Dhaarshine Letchmanan
Cheras
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Upstream BPO Sdn Bhd
Kuala Lumpur, Kuala Lumpur
09.2022 - Current
- Service customer's request via CRM case management within stipulated timeframe
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Keep records of customer interactions
- Identify and assess customers' needs to achieve satisfaction
Junior Data Associate
DHL Asia Pacific Shared Services Sdn Bhd
Petaling Jaya, Selangor
04.2021 - 10.2021
- Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels
- Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC)
- Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted
- Ensure correct data is captured for track and trace functions
- Ensure correct data is captured for invoicing of shipment
Customer Service Representative
Techno Mech Sdn Bhd
Petaling Jaya, Selangor
07.2020 - 04.2021
- Provide customer service and website support for TNB customers in need of assistance with their billing and queries
- Handle complaints and problem solving in the best interest of both customer and company
- Complete research and project in a timely manner
- Communicate clearly, both written and in speech
- Respond to questions, concerns about the service and escalate calls appropriately
- Consistently improve customer satisfaction through expert resolution
Sales & Customer Care Executive
Kyra Creation Enterprise
Kuala Lumpur, Kuala Lumpur
03.2018 - 03.2020
- Providing excellent shopping environment to customers and generally maximum business results
- Guiding and recommending clothes to customers matching with their personality
- Taking cash and online payments and entering them in a register
- Developing and sustaining friendly relationships with customers
Secretary & Account Assistant
Lady's Care Sdn Bhd
Cheras, Selangor
01.2017 - 02.2018
- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Track and follow up on shipping and receiving
- Use Quick books/ tracking and accounting of business financial and billing
Part- Time Beauty Advisor Cum Customer Care
Lakme Cosmetics Sdn Bhd
Cheras, Selangor
02.2013 - 12.2016
- Greet customers as they arrive at the store and provide them with information about products and/or services
- Promote and sell beauty products of the company who walk- in
- Prepare reports on returned and or damaged beauty products
- Keep the work area tidy and clean
Education
Diploma - Accounting & Finance
SEGi College KL
Kuala Lumpur, 14 01.2014 - 01.2017
High School Certificate -
Dusun Nanding Secondary School
Hulu Langat, 10 01.2008 - 12.2012
Skills
- Microsoft Office Excel
- Microsoft Office Word
- Microsoft Office Power Point
- Microsoft Office Access
- CRM
- SAP
- BCRM
- Microsoft Dynamics 365
- Mecoms
Customer service
Problem-solving
Active listening
Product knowledge
Extra-Curricular Activities
02/04/15, Volunteer, at Zoo Negara Malaysia.
03/06/15, Volunteer, Chinese New Year Celebration at Fo Guang Shan Dong Zen Temple, Jenjarom, Banting, Malaysia.
Additional Information
REFERENCES
MR THAM Team Manager Upstream BPO Sdn Bhd Kuala Lumpur 60165885623
MR VERA MOHAN Human Resources Techo Mech Sdn Bhd 60122511384
Timeline
Customer Service Representative
Upstream BPO Sdn Bhd
09.2022 - Current
Junior Data Associate
DHL Asia Pacific Shared Services Sdn Bhd
04.2021 - 10.2021
Customer Service Representative
Techno Mech Sdn Bhd
07.2020 - 04.2021
Sales & Customer Care Executive
Kyra Creation Enterprise
03.2018 - 03.2020
Secretary & Account Assistant
Lady's Care Sdn Bhd
01.2017 - 02.2018
Diploma - Accounting & Finance
SEGi College KL
01.2014 - 01.2017
Part- Time Beauty Advisor Cum Customer Care
Lakme Cosmetics Sdn Bhd
02.2013 - 12.2016
High School Certificate -
Dusun Nanding Secondary School
01.2008 - 12.2012
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