Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager
Deepak  Lama

Deepak Lama

Hospitality
Kuala Lumpur,14

Summary

Proven leader and efficient multitasker, adept in customer service and beverage recipe knowledge, I significantly enhanced team performance at Ritz Carlton Hotel. Excelling in training staff and streamlining operations, my expertise in communication and protocol adherence boosted service quality, demonstrating a commitment to excellence and teamwork.

Overview

15
15
years of professional experience
10
10
Certificates

Work History

Bartender Supervisor

Ritz Carlton Hotel
Kuala Lumpur Malaysia
12.2016 - Current
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

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Bartender

JW Marriott Hotel
Kuala Lumpur Malaysia
12.2014 - 10.2016
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

School Leaving Certificate - Hospitality

Shree Indreshwor Higher Secondary School
Panauti-5 Kavrepalanchok, Nepal
07.2007

Skills

Excellent communication

Certification

Jw Marriott hotel Five star winner certificate

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Malay
Intermediate (B1)
Nepali
Advanced (C1)

Timeline

Bartender Supervisor

Ritz Carlton Hotel
12.2016 - Current

Bartender

JW Marriott Hotel
12.2014 - 10.2016

School Leaving Certificate - Hospitality

Shree Indreshwor Higher Secondary School
Deepak Lama Hospitality