Derrick Gomez
Hotelier
Penang
Summary
Seasoned F&B Operation Manager with a proven track record at Berjaya Colmar Tropicale Hotel and Chateau Hotel, excelling in operational efficiency and customer satisfaction. Skilled in hospitality management and multitasking, I've consistently exceeded revenue targets through innovative strategies and exceptional team leadership. My focus on continuous improvement and employee supervision has significantly enhanced guest experience and profitability. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
37
37
years of professional experience
Work History
F&B Operation Manager
Berjaya Colmar Tropicale Hotel and Chateau Hotel
Penang, Penang
2023.12 - Current
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Operation Manager
Hong La Jiao Restaurant
Penang, Penang
2022.09 - 2023.11
- Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Optimized seating arrangements for maximum occupancy while maintaining a comfortable dining experience.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Outlet Manager
Bonjour Restaurant
2021.01 - 2022.09
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Enhanced store aesthetics with meticulous visual merchandising techniques, attracting more customers.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
Assistant Operations Manager
Brussels Beer Cafe
2016.03 - 2021.01
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Negotiated with suppliers for better pricing, enhancing budget efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Banquet Operation Manager
Empire Hotel Brunei
Brunei, Brunei
2002.10 - 2016.03
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Education
No Degree - Diploma in Hotel & Motel Catering Management
Stamford College Penang
Penang 2001.04 -
Skills
Hospitality management
Multitasking
Operations management
Customer satisfaction
Operational efficiency
Multitasking Abilities
Decision-making
Cash handling
Employee supervision
Restaurant operations
Money handling
Staff scheduling
Continuous improvement
Timeline
F&B Operation Manager
Berjaya Colmar Tropicale Hotel and Chateau Hotel
2023.12 - Current
Operation Manager
Hong La Jiao Restaurant
2022.09 - 2023.11
Outlet Manager
Bonjour Restaurant
2021.01 - 2022.09
Assistant Operations Manager
Brussels Beer Cafe
2016.03 - 2021.01
Banquet Operation Manager
Empire Hotel Brunei
2002.10 - 2016.03
No Degree - Diploma in Hotel & Motel Catering Management
Stamford College Penang
2001.04 -