Summary
Overview
Work History
Education
Skills
Timeline
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DHAMIRA ATHIRA BINTI RAZAK

DHAMIRA ATHIRA BINTI RAZAK

COLLECTION & SALES EXECUTIVE
Kuching,13

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Collection Executive

KATIMAS SDN BHD
11.2024 - Current
  • Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
  • Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
  • Reduced bad debt losses through diligent monitoring of accounts receivable and timely follow-up with customers.
  • Played an instrumental role in reducing aged receivables through proactive monitoring and swift action on overdue accounts.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Responded to customer inquiries and provided detailed account information.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Collection Executive

CHAILEASE BERJAYA CREDIT SDN BHD
10.2018 - 10.2024
  • Collaborated on collection and dispute resolution issues.
  • Established strong relationships with clients through professional communication, gaining their trust and increasing the likelihood of successful collections efforts.
  • Collaborated with accounting team to reconcile discrepancies between invoicing records and payments received, ensuring accurate financial reporting.
  • Fostered a positive work environment through strong teamwork and open communication, contributing to the overall success of the collections department.
  • Increased cash flow by consistently meeting or exceeding collection targets on a monthly basis.
  • Trained new hires on best practices in collections, contributing to a well-prepared and knowledgeable team.
  • Played an instrumental role in reducing aged receivables through proactive monitoring and swift action on overdue accounts.

Sales Administrative Executive

TOYOTA CAPITAL MALAYSIA
01.2013 - 09.2018
  • Expedited contract processing for faster deal closures, enhancing overall sales productivity.
  • Provided comprehensive support to the Sales Director, coordinating schedules and preparing essential materials for meetings and presentations.
  • Assisted in the creation of compelling sales proposals, contributing to higher conversion rates.
  • Ensured a high level of accuracy in sales records, maintaining up-to-date information on leads and clients.
  • Implemented effective CRM system management practices, optimizing data utilization for strategic decision-making purposes.
  • Enhanced client satisfaction by providing timely support and addressing concerns proactively.
  • Reduced operational costs through careful budget management and negotiation of favorable vendor contracts for office supplies and equipment maintenance services.
  • Improved communication within the sales department by establishing regular reporting structures and feedback channels.
  • Collaborated with the marketing team to develop targeted email campaigns, driving lead generation efforts.

Sales Associate

Maxis Centre
08.2011 - 02.2013
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

KUALA LUMPUR METROPOLITAN COLLEGE
Kuala Lumpur, Malaysia
04.2001 -

Skills

    Patience and persistence

    Client confidentiality

    Data entry proficiency

    Strong negotiation skills

    Goal oriented approach

    Self motivation

    Teamwork and collaboration

    Adaptability

    Team building

    Damage claims

    Customer service

    Problem-solving

    Computer literacy

    Excellent communication

Timeline

Collection Executive

KATIMAS SDN BHD
11.2024 - Current

Collection Executive

CHAILEASE BERJAYA CREDIT SDN BHD
10.2018 - 10.2024

Sales Administrative Executive

TOYOTA CAPITAL MALAYSIA
01.2013 - 09.2018

Sales Associate

Maxis Centre
08.2011 - 02.2013

High School Diploma -

KUALA LUMPUR METROPOLITAN COLLEGE
04.2001 -

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DHAMIRA ATHIRA BINTI RAZAKCOLLECTION & SALES EXECUTIVE