Devika Hariharan
Simpang Ampat
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
11
11
years of professional experience
Work History
Assistant Planner
Northeast Precision Machinery
01.2023 - Current
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Customer Service Executive
DHL GLOBAL FORWARDING SDN BHD
02.2020 - 12.2023
- Arrange transportation for Outstation Delivery
- Keeping records of customer interactions, transactions, comments, and complaints
- To monitor & maintain On-Time Delivery & increase Customer Satisfaction
- Any other ad-hoc task will require by the Management Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
- AFR/OFR and business systems, INCOTERMS, CW1, Custom Forms
- Good knowledge of forwarding business, DGF products
- Accepts and processes orders for handover to Operations
- Stays informed on shipment and exception status for allocated customers
- Proactively informs customer on shipment status and exceptions
- Passes on leads to Sales & Handles customer inquiries
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Coordinator
ELKEN SDN BHD
08.2014 - 12.2019
- Maintained up to date knowledge of products and services
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled a large volume of calls on a day to day basis with a sense of calm and good work ethic
- Developed successful tactics to sell products and services to customers
- Worked to understand the needs of each customer
- Organized event and help network to solve the problem
- Help to provide training for new staff.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Care & Supervisor Branch Operation
Abx Express
03.2013 - 04.2014
- Resolve customer complaints via phone, email, mail
- Provided information about the shipment(tracking) to the client
- Plan warehouses and distribution centers for efficiency in both operations and capacity
- Responded to shipment lost queries and claiming process accordingly
- Organize transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary.
Education
Diploma - Physiotherapist
KPJ Healthcare University College
Bachelor's - Management
UNIVERSITI SAINS MALAYSIA
PENANG03.2023
Skills
- Communication skills
- Customer service
- Time management
- Phone etiquette
- Organizational skills
- Continuous Learning
- Process Improvement
- Workload Balancing
- Time Management
- Goal Setting
- Decision Making
- Problem Solving
- Task Prioritization
Languages
Tamil
Native language
Bahasa english
Advanced
C1
Bahasa Malaysia
Proficient
C2
Timeline
Assistant Planner
Northeast Precision Machinery
01.2023 - Current
Customer Service Executive
DHL GLOBAL FORWARDING SDN BHD
02.2020 - 12.2023
Customer Service Coordinator
ELKEN SDN BHD
08.2014 - 12.2019
Customer Care & Supervisor Branch Operation
Abx Express
03.2013 - 04.2014
Diploma - Physiotherapist
KPJ Healthcare University College
Bachelor's - Management
UNIVERSITI SAINS MALAYSIA
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