Jia Yee Lim
Customer Experience & Quality Engineer
Bayan Lepas
Summary
Proven Customer Experience & Quality Engineer from Keysight Technologies Malaysia Sdn. Bhd, adept in Root Cause Analysis and Team Leadership. Spearheaded high-impact meetings across multiple regions, significantly enhancing customer satisfaction through innovative solutions and quality improvements. Excelled in critical thinking, achieving notable success in customer-centric challenges and quality risk assessments. Thorough Quality Engineer adept at performing quality inspections and identifying root causes for non-conforming material issues. Hardworking and meticulous with a passion for continuous improvement.
Overview
7
7
years of professional experience
Work History
Customer Experience & Quality Engineer
Keysight Technologies Malaysia Sdn. Bhd
2018.02 - Current
- Host high-impact regional meeting primarily Greater China and supported other regions including United States, Europe, South Asia Pacific, India, and the Middle East, while strategically deliver factory's innovative strategies to regional Field Support teams to tackle and resolve customer challenges
- Lean Six Sigma Whitebelt certification
- Cultivate robust customer relationships to identify and define requirements in order to deliver customer-centric solutions
- Lead investigations into quality-related issues, collaborating with cross-functional teams to identify root causes of defects and implement preventive measures, all while adhering to the RCCA process to effectively resolve and eliminate identified problems
- Serve as the primary point of contact for the customer, handling progress updates and escalation issues while ensuring customer satisfaction
- Analyze Customer Centric Annual Failure Rate (CCAFR) and coordinate discussions among engineering functions to determine root causes and develop action plans to enhance reliability performance
- Facilitate Responsible Business Alliance (RBA) audit, including the preparation and organization of all relevant audit documentation
- Manage outsourced employees by overseeing their job responsibilities, work arrangements, and conducting salary reviews
- Lead and facilitate site wide events including site tour, customer visit, and executive seminars
Education
Bachelor of Material Engineering -
University Malaysia Perlis (UniMAP)
Perlis 2001.04 -
High School Diploma -
Chung Ling High School
Penang 2001.04 -
Skills
Continuous Quality Improvement
Documentation And Reporting
Root Cause Analysis
Microsoft Office
Team Leadership
Quality Risk Assessment
Critical Thinking
Team Collaboration
Languages
Chinese (Mandarin)
Proficient
C2
English
Proficient
C2
Malay
Advanced
C1
Timeline
Customer Experience & Quality Engineer
Keysight Technologies Malaysia Sdn. Bhd
2018.02 - Current
Bachelor of Material Engineering -
University Malaysia Perlis (UniMAP)
2001.04 -
High School Diploma -
Chung Ling High School
2001.04 -
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