Devash Shammugam
Film Crew
Klang,10
Summary
I am a fresh graduate seeking for a position that will allow me to use my Risk Management skills, strong interpersonal skills as well as my eagerness to contribute to a quality company. Moreover, I would like to work in a professional and active environment where I can use my skills and at the same time enhance my skills as well as gain experience for the future development of myself.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Malaysia Airlines
Kuala Lumpur, 14
07.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
SENTINA LOGISTIC SDN BHD
Port Klang, 10
04.2021 - 06.2022
- Manage the movement of goods and services
- Perform several clerical tasks of record keeping, coordination, communication and correspondence, as required for smooth transportation of goods from the vendor's place to the recipient's address
- Supervising loading and unloading of shipment and stocking of goods in the warehouse
- Performing data entry and updating sales and purchase orders.
- Communicated with clients and updated them about pick-up and deliveries
- Liaised between internal departments and local authorities for delivery
- Performed physical counting on incoming goods
- Arranged and coordinated shipment process and monitored transfer of goods
Apple Convergence Expert (ACE)
MAXIS BROADBAND SDN.BHD
- Highly motivated Sales promoter with extensive customer service and sales experience. Effectively demonstrate products,overcome objections and close sales.
- To approach and sale to customer on company products.
- Serving customers by promoting Maxis & Apple product
- Drive sales thru engagement by customer as Maxis Ambassador.
Education
PT3 -
SMK SHAHBANDARAYA
Klang, 10SPM -
SMK SHAHBANDARAYA
Klang, 10DIPLOMA IN RISK MANAGEMENT - Risk Management
PUTRA INTELEK INTERNATIONAL COLLEGE
Petaling Jaya, 10Skills
Customer Service
Computer Skills
Teamwork and Collaboration
Friendly, Positive Attitude
Microsoft Office
Problem-Solving
Flexible and Adaptable
Calm Under Pressure
- Supervision and leadership
Supervision and leadership
Multitasking
Team Management
Affiliations
- UK Film Production Sdn Bhd
Certification
Flight Attendant, Centuria - Jan 2017- April 2017
Timeline
Customer Service Representative
Malaysia Airlines
07.2022 - 01.2023
Administrative Assistant
SENTINA LOGISTIC SDN BHD
04.2021 - 06.2022
Flight Attendant, Centuria - Jan 2017- April 2017
04-2017
Apple Convergence Expert (ACE)
MAXIS BROADBAND SDN.BHD
PT3 -
SMK SHAHBANDARAYA
SPM -
SMK SHAHBANDARAYA
DIPLOMA IN RISK MANAGEMENT - Risk Management
PUTRA INTELEK INTERNATIONAL COLLEGE
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