Dewi Haryati Binti Sukandar
melaka
Summary
- Dedicated Food & Beverage professional with a commitment to quality service and customer satisfaction. Manages daily operations, trains staff, and ensures compliance with health, safety, and hygiene standards. Delivers tailored assistance to customers, enhancing their shopping experiences and fostering brand loyalty. .
- Retail professional with focus on customer service and sales. Handles transactions, assists customers with product selections, and maintains store displays. Consistently builds positive relationships with customers and ensures satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
Montigo
melaka, malaysia
03.2025 - Current
- Assist customer with product selection and inquiries
- Handle sales transactions and maintain product displays
- Ensure store cleanliness and stock organization
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Handled customer returns, refunds and exchanges at customer service desk.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
Retail Associate Advisor
Padini Concept Store
Batu Pahat Mall
08.2024 - 02.2025
- Greet and provide assistance to customer.
- Manage product display at shop, promote and upkeep product and image of the brand.
- Collaborated with team members to achieve daily operational goals and improve overall store performance.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
Supervisor
Tea Live
Batu Pahat
06.2023 - 07.2024
- Maintained a clean and professional appearance and dining area for customers satisfaction.
- Conducted successful cash audits at the end of each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Senior Crew
Bubblebee
Batu Pahat
08.2021 - 06.2023
- Deliver exceptional service by greeting and serving customers in a timely friendly manner.
- Prepared necessary paperwork and administered all invoices in spreadsheets and maintained records of all documents.
- Appropriately suggested additional items to customers to increase restaurant sales.
Shift Manager
Pizza Hut Delivery
Malacca
01.2019 - 07.2021
- Perform responsibilities in accordance with all company standards, policies and procedures.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Keeping the work environment up to clean sanitary standards, as well as organized and well-stocked.
Skills
- Ability to work under pressure
- Time Management
- Customer Service
- Leadership
Languages
Malay
English
Timeline
Retail Sales Assistant
Montigo
03.2025 - Current
Retail Associate Advisor
Padini Concept Store
08.2024 - 02.2025
Supervisor
Tea Live
06.2023 - 07.2024
Senior Crew
Bubblebee
08.2021 - 06.2023
Shift Manager
Pizza Hut Delivery
01.2019 - 07.2021