Photography
Debbie Liezl Lim
Customer Service Executive
Kuala Lumpur,Wilayah Persekutuan
Summary
Dynamic Customer Service Executive with proven problem-solving abilities at Elken Sdn Bhd, enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in call center operations and adept at managing high volumes of inquiries, consistently delivering exceptional service and fostering brand loyalty. Committed to exceeding customer expectations.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent customer service with solid background in customer service operations. Successfully resolved customer issues and improved satisfaction levels through effective communication. Demonstrated excellent problem-solving and conflict resolution skills.
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
26
26
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Elken Sdn Bhd
Kuala Lumpur, Kuala Lumpur
06.2016 - Current
- An experienced and dedicated Customer Service Executive seeking to utilize proven customer service, problem-solving skills, and product knowledge to provide exceptional service to customers and exceed expectations. Excellent communication and interpersonal skills, Problem-solving and analytical mindset, self-motivated and proactive team player.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Associate
SNE Marketing Sdn Bhd
10.2014 - 06.2016
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Front Desk Executive
Ministry of Wax
04.2015 - 11.2015
- Assisted guests with reservation modifications, cancellations, and special requests.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Processed financial transactions accurately, balancing cash drawers daily and managing invoices.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Executive
University Bookstore (M) SDN BHD
08.2014 - 04.2015
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
Senior Customer Service
TopUpBar SDN BHD (MSC)
05.2014 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Operation Manager
Big Mouth Burger
12.2013 - 05.2014
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Executive
Hulala Sdn Bhd
04.2013 - 12.2013
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Office Administrative Assistant
Skin Sense Sdn Bhd
12.2011 - 12.2012
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Concierge
IGB Corporation Berhad
05.2011 - 12.2011
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
Boutique Sales Associate
Cats Whiskers
01.2011 - 05.2011
- Supported visual merchandising efforts by executing creative window displays that captured customer interest while showcasing current product lines effectively.
- Enhanced customer satisfaction with personalized attention, leading to a higher rate of return visits.
- Contributed to the store''s success by staying informed about fashion trends and industry developments.
- Participated in seasonal inventory audits, ensuring accuracy in stock levels for optimal sales opportunities.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Managed store inventory, ensuring accurate records and timely replenishment of stock.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Collaborated with team members to achieve monthly sales targets and enhance store performance.
- Assisted customers in finding suitable products, resulting in increased satisfaction and repeat business.
- Streamlined merchandise display for enhanced visual appeal and faster inventory turnover.
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Built strong client relationships through personalized styling advice and follow-up communications.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Organized shelves to remove slow moving items and add new merchandise.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Remained calm and composed in tense situations involving angry or upset customers.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Pet Consultant
The Pet Family
10.2008 - 01.2011
- Conducted research on new pet care trends or innovative solutions to provide informed recommendations to clients seeking advice on best practices.
- Increased client retention by establishing strong relationships with customers, ensuring exceptional service, and addressing concerns promptly.
- Streamlined store operations by effectively managing inventory, stocking shelves, and maintaining a clean and organized environment.
- Educated customers on proper pet care techniques, leading to healthier pets and happier owners.
- Maintained up-to-date knowledge of industry trends and best practices to provide informed guidance on pet care solutions.
- Assisted customers in navigating store layouts and locating desired products, creating a seamless shopping experience.
- Boosted sales through the development of promotional events targeting pet owners and enthusiasts.
- Coordinated partnerships with local animal shelters to host store adoption events promoting responsible pet ownership within the community.
- Monitored inventory levels diligently to ensure stock availability for popular items while minimizing waste due to expired goods.
- Conducted engaging product demonstrations that showcased the benefits of various items for pets, leading to increased customer interest and purchases.
- Assessed specific health issues or dietary restrictions of customers'' pets to recommend suitable products tailored towards improving overall wellbeing.
- Assisted clients in selecting appropriate food, toys, and accessories for their pets'' specific needs and preferences.
- Implemented new merchandising strategies to optimize product visibility, ultimately driving increased sales revenue.
- Supported successful product launches by setting up eye-catching displays and informing customers of key benefits and features.
- Enhanced customer satisfaction by providing personalized pet care recommendations based on individual needs and preferences.
- Managed financial transactions accurately while handling cash registers or credit card processing systems during busy shifts at the store front.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Monitored animals for behavioral problems and signs of health issues.
- Educated visitors and staff on proper animal care and handling.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Junior Sales Associate
Topshop Topman
09.2007 - 09.2008
- Played a pivotal role in achieving team goals by sharing best practices with colleagues and supporting their growth and success.
- Participated in regular training sessions to stay updated on product features, promotions, and sales techniques for optimal performance.
- Maintained a well-organized sales environment, enhancing customer experience and facilitating seamless transactions.
- Established trust with new customers through active listening skills and genuine empathy towards their needs.
- Contributed to team success by providing excellent customer service, ensuring repeat business from satisfied clients.
- Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
- Promoted brand loyalty among clients by providing exceptional service before, during, and after each sale.
- Implemented upselling strategies for complementary products, contributing to an increase in overall average transaction value.
- Facilitated smooth checkout experiences for customers by processing transactions efficiently and accurately.
- Leveraged strong communication skills to negotiate deals successfully while maintaining high levels of client satisfaction.
- Demonstrated adaptability during peak hours by multitasking effectively for prompt customer assistance without sacrificing quality of service.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Professional Pet Groomer
Lee Pet Supply
02.2002 - 03.2003
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Demonstrated expertise in handling various breeds, sizes, and temperaments of dogs and cats throughout the grooming process.
- Implemented effective time-management strategies, allowing for the completion of more appointments per day without sacrificing quality of service.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients and their pets.
- Maintained a safe working environment, minimizing the risk of injury to both pets and staff members.
- Collaborated with team members to ensure efficient workflow and consistent quality of service across all groomers.
- Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.
- Reduced customer complaints by consistently maintaining a clean and organized work environment.
- Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
- Solved challenging grooming issues with creative solutions, ensuring a positive outcome for both the pet and its owner.
- Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.
- Enhanced pet owner satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Continuously expanded knowledge of pet grooming techniques and industry trends through regular participation in workshops and seminars.
- Maintained thorough client records, tracking each pet''s grooming history and any specific concerns or requests.
- Result Fostered a welcoming atmosphere within the grooming facility by creating a comfortable waiting area for pets and their owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Educated visitors and staff on proper animal care and handling.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Professional Pet Groomer
Wow Wow & Meow Meow
01.2000 - 02.2002
- Mentored junior groomers as they developed their skills, providing guidance on best practices for specific breeds and situations.
- Offered additional services such as nail trimming, ear cleaning, and teeth brushing, contributing to the overall health of pets in our care.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Demonstrated expertise in handling various breeds, sizes, and temperaments of dogs and cats throughout the grooming process.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients and their pets.
- Maintained a safe working environment, minimizing the risk of injury to both pets and staff members.
- Collaborated with team members to ensure efficient workflow and consistent quality of service across all groomers.
- Reduced customer complaints by consistently maintaining a clean and organized work environment.
- Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
- Solved challenging grooming issues with creative solutions, ensuring a positive outcome for both the pet and its owner.
- Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.
- Enhanced pet owner satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Continuously expanded knowledge of pet grooming techniques and industry trends through regular participation in workshops and seminars.
- Result Fostered a welcoming atmosphere within the grooming facility by creating a comfortable waiting area for pets and their owners.
- Educated visitors and staff on proper animal care and handling.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
No Degree -
SMK Bandar Tun Razak
Kuala Lumpur, Malaysia 04.2001 -
Skills
- Relationship building
- Problem-solving abilities
- Excellent communication
- Customer service excellence
- Multitasking Abilities
- Adaptability
- Multitasking
- Professionalism
Reliability
- Complaint handling
- Customer engagement
Interests
Music
Sewing
Travelling
Timeline
Customer Service Executive
Elken Sdn Bhd
06.2016 - Current
Front Desk Executive
Ministry of Wax
04.2015 - 11.2015
Customer Service Associate
SNE Marketing Sdn Bhd
10.2014 - 06.2016
Customer Service Executive
University Bookstore (M) SDN BHD
08.2014 - 04.2015
Senior Customer Service
TopUpBar SDN BHD (MSC)
05.2014 - 08.2014
Operation Manager
Big Mouth Burger
12.2013 - 05.2014
Customer Service Executive
Hulala Sdn Bhd
04.2013 - 12.2013
Office Administrative Assistant
Skin Sense Sdn Bhd
12.2011 - 12.2012
Concierge
IGB Corporation Berhad
05.2011 - 12.2011
Boutique Sales Associate
Cats Whiskers
01.2011 - 05.2011
Pet Consultant
The Pet Family
10.2008 - 01.2011
Junior Sales Associate
Topshop Topman
09.2007 - 09.2008
Professional Pet Groomer
Lee Pet Supply
02.2002 - 03.2003
No Degree -
SMK Bandar Tun Razak
04.2001 -
Professional Pet Groomer
Wow Wow & Meow Meow
01.2000 - 02.2002
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