Devandaran Raju

• Planning ,Coordination and Monitoring for PCS (Process Control System) for Plant Level.
• Established and tracked quality department goals and objectives.
• Representation and Promotion of Customer requirements.
• Enhanced Customer satisfaction by ensuring that products met or exceeded industry standards for quality and reliability.
• Managed cross-functional teams to coordinate PCS effectively reducing and improving overall efficiency.
• Leveraged data analytics to monitor product performance trends, proactively identifying potential issues and implementing preventive measures.
• Recorded, analyzed, and distributed statistical information.
• Developed comprehensive test plans to identify defects and ensure delivery of high-quality products
• Leading cross department team for problem solving related to PCS matters.
• Established metrics-based performance goals for QA team, driving continuous improvement in product quality and team effectiveness.
• Communicates and Participates in Product reliability testing.
• Provided detailed health reports on PCS performance, enabling stakeholders to make informed decisions about future development efforts.
• Mentored QA team members, fostering collaborative environment that promoted personal and professional growth
• Conducted risk assessments to identify and mitigate potential quality issues.
• Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
• Collaborated with cross-functional teams to develop and implement process and system improvements.
• Conducted root cause analyses for critical defects, implementing corrective actions to prevent recurrence in future releases.
• Promoted culture of accountability within QA team by setting clear expectations and providing regular feedback on performance.
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Essential Duties & Responsibilities

• Lead and Manage team of Managers, Engineers, Supervisors and Inspectors in Quality Engineering responsible for Quality Control PCBA SMT / Box Build assembly manufacturing.
• Plant Quality Management Representative (QMR)
• Conducts Plant Quarterly Management Review meetings with Operation Team
• Provide regular updates to BUM, WCM, and Operations Directors on execution of quality and business impacts.
• Provide leadership and manages large Quality Engineering team effectively. Acts as primary Quality interface to customer ensuring good customer satisfaction and customer relationship.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Interface with customer on technical /quality issues and improvement activities with direction from Operation Director
• Responsibility for all customer complaints, drive 8D investigation and CAPA , and as well as sustainability and effectiveness of actions.
• Good Knowledge on ISO 9001:2015 , Product Safety Regulatory such as UL, CCC, TUV Certifications.
• Managing and development of MES shop floor system in production. (System and Product Traceability)
• Drive Proactive Continuous Improvement On Yield and Quality Metrics.
• Co-operates with other top management personnel in formulating and establishing company policies, operating procedures and goals.
• Work with Jabil Cooperate Site(s) / Work cell(s) and facilitate product launching through phase gate review through APQP techniques
• Reviewed customer feedback regularly to identify trends in product defects or recurring complaints, driving continuous improvement efforts accordingly.
• Maintained up-to-date knowledge of relevant industry regulations and best practices, applying this expertise towards improvements within organization's QMS.
• Served as subject matter expert on-site during customer visits or third-party audits, presenting accurate representation of company's commitment to quality excellence.
• Drive and moderate on Risk Based Assessment and Audit for plant using RLE (Risk Based evaluation concept) and FMEA.
• Responsible for managing customer audits and regulatory/compliance agency audits.
• Supporting Divisional Internal Audit (conducted by Global Quality).
• In charge for product Purge and Customer RMA activities.
• Conducting Internal Audits and Developing cross-functional team of internal auditors (Initiating CAPA., supporting resolution and monitoring closure).
• Conduct periodic reviews of Field/Factory Quality Data with Customer and Leads Weekly Quality Operation Team
• Performing QMS gap assessments versus Company's QMS process, procedure, and tool requirements, ISO 9001:2015 requirements, Site Customer requirements & Applicable Statutory and Regulatory requirements.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout Jabil organization.
• Ensure all sensitive and confidential information is handled appropriately.

NPI Quality Management

• Participated in new product development initiatives to ensure design for manufacturability while maintaining high-quality standards
• Manage key customer projects; serve as interface between internal teams and customers to resolve technical issues.
• Provided guidance on risk assessment methodologies during project planning phases, mitigating potential risks associated with new projects or process changes.
• Championed culture of quality awareness among all team members, fostering accountability and ownership.
• Collaborate with customer (internal or external) from requirements gathering through product acceptance.
• Staff, lead, and manage quality team that has responsibility for New Customer Introduction, new product introduction, and product transfers.
• Align PMO and NPI Team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within projects.
• Provide source of reference and training for Project Management covering processes, tools, metrics and reporting.
• Identify goals, objectives, and scope of NPI projects while working with relevant BU and Operations staff.
• Work within defined standards and procedures as set out by organization and customer to successfully introduce new products.
• Works with local Project Manager and/or Regional Manager Project Office in deploying strategies and tools, besides reporting site PM performance.
• Work with PMOs to provide regular and consistent communication between product launch team, business units, and customers.
• Identify potential risks and make resolution suggestion through escalation process.

Leadership and Management Responsibilities

Recruitment and Retention:

• Recruit, interview and hire Quality Engineers, OBA (out of box audit) personnel, Quality Analyst resources and communicate criteria to recruiters.
• Coach Quality Engineering staff in interviewing/hiring process.
• Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development

• Identify individual and team strengths and development needs on ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Coach and mentor Quality Engineering staff to deliver excellence to every internal and External customers.
• Create and manage succession plans for Quality function

Performance Management

• Establish clear measurable goals and objectives by which to determine individual and team results.
• Solicit ongoing feedback from Work cell Manager, Business Unit Manager, peers and team member on team member's contribution to Work cell team. Provide ongoing coaching and counseling to team member based on feedback.
• Drive individuals and team to continuously improve in key operational metrics and achievement of organizational goal.
• Led root cause analysis investigations, utilizing problem-solving methodologies to drive sustainable solutions to recurring problems

• Manage PCBA prototyping / pre-pilots run.
• Conducted comprehensive NPI program evaluations, identifying areas for improvement and recommending actionable solutions.
• Delivered high-quality results by setting performance metrics and monitoring progress against targets.
• Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
• Developed strategic plans, setting clear objectives and achievable milestones for team.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  

• Drive and work with SMT sub contractors and Suppliers on product Quality, Process & Delivery.
• Evaluation and approval of new Sub-contractors and yearly conducting QMS & Process audit on existing suppliers.
• Interact with customers for customers complaints related to SMT process, providing them timely Failure analysis report & corrective & preventive action report.
• Implemented effective corrective action plans based on thorough data analysis and investigation findings.
• Developed comprehensive quality assurance plans, ensuring compliance with industry standards and regulations.
• Enhanced customer satisfaction with thorough root cause analysis and timely resolution of complaints.
• Managed risk assessments to identify potential hazards and implement corrective actions for continuous improvement.