Delia Su Hwei Tchzee
Financial Consultant
Kuching
Summary
Highly motivated, creative and versatile individual with nineteen years of experience in management, sales, beauty, customer service, food and beverage, managing accounts, building rapport with clients as well as IT savvy. Especially skilled at building effective and productive working relationships with clients and staff. Highly organized Financial Consultant who offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy.
Knowledgeable in compliance and related regulations enabling superior results. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers.
Persuasive communication style, strategic planning strength and top conflict resolution strengths. Achievements include expanding customer base and bringing in new sales revenue.
Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Highly ambitious Financial Consultant who accomplished in surpassing targets. Expert in building connections with customers for maximum acquisition and retention. Delivers above-average revenue consistently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Financial Consultant
Eminence Wealth Advisory Sdn Bhd
KUCHING, Sarawak
09.2019 - Current
- Worked with clients to support understanding of rationale and details of financial strategies.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Assisted clients with estate planning to organize distribution of assets based on client wishes.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Relationship Manager
AFFIN BANK
KUCHING
01.2019 - 08.2019
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Priority Senior Relationship Manager
Hong Leong Bank Berhad
KUCHING
01.2014 - 01.2019
- Building profitable relationships with customers from their portfolio, to deepen and broaden account relationships with the objective to generate revenue and focus on wealth management
- Market investment products as well as cross-sell of HLBB's consumer product to the new and existing PB customer include mortgages and credit cards
- Expand on new customer base through referrals from customers or through personalized/advisory services provided personally or through the Investment Consultant team
- Acquisition and growth of Priority Banking customer relationship and portfolio in accordance to PB segment business goal.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
Premier Relationship Manager
HSBC Bank Berhad
01.2013 - 01.2014
- Achieve agreed financial targets and profit growth through the development of existing and new Top Tier client relationships
- Complete regular reviews with clients to understand their current and long term financial needs and advise them on the differentiated products and services that help them achieve their wealth goals
- Develop network of Group and External professional contacts with the aim of introducing new business, enhancing technical knowledge and promoting the brand
- Monitor and act on daily sales activity management information and other internal information tools, using them to effectively grow or maintain wallet share of clients
- Identify opportunities to refer business to Insurance and Asset Management, as appropriate Customers /
- Stakeholders
- Own the client relationship with HSBC and provide professional care and expert financial advice that results in clients considering HSBC their primary
- Build and maintain relationships with clients based on credibility, reliability and personal interest
- Own and manage a portfolio of approximately 300 to 500 primary clients working with the wider RBWM team
- Delivering a consistent and tailored wealth management service to our most valuable Premier clients
- Developing long-term, in depth client relationships with clients
- Acquiring new clients with proactive strategic financial planning to maintain and grow wallet share.
Insurance Agent
Great Eastern Life, Berhad
01.2011 - 01.2012
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Calculate premiums and establish payment method
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Contact underwriter and submit forms to obtain binder coverage
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Confer with clients to obtain and provide information when claims are made on a policy
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Select company that offers type of coverage requested by client to underwrite policy
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Install bookkeeping systems and resolve system problems
- Plan and oversee incorporation of insurance program into bookkeeping system of company
- Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.
Tuition Teacher
Pertama Tuition Center
Kuching
01.2010 - 01.2012
- Primary 5 – Secondary 5 English, Planning lessons to meet curriculum standards
- Reading books and materials in preparation for class
- Delivering engaging, coherent lectures
- Modifying activities and assignments to meet the learning needs of individual students
- Selecting and integrating appropriate instructional materials for classroom instruction
- Grading tests, essays, reports and other assignments
- Meeting with students, parents and other educators to discuss student progress
Unit Trust Consultant
Public Mutual
Kuching
01.2008 - 01.2011
- To create awareness among people about the importance of financial planning, encourage them to save their hard-earned money and invest wisely
- To help clients analyze their financial situation, establish their investment goals and propose an investment plan
- To continuously monitor and rebalance clients’ portfolio(s) to check on their investments' potential returns
- To build a trusted relationship with clients by providing ethical and professional advisory services
- To continuously upgrade skills and knowledge with the aspiration of being a ‘value-creating’ consultant.
Credit Card Sales Executive
Alliance Bank
01.2008
- Representing the Bank promoting the Credit Cards
- Support & participate in road show, blitz, cold calling, corporate sales, direct mail and other sales activities / campaigns launched by Marketing Division
- Aggressively identify and capture new business opportunities to achieve sales target
- Ensure all application and documents required are complete for submission
- Ensure all customer inquiries and complaints are handled promptly and efficiently
Beauty & Spa Consultant
Aromasense
01.2007 - 01.2008
- Provides effective and suitable products to customer by studying their skin type, face shape and coloring
- Responsible for assisting customer in choosing the right beauty product
- Performs the tasks of keeping up to date knowledge of new ranges of products, color ranges and fragrances
- Recommends various products according to the age and life style of the customers
- Introduce latest beauty samples and explains its benefits to the customer
- Offers product demonstrations and delivers products
- Responsible for providing support for high- end skin care products and core beauty for a variety of Cosmetology clients
- Handles and solves customer inquiries by investigating issues, developing solutions, and making suggestions to management
- Performs tasks like display, maintenance and demonstration of Product
- Maintains comprehensive product knowledge of skin care and cosmetics and all other factors
- Trains, develops and motivates beauty consultation team
- Attends necessary training sessions as well as reviews call reports
Front Desk Executive / Personal Assistant
Dream Dynamics Pte Ltd
01.2005 - 01.2006
- Dream Dynamics is an organization which is determined to become one of the leading business platforms in the world
- Sourcing and putting together other world leading entities, technology, mobile and e-commerce solutions as well as self-development training seminars
- Managed and overseeing the sales team as well as conceptualizing and realizing offline and online strategic plans
- Sustained strong revenue gains despite a fiercely competitive and declining market
- Cultivating relationships with clients by meeting their ever growing needs and demands in this business environment
- Dedication to customer service, impeccable follow-through and support lead to repeat business or a high number of referrals
Slimming & Beauty Therapist cum Consultant
Rapallez Pte Ltd
01.2004 - 01.2005
- Consult clients according to the program of their choice
- Helping clients to maintain and achieve their goals in slimming and to promote health and beauty
- Assist other therapist in their daily work
- Assist the front desk to handle guest complaints or problems that may arise
- Assist the manager to handle any situations or problems
Education
Takaful Basic Examination (TBE) Prudential Assurance Berhad (2008 -
Great Eastern Life Assurance
Ontario Diploma Certificate - undefined
Taylors College
Aromatherapy Foundation Certificate, Canada - undefined
Douglas College
undefined
Lodge Prepatory School, Pelajaran Malaysia
No Degree - Finance
James Cook University
Australia 03.2006 -
Skills
Typing, UBS software, Microsoft Excel, Words, Powerpointundefined
Certification
Professional Estate Planning Advisers
Ballroom Dancing, reading, cooking
Reading has been a habit instilled in me since i was young, hence picking up a book anywhere at anytime has become part of my nature.
I enjoy cooking a lot and would try to find time to cook everyday. I love searching for new recipes to try out and cooking healthy is my main focus point so that my family can eat healthily yet enjoy a delicious home cooked meal.
Dancing has been my passion since the day i learned how to walk. Feeling the music with my soul and sensing the tune and lyrics just naturally makes my body move along with it. I started with Modern Dancing when i was studying in Vancouver and slowly experience Ballroom and Latin dancing which i have enjoyed till today. Along the years i have competed in a few Ballroom & Latin competitions and taken exams. Dancing is something that speaks to my mind and soul and makes me release all my daily tension.
Timeline
Professional Estate Planning Advisers
11-2021
Financial Consultant
Eminence Wealth Advisory Sdn Bhd
09.2019 - Current
Relationship Manager
AFFIN BANK
01.2019 - 08.2019
Priority Senior Relationship Manager
Hong Leong Bank Berhad
01.2014 - 01.2019
Premier Relationship Manager
HSBC Bank Berhad
01.2013 - 01.2014
Insurance Agent
Great Eastern Life, Berhad
01.2011 - 01.2012
Tuition Teacher
Pertama Tuition Center
01.2010 - 01.2012
Unit Trust Consultant
Public Mutual
01.2008 - 01.2011
Credit Card Sales Executive
Alliance Bank
01.2008
Beauty & Spa Consultant
Aromasense
01.2007 - 01.2008
No Degree - Finance
James Cook University
03.2006 -
Front Desk Executive / Personal Assistant
Dream Dynamics Pte Ltd
01.2005 - 01.2006
Slimming & Beauty Therapist cum Consultant
Rapallez Pte Ltd
01.2004 - 01.2005
Takaful Basic Examination (TBE) Prudential Assurance Berhad (2008 -
Great Eastern Life Assurance
Ontario Diploma Certificate - undefined
Taylors College
Aromatherapy Foundation Certificate, Canada - undefined
Douglas College
undefined
Lodge Prepatory School, Pelajaran Malaysia
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