Summary
Overview
Work History
Education
Skills
Timeline
Generic
DAYANG SUHANA BIN IDRIS

DAYANG SUHANA BIN IDRIS

SALE & SERVICES CONSULTANT COWAY
KUALA LUMPUR

Summary

Dynamic Sale & Services Consultant at Coway (Malaysia) Sdn Bhd, adept at client relationship building and delivering creative solutions. Achieved consistent target exceedance while mentoring teams and streamlining processes. Enhanced customer satisfaction through improved service protocols, showcasing strong communication and organizational skills to drive business success.


Overview

21
21
years of professional experience
2
2
Languages

Work History

Sale & Services Consultant Coway

Coway (Malaysia) Sdn Bhd
05.2017 - Current
  • Provided expert guidance on product offerings and services, enabling clients to make informed decisions based on their unique needs.
  • Mentored junior team members, sharing industry insights and best practices for improved performance.
  • Streamlined internal processes for faster service delivery, enhancing customer experience.
  • Consistently met or exceeded monthly targets for key performance indicators, demonstrating commitment to excellence in service delivery.
  • Analyzed data trends to monitor performance metrics and inform future process improvements.

Administrative & Financing Manager

Security Company
01.2005 - 06.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

High School Diploma -

University of Malaya
Kuala Lumpur, Malaysia
04.2001 -

Skills

Creative solutions

Client relationship building

Collaborative mindset

Sales support

Multitasking and organization

Excellent communication

Timeline

Sale & Services Consultant Coway

Coway (Malaysia) Sdn Bhd
05.2017 - Current

Administrative & Financing Manager

Security Company
01.2005 - 06.2014

High School Diploma -

University of Malaya
04.2001 -

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DAYANG SUHANA BIN IDRIS SALE & SERVICES CONSULTANT COWAY