DESYMALDIANY KORDI
Kuala Lumpur,14
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
5
5
years of professional experience
Work History
Supervisor
STREET FOODIE PLT
01.2022 - Current
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
Host/Hostess
Nando's Mid Valley Megamall
01.2019 - 01.2022
- Handled angry customers using tact and diplomacy thereby diffusing an extremely volatile situation
- Trained new hires as hosts and hostesses for deployment to the restaurant's offshore branches
- Continuously commended for hard work and going the extra mile in providing customer services
- Seated customers in a 150-guest dining establishment at the bar or in the restaurant as requested
- Informed dining guests on steak specials and happy hour bar offers
- Took food and drink orders from customers and delivered them when appropriate
- Bussed tables and reset place settings quickly and effectively.
Education
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN PETALING
Personal Qualities
- Trustworthy
- Hardworking
- Timely manner
- Honest
References
- 019-8766683, Angah, Patrao
- 019-3203490, Liza, Area Manager
- 0187824186, Suha, Director
Timeline
Supervisor
STREET FOODIE PLT
01.2022 - Current
Host/Hostess
Nando's Mid Valley Megamall
01.2019 - 01.2022
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN PETALING
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