Dennis Teoh
Simpang Ampat
Summary
Analytical and insightful Data Analyst known for productivity and efficiency in task completion. Specialize in data visualization, statistical analysis, and predictive modeling. Excel in problem-solving, critical thinking, and communication, ensuring successful project outcomes and team collaboration.
Overview
3
3
years of professional experience
Work History
Data Analyst
Centific Global Solutions (M) Sdn Bhd
George Town, Pulau Pinang, Penang
06.2024 - Current
- Utilize the internal tools to filter the email to increase the AI's accuracy and consistency to meet the client's requirements.
- Identified opportunities for process improvements across the organization.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies for automating organizational processes.
- Maintained accurate records of all data collected during analysis processes.
Customer Success Specialist
Teleperformance Malaysia (OP)
Bayan Lepas, Penang
12.2023 - 05.2025
- Answered customer inquiries via phone, email, and chat. Achieve 90% of the good customer response.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Data Analyst
Keysight Technologies Malaysia Sdn Bhd
Bayan Lepas, Penang
11.2021 - 11.2023
- Monitored progress of ongoing Data Quality initiatives and provided status updates to senior management team members.
- Analyzed, monitored and reported on data quality metrics such as completeness, accuracy, consistency and timeliness.
- Implemented process improvements for managing high-volume data loads into target systems. Utilize Python to progress and increase the productivity of 80% clean up of the customer database.
- Provided technical support related to Data Quality initiatives including issue resolution, user training, anddocumentation creation.
Education
Bachelor of Arts - Business Management
UOW Malaysia KDU Penang University College
George Town10-2021
Associate of Arts - Business Administration And Management
UOW Malaysia KDU Penang University College
George Town11-2019
Skills
- Data formatting
- Visual data representation
- Data filtering
- Data governance knowledge
- Large dataset manipulation
- MS Excel
Timeline
Data Analyst
Centific Global Solutions (M) Sdn Bhd
06.2024 - Current
Customer Success Specialist
Teleperformance Malaysia (OP)
12.2023 - 05.2025
Customer Data Analyst
Keysight Technologies Malaysia Sdn Bhd
11.2021 - 11.2023
Bachelor of Arts - Business Management
UOW Malaysia KDU Penang University College
Associate of Arts - Business Administration And Management
UOW Malaysia KDU Penang University College
Similar Profiles
Teoh Hung JunTeoh Hung Jun
Data Analyst at Centific Global Solutions (M) Sdn BhdData Analyst at Centific Global Solutions (M) Sdn Bhd
Ramchandrika PonnusamiRamchandrika Ponnusami
HR & Accounts Manager at JMA Global IT Solutions Sdn BhdHR & Accounts Manager at JMA Global IT Solutions Sdn Bhd
Diatri Ajeng NandariDiatri Ajeng Nandari
Sales Manager at Integrated Global Solutions Sdn BhdSales Manager at Integrated Global Solutions Sdn Bhd