Dayang Najirah Bt Juhari
Shift Manager
Kg. Kelatuan, Jalan Bukit Manggis, 89600 Papar, Sabah
Summary
Dynamic Restaurant Shift Manager at Food and Beverage Careers, skilled in enhancing customer satisfaction and staff motivation. Achieved operational excellence through effective complaint handling and cross-training, fostering teamwork and collaboration. Proficient in cash handling oversight and dedicated to maintaining high hygiene standards, ensuring a safe and productive work environment.
Overview
8
8
years of professional experience
Work History
Restaurant Shift Manager
Food and Beverage Careers
05.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
No Degree - CULINARY
Sincere Skill Academy
Lintas Jaya Uptownship, Jalan Kepayan Highway 04.2001 -
Skills
Cash handling oversight
Complaint handling
Menu planning
Staff motivation
Waste reduction
Staff training
Hygiene standards
Teamwork
Teamwork and collaboration
Food preparation
Customer service
Food presentation
Hospitality management
Safe food handling
Operations management
Timeline
Restaurant Shift Manager
Food and Beverage Careers
05.2017 - Current
No Degree - CULINARY
Sincere Skill Academy
04.2001 -