DHARMA RAJEDRAN
PANTAI DALAM,MALAYSIA
Summary
A versatile professional with experience across multiple industries, bringing strong leadership, communication, and adaptability to dynamic environments. While my background spans diverse roles, my core passion and long-term goal remain in civil engineering, where I aim to contribute effectively to impactful projects and team success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Technical Service Specialist
TDCX (MY) SDN. BHD
Kuala Lumpur
2024.08 - Current
- Provided global technical support for DJI consumer products, diagnosed and resolved a broad spectrum of hardware, software, and system-related issues through remote troubleshooting procedures.
- Handled an average of 50+ customer inquiries per day, ensuring efficient issue resolution and high levels of customer satisfaction.
- Utilized CRM tools, including Zoho, to manage support tickets, track technical issues, and maintain detailed case documentation.
Bahagian Perancang Jalan-Raya (Internship)
Kementerian Kerja Raya Malaysia
Kuala Lumpur
2023.07 - 2023.11
- As an intern at the Bahagian Perancang Jalan-Raya (Highway Planning Division), I assist in collecting and analyzing traffic data, conducting field surveys, and supporting the development of road planning proposals.
- I learn to use road surveillance software, understand road design principles, and gain experience in project coordination and management.
- This role provides hands-on experience in transportation engineering, data analysis, and exposure to public sector planning processes.
Civil Engineering (Internship)
TMR URUSHARTA (M) SDN BHD
Kuala Lumpur
2018.12 - 2019.05
- Conducted routine inspections and coordinated maintenance activities across three major buildings: TM Annexe Tower 1, TM Annexe Tower 2, and TM Main Tower.
- Inspected key infrastructure components, including roofing, piping systems, bathrooms, lifts, and staircases, to ensure operational integrity.
- Reviewed and verified the quality of construction and maintenance materials before installation, ensuring compliance with technical standards.
- Gained hands-on experience in facility management, infrastructure upkeep, and multi-site maintenance coordination.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
Education
Bachelor of Civil Engineering with Honours -
University Tun Hussein Onn Malaysia
2021.02 - 2024.08
Diploma In Civil Engineering -
Politeknik Sultan Salahuddin Abdul Aziz Shah
2016.06 - 2019.04
Skills
- Project Management
- Microsoft Office
- Leadership
- Communication Skills
- Drone Pilot
Certification
- Remote Pilot Certificate of Competency – Basic
- Certificate of Digital Entrepreneurship Empowerment with Entrepreneurs
- Certificate of Program Excellent Excel 2021
Languages
English
Malay
Tamil
Timeline
Technical Service Specialist
TDCX (MY) SDN. BHD
2024.08 - Current
Bahagian Perancang Jalan-Raya (Internship)
Kementerian Kerja Raya Malaysia
2023.07 - 2023.11
Bachelor of Civil Engineering with Honours -
University Tun Hussein Onn Malaysia
2021.02 - 2024.08
Civil Engineering (Internship)
TMR URUSHARTA (M) SDN BHD
2018.12 - 2019.05
Diploma In Civil Engineering -
Politeknik Sultan Salahuddin Abdul Aziz Shah
2016.06 - 2019.04