Dejan Prgomelja

• Responsible for the reception area as well as X-Lounge (VIP Lounge)
• Jointly responsible for the smooth workflow at the Reception and X-Lounge in close cooperation with the Guest Service Manager including reporting
• Supports all Departments in regard to customer satisfaction, customer support as well product inspiration and service
• Recognizes the difference between passenger’s dissatisfaction and a real complaint
• Proficient accepting, processing and forwarding of any guest complaints
• In addition, logging them
• Tidiness and cleanliness in the work area
• Friendly handling of telephone calls and emails
• Planning and execution of the tender operation according to the Tender Meeting as well as issue and management of the Tender Tickets (in consultation with the Shore Excursion) and the radios
• Prepares and sends info mail with all important facts about upcoming cruise to the Guest Service Team
• Currency Exchange and daily cash closure
• Sell cabin upgrades and conduct cabin changes
• Gains high product knowledge and knowledge of on-board shops, F & B facilities, products and services and other information to answer guests' questions in these areas
• Knowledge of relevant safety number according to template (Musterrolle) and all special responsibilities in case of emergency
• Programs: Microsoft Outlook, Resco, MXP , Ving Vision, Dymo Label

Welcomed guests and managed check-ins and check-outs.

Handled reservations via phone, email, and online platforms.

Provided information about hotel services and local attractions.

Addressed guest inquiries and resolved complaints professionally.

Performed administrative tasks and maintained accurate records.

Coordinated with housekeeping and maintenance teams to meet guest preferences.

Processed payments and ensured compliance with financial policies.

Communicated fluently in English and German to assist international guests.

Developed strong organizational, problem-solving, and customer service skills.

Gained proficiency in hotel management software.

• Responsible for the reception area as well as X-Lounge (VIP Lounge)
• Jointly responsible for the smooth workflow at the Reception and X-Lounge in close cooperation with the Guest Service Manager including reporting
• Supports all Departments in regard to customer satisfaction, customer support as well product inspiration and service
• Recognizes the difference between passenger’s dissatisfaction and a real complaint
• Proficient accepting, processing and forwarding of any guest complaints
• In addition, logging them
• Tidiness and cleanliness in the work area
• Friendly handling of telephone calls and emails
• Planning and execution of the tender operation according to the Tender Meeting as well as issue and management of the Tender Tickets (in consultation with the Shore Excursion) and the radios
• Prepares and sends info mail with all important facts about upcoming cruise to the Guest Service Team
• Currency Exchange and daily cash closure
• Sell cabin upgrades and conduct cabin changes
• Gains high product knowledge and knowledge of on-board shops, F & B facilities, products and services and other information to answer guests' questions in these areas
• Knowledge of relevant safety number according to template (Musterrolle) and all special responsibilities in case of emergency
• Programs: Microsoft Outlook, Resco, MXP , Ving Vision, Dymo Label

• As Night Auditor, my duty was to know all tasks Guest Service (Front Desk) had, and additionally I was in charge of all guest’s bills, their complaints and emergencies which accrued during the night
• I was in close operation with the Chief Purser, Guest Service Manager
• I was also charging all onboard credits as per instruction from the Chief Purser and I supported Chief Purser in the settlement of the accounts
• Next to that, I also dealt with charges in cash account systems in the Hotel Management System for other outlets, as per instruction from the Chief Purser
• Programs: Microsoft Outlook, Resco, MXP , Ving Vision, Dymo Label

• As guest service at the Cruise ship, my duty was to provide all of the information to the guests that we had on board, from opening times of all other departments, to what the departments were offering
• I had to learn important information about the places we visited during the stay of our guests on board
• I was in charge of organizing events / proposals and birthdays if the guests wanted something special in the restaurants
• I was also in charge of keeping the reception clean and organized
• We sometimes had Bingo, Shuffleboard, Quiz, and Ship Tours which I provided to the guests
• My Side Job was preparing all welcome gifts that contained food and beverages for all our new arrivals
• Programs: Microsoft Outlook, Resco, MXP , Ving Vision, Dymo Label

• As junior waiter (assistant waiter) in Surf&Turf steak house restaurant, it was my duty to be knowledgeable in all types of beverages (aperitifs, wines and digestifs) so that I could attract more customers
• It was my intention to learn and improve myself, so that I could reach my goal of becoming a waiter
• I wanted to further my career in this industry and stay long-term in this restaurant
• I almost reached my goal, but due to COVID-19, I did not get the opportunity to be promoted

• I was in charge of folding all types of paper for books, notebooks, magazines and sorting them by quality

• During the migrant crisis, I was in charge of organizing food, water, clothing and accommodation for people fleeing the war, and I was in charge of managing all organizations that were joining their forces to help migrants fleeing the war

• I was in charge of winders for hdpe pipes, hdpe pipe production and sorting by rank from better to worse and worked as a forklift driver

• I was distributing food and clothing for the less fortunate people