DAYANG SHARIFAH NUR NILAM BINTI JAFRA
Shah Alam
Summary
Dedicated professional excelling in customer engagement and problem resolution. Manages customer complaints with effective communication, ensuring satisfaction and timely solutions. Builds strong relationships through active listening and team collaboration.
Overview
2
2
Languages
2
2
years of professional experience
Work History
TASKA PELANGI PPNS
TEACHER'S ASSISTANT
KOTA KINABALU , SABAH
04.2024 - 07.2024
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Handled customer concerns and escalated major issues to supervisor.
- Maintained clean, safe working environments to eliminate accident risks.
- Assisted team by taking on various tasks to support overall objectives.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
TASKA LITTLE FRIENDS
TEACHER'S ASSISTANT
KOTA KINABALU , SABAH
03.2022 - 05.2022
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
- Actively listened to customers to fully understand requests and address concerns.
- Assumed additional responsibilities to enhance team collaboration and achieve objectives.
- Met schedule using excellent planning and coordination skills.
- Maintained clean, safe working environments, reducing accident risks and promoting health standards.
- Developed and shared communications for team meetings, facilitating effective information exchange.
Education
Diploma of Higher Education - MALAYSIAN SKILLS DIPLOMA (DKM)
ALMACREST GLOBAL SKILLS CENTRE
KOTA KINABALU SABAH 01-2025
Certificate of Higher Education - MALAYSIAN SKILLS CERTIFICATE (SKM)
ALMACREST GLOBAL SKILLS CENTRE
KOTA KINABALU SABAH 01-2023
Skills
- Safety compliance
- Health and safety awareness
- Issue resolution
- Problem-solving
- Effective communication
- Verbal communication
- Active listening
- Team collaboration
- Task collaboration
- Time management
- Calm under pressure
- Relationship building
- Willingness to learn
Languages
English
Advanced
C1
Malay
Proficient
C2
References
LECTURERS
MISS CASSANDRA ANAK BROWN
012-889 2460
Timeline
TASKA PELANGI PPNS
TEACHER'S ASSISTANT
04.2024 - 07.2024
TASKA LITTLE FRIENDS
TEACHER'S ASSISTANT
03.2022 - 05.2022
Diploma of Higher Education - MALAYSIAN SKILLS DIPLOMA (DKM)
ALMACREST GLOBAL SKILLS CENTRE
Certificate of Higher Education - MALAYSIAN SKILLS CERTIFICATE (SKM)
ALMACREST GLOBAL SKILLS CENTRE