Dharshini Gunasegaran
Bayan Lepas,07
Summary
A creative recruiter with experience in diverse workplace environments and problem-solving manager with 7 years of experience of talent acquisition in developing long-term organizational goals and strategies, managing key accounts, implementing KPI while leading a team of 360 degree consultants and recruiters.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Partner
Agensi Pekerjaan Lifework Sdn Bhd
2023.02 - Current
- Spearheaded in establishing a proper SOP for the headhunting team (full timers and freelancers) and successfully implemented within first six months.
- Mentoring a team of 3 freelancers that are keen to pursue their career in the talent acquisition field
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies from various industry all over Malaysia
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client
- Utilizing the existing candidate database in matching the client's requirements
- Coordinating the interview process from initial screening until the offer stage
- Pitching advice to both clients and candidates on the current hiring market trend, pay range and career progression
- Establishing on working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated
- Reviewing recruitment policies from time to time to ensure effectiveness of selection techniques and recruitment programs
- Coaching and working closely with the team members on their monthly target and placement
- Working closely with leaders and managers from other teams in resolving client's issue
- Review, formulate, implement and ensure continuous improvement and effectiveness of HR practices and procedures to enhance productivity and positive culture.
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
Manager (Northern Region), Remote
HIREDLY (Agensi Pekerjaan WOBB Sdn Bhd)
2021.10 - 2023.02
- Supervising a team of four junior and senior recruiters
- Mentoring fresh graduates that are keen to pursue their career in the talent acquisition field
- Established a new team of recruiters under the specialization of engineering, manufacturing and retail
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client
- Utilizing the existing candidate database in matching the client's requirements
- Coordinating the interview process from initial screening until the offer stage
- Pitching advices to both clients and candidates on the current hiring market trend, pay range and career progression
- Establishing on working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated
- Reviewing recruitment policies from time to time to ensure effectiveness of selection techniques and recruitment programs
- Coaching and working closely with the team members on their monthly target and placement
- Working closely with leaders and managers from other teams in resolving client's issue
- Review, formulate, implement and ensure continuous improvement and effectiveness of HR practices and procedures to enhance productivity and positive culture.
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
Assistant Manager, CWPG, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd (Formerly known as Kelly Services Malaysia (M) Sdn Bhd)
2019.09 - 2021.10
- Visiting clients to build and develop positive relationships with them
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client
- Utilizing the existing candidate database in matching the client's requirements
- Coordinating the interview process from initial screening until the offer stage
- Pitching advices to both clients and candidates on the current hiring market trend, pay range and career progression
- Handling the necessary reference check and background check as per requested
- Negotiating pay and salary rates and finalizing arrangements between client and candidates
- Processing of timesheet on a monthly manner depending on the cut-off period
- Ensuring the welfare of candidates is taken care of & the candidates adheres to the required company and HR policies
- Completing timely reports on employment activity
- Conducting exit interviews on terminating employees
- Administering new employment assessments
- Serving as a point person for all new employee questions
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Documented and overseeing the complaints and grievance procedures for the contract employees
- Establishing on working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated
- Reviewing recruitment policies from time to time to ensure effectiveness of selection techniques and recruitment programs
- Coaching and working closely with the team members on their monthly target and placement
- Working closely with leaders and managers from other teams in resolving client's issue
- Review, formulate, implement and ensure continuous improvement and effectiveness of HR practices and procedures to enhance productivity and positive culture
- Assist in managing the team (Employee Relations, Learning and Development and Recruiting) and serve as acting backup to these functions
- Offered strong customer service skills, keeping customers satisfied and increasing sales above the target.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Senior Consultant, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd (Formerly known as Kelly Services Malaysia (M) Sdn Bhd)
2018.07 - 2019.10
- Visiting clients to build and develop positive relationships with them
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client
- Utilizing the existing candidate database in matching the client's requirements
- Coordinating the interview process from initial screening until the offer stage
- Pitching advices to both clients and candidates on the current hiring market trend, pay range and career progression
- Handling the necessary reference check and background check as per requested
- Negotiating pay and salary rates and finalizing arrangements between client and candidates
- Processing of timesheet on a monthly manner depending on the cut-off period
- Ensuring the welfare of candidates is taken care of & the candidates adheres to the required company and HR policies
- Completing timely reports on employment activity
- Conducting exit interviews on terminating employees
- Administering new employment assessments
- Serving as a point person for all new employee questions
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Documented and overseeing the complaints and grievance procedures for the contract employees
- Offered strong customer service skills, keeping customers satisfied and increasing sales above the target.
Consultant, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd (Formerly known as Kelly Services Malaysia (M) Sdn Bhd)
2017.05 - 2018.07
- Visiting clients to build and develop positive relationships with them
- Implementing sales, business development, marketing techniques and networking to attract hiring business from client companies
- Playing a vital role in marketing the vacancies by drafting and placing adverts in a range of media, such as newspapers, websites, social media platforms and magazines
- Headhunting - identifying and approaching suitable candidates who matches the hiring requirements proposed by client
- Utilizing the existing candidate database in matching the client's requirements
- Coordinating the interview process from initial screening until the offer stage
- Pitching advices to both clients and candidates on the current hiring market trend, pay range and career progression
- Handling the necessary reference check and background check as per requested
- Negotiating pay and salary rates and finalizing arrangements between client and candidates
- Processing of timesheet on a monthly manner depending on the cut-off period
- Ensuring the welfare of candidates is taken care of & the candidates adheres to the required company and HR policies
- Completing timely reports on employment activity
- Conducting exit interviews on terminating employees
- Administering new employment assessments
- Serving as a point person for all new employee questions
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Documented and overseeing the complaints and grievance procedures for the contract employees
- Offered strong customer service skills, keeping customers satisfied and increasing sales above the target.
Business Development Executive, Penang
Meca Employers Consulting Agency Sdn Bhd
2016.04 - 2017.04
- Identifying new sales leads
- Pitching products and/or services
- Managing and arranging in house training for esteemed HR personnel
- Maintaining fruitful relationships with existing customers
- Researching organization and individuals online (especially on social media) to identify new leads and potential new markets
- Researching the needs of other companies and learning who makes decisions about purchasing
- Contacting potential clients via email or phone to establish rapport and set up meetings
- Planning and overseeing new marketing initiatives
- Attending conferences, meetings, and industry events
- Contacting clients to inform them about new developments in the company's products
- Developing quotes and proposals
- Negotiating and renegotiating by phone, email, and in person.
Sales Executive - Intern, Penang
Marcus Evans Penang
2015.05 - 2015.12
- Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
- Solicit orders for goods and services over the telephone
- Explain the product or service to potential customers
- Adjust scripted sales pitch to meet needs of specific individuals
- Provide pricing details & handle customer questions
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Receive orders over the telephone & input order details into the computer system
- Record customer details and details of transaction
- Confirm orders placed with field sales representatives
- Obtain contact details of potential customers from sources including telephone directories and purchased lists
- Conduct customer and marketing surveys
- Contact customers to follow up on initial interaction
- Handled a plethora of client portfolio from all over the world specifically Australia, Hong Kong, India, South Africa, Singapore, Brunei, Malaysia and Indonesia.
Refund Executive (Contract), Penang
Air Asia Sdn. Bhd.
2015.03 - 2015.05
- Determine if guest is entitled for refund based on the company's term and conditions and guidelines
- Communicate with the guest and internal departments for refund related requests
- Executing pre-refund processes to support the Finance Department
- Process the correct amount (Blue Amount) by deleting flight, reverse fee, update comment in both SkySpeed and CRM system based on refund requests
- Escalate case to Finance via CRM for refund process
- Ensure all tasks and transactions are done as accordance to RST's operations Manual (S.O.P.) and AirAsia's terms and conditions
- Improve the operational systems, processes and policies in support of RST's tasks and functions specifically, support better management reporting, information flow between stations, RRC, Pre-flight, Sales Office, Ground Operations, Finance, IT and Management.
- Managed to clear the refund backlog within two months.
Management Trainee, Penang
STX Precision Group
2014.06 - 2014.09
- Perform inspections on the incoming, in-process and outgoing products to ensure that all the products is in par according to the customer requirements
- Assist in implementing, monitoring and maintaining of the activities and documentation in QA department
- Assist in ensuring the premise is clean
- Follow up in meeting the requirements of the company policy and regulations inconsistent to the applied law and standards.
Education
Diploma in Mechatronics Engineering -
KDU College Penang
Penang, Malaysia04.2014
Skills
- Microsoft Office
- UCounting System
- DEX
- SAP Fieldglass
- Festo Fluidsim
- Multisim
- AutoCAD
- Matlab
- Staffing Agency Coordination
- Training and mentoring
- Recruiter Training
- Executive Search
- Contractor Management
- Recruitment Process Improvement
- Workforce Planning
- Technical recruiting
- New Hire Onboarding
- Talent management
- Applicant Tracking Systems
- Performance Appraisal
- Talent Acquisition
- Recruitment Metrics Analysis
- Candidate pipeline management
- Pre-Employment Screening
- Salary and benefits negotiations
- Contract (Client) Negotiation
- Human Resources Support
- Project Management
- Human Resources Management Systems
Languages
English
Advanced
C1
Bahasa Malaysia
Upper intermediate
B2
Tamil
Upper intermediate
B2
Additional Details
Expected Salary: RM 6,500
Current Salary: RM 5,000
Notice period: One month
References available upon request
Timeline
Talent Acquisition Partner
Agensi Pekerjaan Lifework Sdn Bhd
2023.02 - Current
Manager (Northern Region), Remote
HIREDLY (Agensi Pekerjaan WOBB Sdn Bhd)
2021.10 - 2023.02
Assistant Manager, CWPG, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd (Formerly known as Kelly Services Malaysia (M) Sdn Bhd)
2019.09 - 2021.10
Senior Consultant, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd (Formerly known as Kelly Services Malaysia (M) Sdn Bhd)
2018.07 - 2019.10
Consultant, Penang (Recruitment & Engagement for Contract Hiring)
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd (Formerly known as Kelly Services Malaysia (M) Sdn Bhd)
2017.05 - 2018.07
Business Development Executive, Penang
Meca Employers Consulting Agency Sdn Bhd
2016.04 - 2017.04
Sales Executive - Intern, Penang
Marcus Evans Penang
2015.05 - 2015.12
Refund Executive (Contract), Penang
Air Asia Sdn. Bhd.
2015.03 - 2015.05
Management Trainee, Penang
STX Precision Group
2014.06 - 2014.09
Diploma in Mechatronics Engineering -
KDU College Penang
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