Dennis Christopher Jacob
Banting
Summary
Experienced Operations and Customer Service Professional with over 10 years in warehouse operations, retail management, logistics, and customer-facing roles. Skilled in managing operations, optimising inventory control, enhancing customer relations, and coordinating teams to improve workplace efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Warehouse Associate
E-Commerce Brilliant Sdn. Bhd.
03.2026 - 06.2026
- Picked, packed, and prepared customer orders for delivery
- Coordinated receiving, checking, and organising of incoming stock to ensure accurate inventory levels
- Maintained inventory accuracy and supported stock control activities
- Facilitated safe loading and unloading operations to maintain operational efficiency
- Collaborated with warehouse teams to consistently meet and exceed productivity targets
- Followed safety procedures and maintained workplace organization
- Managed returned and rejected parcels by inspecting items and verifying parcel conditions.
✔ Processed customer returns and prepared approved items for restocking into warehouse inventory.
✔ Checked parcel information, product conditions, and return status to ensure accuracy.
✔ Updated and organised returned stock according to warehouse procedures.
✔ Assisted with inventory control by maintaining proper placement and availability of returned items.
✔ Identified damaged, incomplete, or unsuitable items for further processing.
✔ Maintained a clean and organised return area to improve workflow efficiency.
✔ Worked closely with warehouse teams to support smooth reverse logistics operations.
Outlet Supervisor
DobiQueen Laundry
01.2026 - 01.2026
- Managed daily outlet operations to enhance workflow efficiency
- Supervised staff and coordinated daily responsibilities to ensure smooth operations
- Provided prompt assistance to customers with product inquiries and complaints, improving customer satisfaction
- Provided prompt assistance to customers with product inquiries with enquiries and complaints
- Ensured garment processing accuracy and timely completion
- Maintained outlet cleanliness and company standards
Delivery Partner
Foodpanda
01.2022 - 01.2026
- Planned delivery routes to optimise efficiency and reduce delays
- Ensured accurate and timely delivery performance
- Completed food and parcel deliveries with attention to detail and timeliness
- Maintained high standards of customer service, fostering positive client relationships
- Handled various tasks independently in fast-paced environments under time pressure
Retail Associate
Tesco (Now Lotus's)
Jenjarom
01.2020 - 01.2022
- Provided assistance to customers on product information, enhancing their shopping experience
- Provided assistance to customers regarding product information at the store
- Maintained product availability by efficiently replenishing stock to meet customer demand
- Managed operations of fresh food section to ensure high quality and customer satisfaction
- Supported daily store operations and teamwork
Retail Assistant
Pasar Mini Hansen
Banting
01.2011 - 12.2019
- Assisted customers with daily enquiries, providing helpful information and enhancing shopping experience
- Managed cashier operations, ensuring accurate transactions and customer satisfaction
- Maintained product displays and stock availability, contributing to appealing store presentation and maximising sales opportunities
- Assisted with inventory management tasks in store, ensuring accurate stock levels and organisation.
- Helped with daily retail tasks, including customer service and merchandise organisation.
Assistant Foreman
Nissan Service Centre
Sungai Sedu
02.2015 - 05.2015
- Streamlined workshop processes to enhance operational efficiency
- Supported oil changes, wheel balancing, and alignment to improve vehicle safety and reliability
- Assisted in servicing and maintaining vehicles to ensure optimal performance
Production Operator
Western Digital
07.2013 - 12.2013
- Operated production testing equipment to ensure product quality and compliance
- Followed manufacturing procedures and quality standards to maintain consistency and reliability
- Managed time effectively and adhered to workplace safety requirements to sustain productivity levels
Education
A-Levels - English - A, Mathematics - A, Physics - A, Additional Mathematics - B+, Chemistry - B+, History - B, Moral Education - B+, Bahasa Malaysia - C+
SMK Methodist Telok Datuk
Banting, Selangor2011
Diploma of Higher Education -
Open University Banting
Banting Skills
- Warehouse Operations
- Inventory Control
- Stock Management
- Warehouse Management
- Logistics Support
- Warehouse Software
- POS Systems
- Microsoft Excel
- Microsoft Word
- Reporting
- Problem Solving
- Time Management
- Customer support
- Verbal communication
- Team Leadership
LANGUAGE PROFICIENCY
English
Advanced
C1
Malay
Upper Intermediate
B2
Tamil
Elementary
A2
Certification
- Microsoft Word Training
- Predictive & Preventive Maintenance Training
- Industrial Automation Technology Training
- Sukarelawan Agen Mengundi (Election Volunteer)
Custom
Available upon request.
Interests
- Lover reading and watching knowledgable documentaries
Timeline
Warehouse Associate
E-Commerce Brilliant Sdn. Bhd.
03.2026 - 06.2026
Outlet Supervisor
DobiQueen Laundry
01.2026 - 01.2026
Delivery Partner
Foodpanda
01.2022 - 01.2026
Retail Associate
Tesco (Now Lotus's)
01.2020 - 01.2022
Assistant Foreman
Nissan Service Centre
02.2015 - 05.2015
Production Operator
Western Digital
07.2013 - 12.2013
Retail Assistant
Pasar Mini Hansen
01.2011 - 12.2019
A-Levels - English - A, Mathematics - A, Physics - A, Additional Mathematics - B+, Chemistry - B+, History - B, Moral Education - B+, Bahasa Malaysia - C+
SMK Methodist Telok Datuk
Diploma of Higher Education -
Open University Banting