Sales Force
DEMITRA TRISHA THANABALAN
Talent Soulution Sales Development Specialist
Sungai Petani,kedah
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
4
4
Higher EDUCATION OF DIPLOMA/ DEGREE
2
2
Languages
Work History
Talent Solution Sales Development Specialist
SEEK
05.2023 - Current
- Closed new business and streamlined account transition to customer relations department.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Developed and implemented successful onboarding program.
- Supported recruitment efforts through job posting creation, resume screening and scheduling interviews.
- Made average of 50 outbound and inbound calls per day.
Business Development Representative
NECTAR GROUP
12.2022 - 05.2023
- Negotiated contracts and closed sales with new and existing clients.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Executive
JESS TECHNOLOGY
04.2022 - 09.2022
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Listened to customer needs and desires to identify and recommend optimal products.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Communication Executive
OMNIRASE
01.2022 - 02.2022
- Positively engage with the public and motivate them to support our clients on a long-term monthly basis via sales & marketing and fundraising activities.
- Established a proactive public relations approach that resulted in increased positive exposure for the organization.
- Work with your Team Leader to achieve weekly quantity and quality fundraising targets.
- Raise awareness for our client's work with children & other causes around the world and their advocacy work around Malaysia
- Develop face-to-face Marketing techniques with your Team Leader to improve the income of our clients
- Obtain and identify quality supporters using methods outlined in Core Skills training.
Marketing Executive
MCIS INSURANCE BERHAD
08.2021 - 03.2022
- Met with customers to provide information about available products and policies.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on insurance policies and procedures.
- Created detailed reports for management to track performance and sales.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Marketing & Business System Development Executive
Mudahnyakurus
01.2021 - 04.2021
- Served as primary liaison between organization and its board of directors on matters related to development, building trust through transparency in reporting and decision-making processes.
- Conducted prospect research to identify potential individual, corporate, and foundation supporters for the organization''s programs.
- Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Marketing & Business Development Executive
Mudahnyakurus
10.2019 - 01.2020
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Contributed to team objectives in fast-paced environment.
- Implemented innovative business development strategies to increase customer base and expand market share.
Event Management & Public Relation field
VivaHomes
01.2017 - 03.2017
- Negotiated favorable contracts with vendors, securing quality services at competitive prices while maintaining budgetary constraints.
- Facilitated seamless communication between all parties involved in events, ensuring that everyone was well-informed and prepared for their respective roles.
- Ensured timely completion of all pre-event tasks, facilitating smooth coordination of on-site activities.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Developed creative themes for events and created related activities to engage attendees.
- Coordinated travel and accommodations for event attendees.
Education
Bachelor of Arts - Communications
INTI International College Subang
Subang Jaya, Selangor, Malaysia 04.2001 -
No Degree - Health And Physical Fitness 2
Fitness Edutraining Asia (FEA)
Kuala Lumpur, Malaysia 04.2001 - 05.2022
No Degree - Health And Physical Fitness 1
Fitness Edutraining Asia (FEA)
Kuala Lumpur, Malaysia 04.2001 - 04.2022
Virtual PCIL - Insurance
Pre Contract For Life Insurance Agent & Investment-linked Life Insurance Examination
04.2001 - 05.2021
Mass Communication
INTI International College Subang
Subang Jaya, Selangor, Malaysia 04.2001 -
SMK Convent Father Barre
Sungai Petani, Kedah, Malaysia 04.2001 -
Skills
Research proficiency
Program Planning
Goal Setting
Email Blasts
Analytical Skills
Client Coaching
Teamwork and Collaboration
Multitasking
Adaptability
Onboarding
Team Onboarding
Leadership Techniques
Activities
- Program Coordinator(Community service), INTI International College Subang, 08/2019, 10/2019, Organised an event at Suka Society/ Persatuan Kebajikan Suara Kanak- Kanak Malaysia and Rumah Gapena., Coordinated with event managers to ensure events run smoothly and orderly.
- Video Editor (Hubungan Etnik), INTI International College Subang, 02/2019, 04/2019, Organised ‘Terima Kasih Heroes!’ to honour the firefighters., Raised RM900 for the firefighters., Participated in their training for a day and interview session with the Chief, Head of operation.
- School participation, SMK Convent Father Barre, 2010, 2014, Participated in Drama competitions and koir nyanyian lagu patriotik district level., School runner for 4 by 100- and 100-meter run. (Won gold, bronze and silver medals).
Addresses
- N0 60, Lorong 5, Taman Bunga Raya, Sungai Petani, Kedah, 08000, (Malaysia)
Employer Projects
- INCLUSION AND UNITY REPORT2020 VINDA MALAYSIA SDN BHD, 20/20, 17/20, Conducted research for Vinda Malaysia., Prepared questionnaires, infographics and final report., Presented findings to Vinda Malaysia.
- SAVE THE TURTLE IN COLLABORATION WITH WWF, 05/18, 07/18, Raised awareness through social media and organized a field trip to the turtle facility., Raised RM2000 for Save the turtles campaign by selling bookmarks and t-shirts., Prepared slides and presented ideas to WWF.
- SAFETY & SECURITY VIDEO IN COLLABORATION WITH GENERAL ELECTRIC MALAYSIA (GE), 2017, Recorded and edited video for General Electric Malaysia., Planned and prepared for all on location and studio shoots.
- PITCHING IDEA IN COLLABORATION WITH BUM EQUIPMENTS, 2017, Researched and suggested new marketing campaigns, Presented findings to Bum Equipment’s.
References
- DR Catherine A/P Muthu, INTI International College Subang, Catherine.muthu@s.newinti.edu.my, +016-2537323
- Tan Chang Peng, Director, Mudahnyakurus, tanchanpeng@gmail.com, +60 12-212 5896
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the development of Prohire & Smart Hire.
- Achieved 40 Onboarded clients through effectively helping with Onboarding clients to Prohire Platform once they have signed the agreement.
- Achieved 40 job post by completing job posting activities for Smart Hire, Hong Kong with accuracy and efficiency.
Software
Ms Office
MIcollab
AIRCALL
HUBSPOT
SOCIAL MEDIA
GOOGLE DRIVE
CANVA
VIDEO EDITING SOFTWARE - CAPCUT
INDESIGN/ ILLUSTRATOR/PHOTOSHOP
Timeline
Talent Solution Sales Development Specialist
SEEK
05.2023 - Current
Business Development Representative
NECTAR GROUP
12.2022 - 05.2023
Sales Executive
JESS TECHNOLOGY
04.2022 - 09.2022
Communication Executive
OMNIRASE
01.2022 - 02.2022
Marketing Executive
MCIS INSURANCE BERHAD
08.2021 - 03.2022
Marketing & Business System Development Executive
Mudahnyakurus
01.2021 - 04.2021
Marketing & Business Development Executive
Mudahnyakurus
10.2019 - 01.2020
Event Management & Public Relation field
VivaHomes
01.2017 - 03.2017
Bachelor of Arts - Communications
INTI International College Subang
04.2001 -
No Degree - Health And Physical Fitness 2
Fitness Edutraining Asia (FEA)
04.2001 - 05.2022
No Degree - Health And Physical Fitness 1
Fitness Edutraining Asia (FEA)
04.2001 - 04.2022
Virtual PCIL - Insurance
Pre Contract For Life Insurance Agent & Investment-linked Life Insurance Examination
04.2001 - 05.2021
Mass Communication
INTI International College Subang
04.2001 -
SMK Convent Father Barre
04.2001 -