Dedi Bin Ajis
Venue Manager
Kuala Lumpur,14
Summary
Dynamic bar and restaurant manager with a proven track record at Equatorial Hotel, excelling in inventory management and team leadership. Enhanced customer satisfaction through innovative marketing strategies and effective staff training, resulting in increased revenue and improved service rankings. Skilled in supplier negotiation and financial reporting, driving operational efficiency and profitability.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Bar Manager
Equatorial Hotel
09.2022 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
Restaurant Manager
The Datai Langkawi
08.2018 - 08.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Bar Manager & In Room Dining Manager
St. Regis
Kuala Lumpur, Kuala Lumpur
03.2016 - 07.2018
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Team Leader
Grand Hyatt Kuala Lumpur
Kuala Lumpur, Kuala Lumpur
05.2012 - 08.2014
- Assisted in menu development, offering creative input on seasonal cocktail offerings that aligned with our brand identity.
- Managed scheduling of bartenders to optimize coverage during busy periods while minimizing labor costs.
- Enhanced customer satisfaction by ensuring efficient and friendly service at the bar.
- Ensured a clean and safe environment for patrons, adhering to hygiene standards and safety protocols.
Bartender
Double Tree Hotel By Hilton
Kuala Lumpur, Kuala Lumpur
06.2010 - 02.2012
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Mandarin Oriental, Kuala Lumpur
Kuala Lumpur, Kuala Lumpur
03.2009 - 05.2010
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Shangri-La Hotel
Kuala Lumpur, Kuala Lumpur
04.2006 - 02.2009
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Restaurant Captain
Pan Pacific Hotel
Johor Bharu, Johor
03.2003 - 02.2006
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Skills
Inventory management
Timeline
Bar Manager
Equatorial Hotel
09.2022 - Current
Restaurant Manager
The Datai Langkawi
08.2018 - 08.2022
Bar Manager & In Room Dining Manager
St. Regis
03.2016 - 07.2018
Team Leader
Grand Hyatt Kuala Lumpur
05.2012 - 08.2014
Bartender
Double Tree Hotel By Hilton
06.2010 - 02.2012
Bartender
Mandarin Oriental, Kuala Lumpur
03.2009 - 05.2010
Bartender
Shangri-La Hotel
04.2006 - 02.2009
Restaurant Captain
Pan Pacific Hotel
03.2003 - 02.2006
Languages
English
Full Professional
Malay
Native or Bilingual
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCareer advancementPersonal development programsHealthcare benefitsTravel
My travels across different places have equipped me with a unique perspective that aligns with hospitality focus. Immersing myself in unfamiliar cultures strengthened my adaptability, empathy, and ability to connect with diverse audiences—traits I’ll leverage to drive collaborative success in manager role.
Interests
Food
Music
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