DHARMA RAJA MUNUSAMY
Klang, Selangor,10
Summary
Experienced Business Analyst with over 10 years of experience in Enterprise Applications in IT Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Business System Analyst
Amway Business Services Asia Pacific
03.2022 - Current
- Provide global support to Human Resources programs and initiatives through digital employee experiences and insights
- As part of HRIS team, we lead the evaluation, implementation, deployment, optimization, and management of our employee-facing system; mainly SAP SuccessFactors (EmployeeCentral), CultureAmp & ServiceNow.
- Collaborate with internal and external technology specialists to develop HR technology and process solutions for the enterprise.
- Provide system support to include system design, configuration, integration, testing, deployment, training, issue-resolution, and report-writing/development
- Work with business unit/divisions such as Global Rewards COE, Talent Management COE, HRBP's and few others, acting as liaison between the business unit/division and the Technology division.
- Collaborate cross-functionally with Technology specialists as well as other key stakeholders, as needed, to assure systems support business unit needs
- Analyze business systems, processes, databases, software and tools to identify inefficiencies and assess opportunities to improve performance of business systems
- Perform testing, training and ongoing support to users, particularly during system changes and upgrades
- Manage user access and security parameters.
Software Developer
Amway IT Services
02.2020 - 02.2022
- Responsible for the system administration of Production and Non-Production applications including OBIEE, Informatica Data Quality, Informatica Power Center and Tableau
- Participates in application tuning to meet system performance requirements
- Involved in weekend Maintenance Activities and On-Call Support
- Data Quality - Data Reconciliation Activity
- HR Canada Payroll Support
- Informatica Data Quality Admin & Support.
Enterprise Application Administrator
Amway IT Services
09.2015 - 01.2020
- Responsible for the system administration of Production and Non-Production applications including JD Edwards EnterpriseOne, Red Prairie WMS, JDA SCPO, JDA TMS and several others
- Designs, installs, configures, updates, and administers application environments to match business requirements including high availability and disaster recovery
- Participates in application tuning to meet system performance requirements
- Manages or participates in environment refresh activities associated with the application (e.g., test, development)
- Planned and oversaw configuration changes for security infrastructure platforms
- Manages User security roles and assignments
- Recommend improvements in security systems and procedures
- Worked on various Windows, Unix, and Linux platforms, including support of web servers such as IIS, Apache, and J2EE (WebLogic and WebSphere), as well as interact with SQL and Oracle databases.
System Support Specialist
DHL IT Services Asia-Pacific
08.2010 - 09.2015
- Monitor and support all applications, services and servers that run on various OS (Unix, Linux, AIX, Windows) using HP OpenView Operations (OVO) & HP Operation Manager (HPOM) monitoring
- Support Installation of OVO agents on various OS - Windows, Solaris, HPUX, LINUX & AIX - building the parameter monitoring templates & applying those to the agent
- Involve in various applications testing such as OAT (Operational Acceptance Test), UAT (User Acceptance Test) before releasing to production environment
- Prepare the testing result documentation after each of every project testing DHL ITSC and works together with project managers to ensure a smooth transition of the projects with allocated resources
- Configuration and monitoring on Java processes, Weblogic, MQ, Apache, Informix & Oracle, MSSQL
- Operate and support HP OVPM efficiently in providing performance reports for Operating System, Database and Middleware
- Major Project: HPOM Unix 8 migration to HPOM Linux 9 & HP Sitescope
- Capacity Management; Ad-hoc Capacity Reports - provide utilization reports and analysis/findings on utilization trending to Solution Support
- Proactive monitoring on week to week utilization - identify, follow up and resolve sudden increase of CPU and memory utilization on productions servers
- Provide details analysis on utilization trending difference and identify the root cause of the sudden increase of CPU/Memory utilization.
System Administrator
DHL IT Services Asia-Pacific
06.2008 - 07.2010
- Perform 1st level UNIX support role; Reboot standalone and cluster servers
- Reboot and Manage cluster servers through VCS (Veritas Cluster Server) which includes all the packages and application running in the server
- User and Printer creation
- Events and problems are monitored via HP OVO and actions to these events are taken accordingly
- Escalation and Monitoring Tivoli Process
- Escalation and Monitoring HP OVO US
- Ensure each event is resolved with quality and with minimal disruption
- Work closely with vendor to manage off-site tape storage
- Backup Data and Application using Veritas Netbackup Troubleshoot / fixing backup related problems Perform proactive tasks to improve storage and backup operations efficiency
- Work on shift to ensure 24/7 support and to avoid service interruption.
Senior Global Support Executive
HSBC Electronic Data Processing (Malaysia) Sdn Bhd
09.2006 - 05.2008
- Support Australia HSBC general banking services
- Servicing inbound calls for Australia that deals with a variety of personal banking related matters such as Balance enquiries, Direct debits, Standing orders, Inter account transfers, Product Information, Account transactions, Localized bill payments, Stop cheque, Copy vouchers, Statement enquiries and Customer account detail maintenance
- Have been an acting Assistant Manager and look after the team and the process floor in the absence of Manager
- Prepare shift roasters for all the staffs of Australia Call Center Department
- Process mentor for juniors who newly join the department.
Education
Bachelor Of Information Technology - Information Management And Systems
University Tun Abdul Razak
Kuala Lumpur, 1409.2006
Skills
- Business Analysis
- Employee Central
- SuccessFactors
- Culture Amp
- Informatica Data Quality
- Informatica Power Center
- Service Now
- Tableau
- Oracle Business Intelligence Suite Enterprise Edition (OBIEE)
- Application and Server monitoring
- Application Support
- HP Operations Manager (HPOM)
- HP OpenView
- Project & Change Management
Certification
- Microsoft Certified System Engineering (MCSE 2003) Informatics Klang
- Fundamentals Of the Unix System (2009) HP Malaysia
- ITIL V3 Foundation Certification (2011) APMG-International
- Configuring, Managing and Maintaining Windows Server 2008 Iverson Associates Sdn Bhd
- Operations Manager 9.x on UNIX/Linux Advanced Administration (2012), Oracle Database: Introduction to SQL (2012) Oracle University
- PRINCE2 Foundation (2013) APMG-International
- SiteScope 11.2 Essentials (2014) HP Malaysia
- Operations Manager i Software 9.x Essentials - OMi (2014) HP Malaysia
Accomplishments
- Successfully managed and completed the Compensation - Variable Pay cycle for 2 consecutive years (2022 & 2023) within the Amway Global Organization that consist of a workforce exceeding 13,000 employees.
- Core team member in SAP LMS implementation and provided my support in project planning, testing and system go live in October 2024.
- Amway - E&Y Audit 2019
- MW-Inventory Optimization (IO) - Database Security Best Practice
- Informatica Upgrade to 10.1 w/Glossary
- JDA IO Patch Upgrade to 8.1 for all environments (DV, QA, PD)
- Amway IT Audit 2016
Additional Information
Held the role of Secretary for AITS Extra Curricular Activity Committee (AECAC) 2017 & 2018
Timeline
Senior Business System Analyst
Amway Business Services Asia Pacific
03.2022 - Current
Software Developer
Amway IT Services
02.2020 - 02.2022
Enterprise Application Administrator
Amway IT Services
09.2015 - 01.2020
System Support Specialist
DHL IT Services Asia-Pacific
08.2010 - 09.2015
System Administrator
DHL IT Services Asia-Pacific
06.2008 - 07.2010
Senior Global Support Executive
HSBC Electronic Data Processing (Malaysia) Sdn Bhd
09.2006 - 05.2008
- Microsoft Certified System Engineering (MCSE 2003) Informatics Klang
- Fundamentals Of the Unix System (2009) HP Malaysia
- ITIL V3 Foundation Certification (2011) APMG-International
- Configuring, Managing and Maintaining Windows Server 2008 Iverson Associates Sdn Bhd
- Operations Manager 9.x on UNIX/Linux Advanced Administration (2012), Oracle Database: Introduction to SQL (2012) Oracle University
- PRINCE2 Foundation (2013) APMG-International
- SiteScope 11.2 Essentials (2014) HP Malaysia
- Operations Manager i Software 9.x Essentials - OMi (2014) HP Malaysia
Bachelor Of Information Technology - Information Management And Systems
University Tun Abdul Razak
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