Travelling and Making new friends
Deepa @ Silvana Vengidasalam
Operation Executive
KLANG
Summary
Bilingual Operations Executive with fluency in Mandarin, English, Bahasa Malaysia and Tamil. Well-rounded with expertise in employee training and development. Innovative and creative with skills in problem-solving analysis.
Customer-oriented Customer Care Executive with experience training and developing customer service professionals. Dedicated and committed to improving the customer experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Operation Executive
Atap.co
Setapak
12.2018 - Current
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Leveraged meeting minutes to measure progress and accountability.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
- Conducted surveys to determine customer opinion of products and services.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
Customer Service Associate
Sutherland Global Services - amazon uk
Kuala Lumpur
09.2017 - 10.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer calls and emails to answer questions about products and services.
Customer Care Executive
MAXIS SDN BHD
Kuala Lumpur
01.2014 - 01.2017
- Coordinated timely responses to online customer communication and researched complex issues.
- Kept accurate records of all customer interactions and transactions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Advanced/Higher/Graduate Diploma - Logistic/Transportation Management
OPEN UNIVERSITY MALAYSIA
Kuala Lumpur 11.2007 - 06.2009
Skills
Staff training/development
Interests
Timeline
Operation Executive
Atap.co
12.2018 - Current
Customer Service Associate
Sutherland Global Services - amazon uk
09.2017 - 10.2018
Customer Care Executive
MAXIS SDN BHD
01.2014 - 01.2017
Advanced/Higher/Graduate Diploma - Logistic/Transportation Management
OPEN UNIVERSITY MALAYSIA
11.2007 - 06.2009
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