Summary
Work History
Education
Skills
Timeline
Generic
DEFRIE SURYANDI  ROOSFANDY

DEFRIE SURYANDI ROOSFANDY

KUALA LUMPUR

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic professional experienced with good service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Work History

SALES PERMANENT

DEPARTMENT STORE SDN.BHD
SOGO SHOPPING MALL
2012 - 2014
  • Major tasks included and promotion of hand made products.
  • Price negotiations with clients and other guest
  • Responsible for maintaining the look and feel of the store
  • Responsible for handling guest queries

FOOD & BEVERAGE

SHANGRI-LA HOTELS & RESORTS
JLN SULTAN ISMAIL
2014 - 2016
  • Setting up the buffet for Breakfast , Lunch & Dinner.
  • Organized inventory of food, beverage and supplies for efficient restocking and ordering.
  • Monitored guest satisfaction during meal service and responded promptly to any complaints or requests.
  • Communicated effectively with supervisors regarding customer feedback or issues that arise during shifts.
  • Provided excellent customer service to guests by taking orders, answering questions and making recommendations.

CYBER CAFE & INTERNET

REDSEA ENTERPRICE SDN.BHD
SETAPAK
2016 - 2018
  • Provided technical support to customers regarding their computer, network or software related problems.
  • Performed preventive maintenance on computers, printers, copiers and other equipment used in the cafe.
  • Handled cash transactions with customers accurately and efficiently.
  • Maintained records of customer complaints and suggested solutions to resolve them.

SMALL BUSINESS

FOOD TRUCK
KLCC
2018 - 2024
  • Developed comprehensive marketing plans for small businesses, including budgeting and forecasting.
  • Advised clients on best practices for managing their finances, personnel, and other resources.
  • Performed market research activities aimed at understanding customer preferences better.
  • Synthesized current business intelligence or trend data to support recommendations for action.

Education

PMR & SPM

SMK GOMBAK SETIA
01-2008

UPSR

S.K GOMBAK UTARA
GOMBAK
01-2003

Skills

  • Fast Learner
  • Teamwork
  • Adaptability
  • Leadership

Timeline

SALES PERMANENT

DEPARTMENT STORE SDN.BHD
2012 - 2014

FOOD & BEVERAGE

SHANGRI-LA HOTELS & RESORTS
2014 - 2016

CYBER CAFE & INTERNET

REDSEA ENTERPRICE SDN.BHD
2016 - 2018

SMALL BUSINESS

FOOD TRUCK
2018 - 2024

PMR & SPM

SMK GOMBAK SETIA

UPSR

S.K GOMBAK UTARA
DEFRIE SURYANDI ROOSFANDY