Dayang Najirah Bt Juhari

Shift Manager

Kg. Kelatuan, Jalan Bukit Manggis, 89600 Papar, Sabah

Summary

Dynamic Restaurant Shift Manager at Food and Beverage Careers, skilled in enhancing customer satisfaction and staff motivation. Achieved operational excellence through effective complaint handling and cross-training, fostering teamwork and collaboration. Proficient in cash handling oversight and dedicated to maintaining high hygiene standards, ensuring a safe and productive work environment.

Overview

years of professional experience

Work History

Restaurant Shift Manager

Food and Beverage Careers

05.2017 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Improved safety procedures to create safe working conditions for workers.

Education

No Degree - CULINARY

Sincere Skill Academy

Lintas Jaya Uptownship, Jalan Kepayan Highway

04.2001 -

Skills

Cash handling oversight

Timeline