching the client's requirements
- Coordinating the interview process from initial screening until the offer stage
- Pitching advices to both clients and candidates on the current hiring market trend, pay range and career progression
- Establishing on working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated
- Reviewing recruitment policies from time to time to ensure effectiveness of selection techniques and recruitment programs
- Coaching and working closely with the team members on their monthly target and placement
- Working closely with leaders and managers from other teams in resolving client's issue.
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Negotiated contracts and managed budget for recruiting expenses.
Assistant Manager, CWPG, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
09.2019 - 10.2021
- Visiting clients to build and develop positive relationships with them.
- Mentored team members to enhance professional development and accountability in workplace.
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies.
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines.
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client.
- Utilizing the existing candidate database in matching the client's requirements.
- Coordinating the interview process from initial screening until the offer stage.
- Pitching advices to both clients and candidates on the current hiring market trend, pay range and career progression.
- Handling the necessary reference check and background check as per requested.
- Negotiating pay and salary rates and finalizing arrangements between client and candidates.
- Processing of timesheet on a monthly manner depending on the cut-off period.
- Ensuring the welfare of candidates is taken care of & the candidates adheres to the required company and HR policies.
- Completing timely reports on employment activity.
- Conducting exit interviews on terminating employees.
- Administering new employment assessments.
- Serving as a point person for all new employee questions.
- Deal with employee requests regarding human resources issues, rules, and regulations.
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc).
- Documented and overseeing the complaints and grievance procedures for the contract employees.
- Establishing on working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated.
- Reviewing recruitment policies from time to time to ensure effectiveness of selection techniques and recruitment programs.
- Coaching and working closely with the team members on their monthly target and placement.
- Working closely with leaders and managers from other teams in resolving client's issue.
- Review, formulate, implement and ensure continuous improvement and effectiveness of HR practices and procedures to enhance productivity and positive culture.
- Assist in managing the team (Employee Relations, Learning and Development and Recruiting) and serve as acting backup to these functions.
- Offered strong customer service skills, keeping customers satisfied and increasing sales above the target.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Consultant, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
07.2018 - 10.2019
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Visiting clients to build and develop positive relationships with them.
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies.
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines.
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client.
- Utilizing the existing candidate database in matching the client's requirements.
- Coordinating the interview process from initial screening until the offer stage.
- Pitching advices to both clients and candidates on the current hiring market trend, pay range and career progression.
- Handling the necessary reference check and background check as per requested.
- Negotiating pay and salary rates and finalizing arrangements between client and candidates.
- Processing of timesheet on a monthly manner depending on the cut-off period.
- Ensuring the welfare of candidates is taken care of & the candidates adheres to the required company and HR policies.
- Completing timely reports on employment activity.
- Conducting exit interviews on terminating employees.
- Administering new employment assessments.
- Serving as a point person for all new employee questions.
- Deal with employee requests regarding human resources issues, rules, and regulations.
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc).
- Documented and overseeing the complaints and grievance procedures for the contract employees.
- Offered strong customer service skills, keeping customers satisfied and increasing sales above the target.
Consultant, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
05.2017 - 07.2018
- Visiting clients to build and develop positive relationships with them.
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies.
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines.
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client.
- Utilizing the existing candidate database in matching the client's requirements.
- Coordinating the interview process from initial screening until the offer stage.
- Pitching advices to both clients and candidates on the current hiring market trend, pay range and career progression.
- Handling the necessary reference check and background check as per requested.
- Negotiating pay and salary rates and finalizing arrangements between client and candidates.
- Processing of timesheet on a monthly manner depending on the cut-off period.
- Ensuring the welfare of candidates is taken care of & the candidates adheres to the required company and HR policies.
- Completing timely reports on employment activity.
- Conducting exit interviews on terminating employees.
- Administering new employment assessments.
- Serving as a point person for all new employee questions.
- Deal with employee requests regarding human resources issues, rules, and regulations.
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc).
- Documented and overseeing the complaints and grievance procedures for the contract employees.
- Offered strong customer service skills, keeping customers satisfied and increasing sales above the target.
Business Development Executive, Penang
Meca Employers Consulting Agency Sdn Bhd
04.2016 - 04.2017
- Identifying new sales leads
- Pitching products and/or services
- Managing and arranging in house training for esteemed HR personnel
- Maintaining fruitful relationships with existing customers
- Researching organization and individuals online (especially on social media) to identify new leads and potential new markets
- Researching the needs of other companies and learning who makes decisions about purchasing
- Contacting potential clients via email or phone to establish rapport and set up meetings
- Planning and overseeing new marketing initiatives
- Attending conferences, meetings, and industry events
- Contacting clients to inform them about new developments in the company's products
- Developing quotes and proposals
- Negotiating and renegotiating by phone, email, and in person.
Sales Executive - Intern, Penang
Marcus Evans Penang
05.2015 - 12.2015
- Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
- Solicit orders for goods and services over the telephone
- Explain the product or service to potential customers
- Adjust scripted sales pitch to meet needs of specific individuals
- Provide pricing details & handle customer questions
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Receive orders over the telephone & input order details into the computer system
- Record customer details and details of transaction
- Confirm orders placed with field sales representatives
- Obtain contact details of potential customers from sources including telephone directories and purchased lists
- Conduct customer and marketing surveys
- Contact customers to follow up on initial interaction
- Handled a plethora of client portfolio from all over the world specifically Australia, Hong Kong, India, South Africa, Singapore, Brunei, Malaysia and Indonesia.
Refund Executive (Contract), Penang
Air Asia Sdn. Bhd.
03.2015 - 05.2015
- Determine if guest is entitled for refund based on the company's term and conditions and guidelines
- Communicate with the guest and internal departments for refund related requests
- Executing pre-refund processes to support the Finance Department
- Process the correct amount (Blue Amount) by deleting flight, reverse fee, update comment in both SkySpeed and CRM system based on refund requests
- Escalate case to Finance via CRM for refund process
- Ensure all tasks and transactions are done as accordance to RST's operations Manual (S.O.P.) and AirAsia's terms and conditions
- Improve the operational systems, processes and policies in support of RST's tasks and functions specifically, support better management reporting, information flow between stations, RRC, Pre-flight, Sales Office, Ground Operations, Finance, IT and Management.
- Managed to clear the refund backlog within two months.
Management Trainee, Penang
STX Precision Group
06.2014 - 09.2014
- Perform inspections on the incoming, in-process and outgoing products to ensure that all the products is in par according to the customer requirements
- Assist in implementing, monitoring and maintaining of the activities and documentation in QA department
- Assist in ensuring the premise is clean
- Follow up in meeting the requirements of the company policy and regulations inconsistent to the applied law and standards.
Education
Diploma in Mechatronics Engineering -
KDU College Penang
04.2014
Skills
- Microsoft Office
- SAP Fieldglass
- AutoCAD
- Matlab
- Boolean Search Techniques
- Staffing Agency Coordination
- Training and mentoring
- Contractor Management
- Recruitment Process Improvement
- Recruitment Process Outsourcing
- Workforce Planning
- Technical recruiting
- New Hire Onboarding
- Talent management
- Applicant Tracking Systems
- Performance Appraisal
- Recruitment Metrics Analysis
- Candidate pipeline management
- Pre-Employment Screening
- Salary and benefits negotiations
- Contract (Client) Negotiation
- Human Resources Support
- Project Management
- Human Resources Management Systems
Languages
English
Advanced
C1
Bahasa Malaysia
Upper intermediate
B2
Tamil
Upper intermediate
B2
Timeline
Talent Acquisition Partner (Freelancer)
Agensi Pekerjaan Lifework Sdn Bhd
04.2024 - Current
Talent Acquisition Partner
Agensi Pekerjaan Lifework Sdn Bhd
02.2023 - 03.2024
Manager (Northern Region), Remote
HIREDLY (Agensi Pekerjaan WOBB Sdn Bhd)
10.2021 - 02.2023
Assistant Manager, CWPG, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
09.2019 - 10.2021
Senior Consultant, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
07.2018 - 10.2019
Consultant, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
05.2017 - 07.2018
Business Development Executive, Penang
Meca Employers Consulting Agency Sdn Bhd
04.2016 - 04.2017
Sales Executive - Intern, Penang
Marcus Evans Penang
05.2015 - 12.2015
Refund Executive (Contract), Penang
Air Asia Sdn. Bhd.
03.2015 - 05.2015
Management Trainee, Penang
STX Precision Group
06.2014 - 09.2014
Diploma in Mechatronics Engineering -
KDU College Penang
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