DHARSHANA BALACHANDRAN
Pharmacist
Petaling Jaya
Summary
To apply and practice my pharmacist knowledge in a progressive company and to utilize my abilities developed through experience, education and inspiration, with the opportunities for professional growth based on performance which I'm confident your company can provide me with. Having worked in multiple pharmacy settings (Clinical,Industrial & Retail), I have come to a realization of the pain point in terms of health. The main goal is to bring in a new shift to healthcare at the primary settings. For that a bigger platform is necessary.
Seeking for new platform to enhance, expand and practice the managerial and clinical knowledge obtained.
Overview
15
15
years of professional experience
15
15
years of post-secondary education
Work History
Pharmacist
Watsons Personal Care Store
Kuala Lumpur, Kuala Lumpur
10.2023 - Current
- Accountable for sales and inventory management.
- Educate and give counseling to customers about medications and its appropriate usage
- Involved in internal and external audit
- Conducted regular audits of the pharmacy's drug inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
- Assist in day to day operation of the store whenever needed
- Delivered corporate talk at Skechers HQ Malaysia on gut health .
Branch Manager / Pharmacist
R Pharmacy
04.2022 - 10.2023
- Stored and inventoried pharmaceutical medications and supplies including inspection of expired medicines
- Involved in multiple public awareness campaign around the neighborhood to increase brand visibility and sales target
- Managed to increase sales by 100% with the right customer centric attitude
- Consulted customers and created long term relationships to increase brand trust and sales
- Trained all my staffs who came in with zero working experience on the products and customer serving manners
- Evaluated employee performance through feedback sessions.
Production Manager/ Pharmacist
AB Nylon Tech Sdn. Bhd.
12.2019 - 04.2022
- Managed internal operational standards and productivity targets.
- Handles the ordering and QC of the raw material necessary for the production.
- Middle person for product negotiation between the company and the supplier
- In charge of internal audits
- Overseeing productions according to ISO 13485
- In charge of meeting with Medical Device Authority on product progress
- Handles the root cause analysis of the product from consumer
- Creates and maintains SOP for the production unit
- Maintains the Risk analysis of the product
- Created SOP for the production from scratch and got it all approved under ISO 13485 audits
- Obtained license for the product from MEDCAST / MDA
Registered Pharmacist
Hospital Semporna
10.2018 - 10.2019
- Out Patient pharmacy represent for the Hospital Semporna JKUT Meeting
- Perform thorough crosscheck on every prescription received and supplied with the 7R principles.- Ensuring dispensing 100% accuracy
- In charge of inventory management of the outpatient department
- Ensure medications don't go below the buffer levels
- Perform weekly check and found on the psychotropic and dangerous drugs
- Person in charge of compiling and completing the KKM PF5 report every three months
- In charge of delegating staffs to conduct in house monthly CME about drugs/ healthcare related topics
- Reporting of medication errors in Medication Error Reporting System(MERS)
- Provide counseling over the counter on devices and medications for patients who need it
- In charge of HPIA (Hospital Performance Indicator for accountability) for the outpatient pharmacy of Hospital Semporna
- Closely work with the pharmacists and the assistant pharmacists to ensure the overall KPI performance stays above 95%
- Prepare the HPIA and KPI monthly report with approval by the 5th of every month to be sent to Hospital Semporna Quality assurance Unit and JKN Sabah
- Manage the SPUB (system Pendispensan Ubat Bersepadu) prescriptions and the SPUB medications sent over from the other hospitals
- In charge of keeping track of the SPUB costing for reporting purposes
- Provide healthcare professionals suggestions on the therapeutic drug monitoring (TDM) about the dose adjustment, sampling time or toxicity
- To provide service continuity and enhance patient care for patients on anticoagulation therapy through education, frequent monitoring, and close follow-up
- To maximize the benefits of anticoagulation therapy and minimize the adverse effects and complications resulting from anticoagulation therapy
- Provide daily counseling to follow up on the progress of 80 warfarin MTAC patients on their respective appointments
- Ensure proper documentations are done for all the patients who have attended the clinic at each session in the PHIS
- In charge of purchasing Contract and CFLNS medications
- To keep medication stocks at the buffer level
- To create new deadlines and schedules for purchasing- to deal with pharmaceutical company on SST update
- To monitor the physical stock with the updated stock in system
- Communicate with external party on offering out medications
Fully Registered Pharmacist
Hospital Kuala Lumpur
12.2017 - 10.2018
- Prepare creams and syrups based on the SOP and the standard formula
- Weekly production of manual Morphine syrup - Perform QA/QC on the items prepared and packed.
- Weekly supplies to the ward according the request received
- Cross checking the latest formulation guidelines from time to time.
- Counseled patients regarding proper intake of medications.
Provisionally Registered Pharmacist
Hospital Kuala Lumpur
12.2016 - 12.2017
- Thorough training and in depth exposure in 8 different hospital pharmacy units; which are the outpatient pharmacy, in patient pharmacy, clinical pharmacy, therapeutic drug monitoring unit department, total parenteral nutrition department, cytotoxic drug reconstitution department (CDR), Drug Information service (DIS), Manufacturing and preparation department
- Contributed to the yearly HKL pharmacy magazine 2017
- Produced article on moringga leaves and it benefits under DIC Department
- Committee member HKL Pharmacist Night 2017
- Committee member of Pengarah Farewell Lunch 2017
- Organizing member of HKL Kenali Ubat Anda Campaign 2018
Assistant Pharmacist
Big Pharmacy
01.2016 - 11.2016
- - Answering queries from customers/patients before referring them to pharmacist
- - Perform blood glucose, cholesterol and blood pressure monitoring for customers
- - Educate customers on the usage of medical devices such as blood pressure monitor, glucometer, inhalers, insulins and etc
- - Supply medications according to the prescriptions to the customers under the supervision of the pharmacist
- - Perform daily sales and the closure of sales account
- - In charge of ordering and managing stocks of certain brands such as Pureen and Incol in the pharmacy
Retail Pharmacy Intern
Pharmacy Health Point
12.2014 - 02.2015
- - Daily interactions with the walk in customers
- - Patients counseling
- - Patient profile documentation
Clinical Pharmacy Intern
Hospital Sungai Petani
05.2014 - 06.2014
- - Perform daily follow ups with the patients
- - Case clerking of the patients
- - Perform critical review on the medications prescribe
Industrial and R&D Pharmacy Intern
Pharmaniaga Berhad
06.2013 - 08.2013
- - Perform quality check on the new batch of medications
- - Involve in the research and development of the drugs under supervision of the superiors
- - Documents processing on the marketing area
- - Perform the basic steps of the drug formulations
Debt collector/ telemarketer (ASTRO affiliation)
Kudrats Partners & Co
03.2010 - 08.2010
- - calling customers daily for gentle reminder about the due payment
- - following up with customers daily
- - promote new seasonal offers in ASTRO
Waitress/ hostess
Spices of India Fine Dining
02.2010 - 03.2010
- - greeting and explaining the customers about the offered menu
- - taking orders of the customers
Accounts Clerk
Jayden Sdn. Bhd
11.2009 - 02.2010
- - create invoices
- - daily data key in
- - banking and cheque verification
- - front desk helper
Education
Bachelor of Pharmacy (HONS) -
AIMST University
01.2010 - 01.2015
Foundation in Science - undefined
Nirwana College
(SPM) - undefined
Sekolah Menengah Kebangsaan (P) Sri Aman
01.2007 - 01.2008
(PMR) - undefined
Sekolah Menengah Kebangsaan (P) Sri Aman
01.2004 - 01.2006
(UPSR) - undefined
Sekolah Rendah Kebangsaan Kg Tunku
01.1998 - 01.2003
Ayurvedic Lifestyle Practitioner / Dermatology Courses -
Online 01.2021 - 01.2022
ISO 14385 , ISO 9001 , INTERNAL AUDITING Certification - undefined
01.2020 - 01.2021
Skills
Sales skills (Advanced)
Medication dispensing (Excellent)
Patient education (Excellent)
Regulatory compliance (Excellent)
Pharmacy inventory and recordkeeping (Excellent)
Drug safety (Excellent)
Pharmacy ethics (Excellent)
Detailed Observation (Advanced)
Good Interpersonal and communication skills (Excellent)
Accomplishments
- Malaysian Pharmacy Student Association
- Indian Cultural Society Of AIMST, ICT Officer, 2013/2014
- Attended Special Memory Development Training, 2011
- Attended NoGAPS, 2012, UiTM
- Committee of Pharmacy Nite, 2012
- Committee Member of Pharmacy Day, 2011
- Participated in Professional Development Talk of Pharmaceutical Society of AIMST
- Sub committee of AIMST Deepavali Nite, 2012
- Committee Member of International Rx Quiz, 2013
- GIRL GUIDES, Patrol Leader unit 16th Petaling Jaya, 2008
- HUMANITARIAN CLUB, Vice Secretary, 2008
- INTERNATIONAL COMPETITIONS AND ASSESSMENTS FOR SCHOOLS, 2006-2008, Assessed under The University of New South Wales for the proficiency of the English Language
Additional Information
- Expected Salary MYR8,500 -MYR9,000
- Own Transport available
- 2month notice prior to intake
- To join and thrive in a reputable company and share business ideas
Interpersonal Traits
- Critical thinking is my advantage.
- Achieve satisfaction in working to finish the job or task on time and successfully.
- Friendly and excellent in communication skills.
- Willing to work overtime, weekends and willing to travel.
- I am highly initiative, motivated and willing to learn new skills on the job.
- Nothing is impossible for me as long as I follow the guidelines and be a quick learner.
- Possess leadership qualities, proactive with strong analytical and problem solving skills.
- Ability to work in group and independently under a challenging environment.
- Skills with a high level of responsibilities, commitment and confidence.
- Able to work under pressure to meet tight deadlines with very minimum supervision.
Activememberships
- MPS (Malaysian Pharmaceutical Society)
- WOA (Women's Aid Organization)
- ISPOR
Personal Information
- Age: 34
- Date of Birth: 02/04/91
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Timeline
Pharmacist
Watsons Personal Care Store
10.2023 - Current
Branch Manager / Pharmacist
R Pharmacy
04.2022 - 10.2023
Ayurvedic Lifestyle Practitioner / Dermatology Courses -
01.2021 - 01.2022
ISO 14385 , ISO 9001 , INTERNAL AUDITING Certification - undefined
01.2020 - 01.2021
Production Manager/ Pharmacist
AB Nylon Tech Sdn. Bhd.
12.2019 - 04.2022
Registered Pharmacist
Hospital Semporna
10.2018 - 10.2019
Fully Registered Pharmacist
Hospital Kuala Lumpur
12.2017 - 10.2018
Provisionally Registered Pharmacist
Hospital Kuala Lumpur
12.2016 - 12.2017
Assistant Pharmacist
Big Pharmacy
01.2016 - 11.2016
Retail Pharmacy Intern
Pharmacy Health Point
12.2014 - 02.2015
Clinical Pharmacy Intern
Hospital Sungai Petani
05.2014 - 06.2014
Industrial and R&D Pharmacy Intern
Pharmaniaga Berhad
06.2013 - 08.2013
Debt collector/ telemarketer (ASTRO affiliation)
Kudrats Partners & Co
03.2010 - 08.2010
Waitress/ hostess
Spices of India Fine Dining
02.2010 - 03.2010
Bachelor of Pharmacy (HONS) -
AIMST University
01.2010 - 01.2015
Accounts Clerk
Jayden Sdn. Bhd
11.2009 - 02.2010
(SPM) - undefined
Sekolah Menengah Kebangsaan (P) Sri Aman
01.2007 - 01.2008
(PMR) - undefined
Sekolah Menengah Kebangsaan (P) Sri Aman
01.2004 - 01.2006
(UPSR) - undefined
Sekolah Rendah Kebangsaan Kg Tunku
01.1998 - 01.2003
Foundation in Science - undefined
Nirwana College
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