DAYANG JUNAINAH AWANG MORSHAIDI
Shah Alam
Summary
Personable and customer-focused leader driven to consistently exceed customer expectations while upholding company standards and guidelines. Proven track record of fostering quick and successful problem resolution, resulting in improved customer satisfaction ratings. Ability to leverage current technologies to enhance communication between customers and the organization, ultimately leading to improved response time.
Overview
25
25
years of professional experience
Work History
CRM Instructor and Cabin Crew In-Charge
Flyfirefly Sdn Bhd
11.2007 - 11.2022
- Write lesson plans that align with CAAM requirements, report to the manager of training, provide professional reports and complete training administrative tasks, consistently striving to improve the level within the organization by self development, research and suggestions
- Assigned Flight duty as well as crew-in-charge for 15 consecutive 15 years, and managing a team of cabin crew.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Executive
MHE-Demag Logistic Malaysia Sdn Bhd
01.2007 - 11.2007
- Plans and direct activities of customer service teams to meet the needs of customers and support company operations
- Develop procedures and establish effective working standards as well as other admin duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Flight Stewardess
Malaysia Airlines Berhad
11.1997 - 12.2006
- Ensured safety and well-being of passengers by conducting thorough pre-flight safety demonstrations and equipment checks.
- Maintaining the cabin of the plane during flight, restocking supplies, and seeing to issues such as entertainment system malfunctions.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Implemented quick thinking under pressure to address unexpected challenges or changes in plans while maintaining high-quality service levels.
- Promoted brand loyalty among frequent flyers through attentive service delivery and genuine interaction during flights.
Education
Diploma Eksekutif Pengurusan ( Perniagaan ) - Business Management
Universiti Malaya
07.2024
Skills
- Organizational Skills, Coordination, Contributing, Attentiveness
- Training and mentoring
- Inter-department collaboration
- Training programs
- Problem Resolution
- Team Leadership
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Idea Development and Brainstorming
- Decision-Making
- Goal Setting
- Documentation And Reporting
- Training and Development
- Performance reviewing
Positionapplied
Operation Assistant
Grade
N11 ( Contract Of Service)
Countryofbirth
Sibu
Personal Information
- Place of Birth: Sarawak
- Date of Birth: 05/13/75
- Nationality: Malaysian
References
Captain Nik Azleen B Nik Hassan Shuahaimi, Head, Corporate Safety & Security Oversight, Flyfirefly Sdn. Bhd, Citta Mall, Lot R-01, 1, Jalan PJU 1a/48, Ara Damansara, Petaling Jaya, +60 19-753 1106
Timeline
CRM Instructor and Cabin Crew In-Charge
Flyfirefly Sdn Bhd
11.2007 - 11.2022
Customer Service Executive
MHE-Demag Logistic Malaysia Sdn Bhd
01.2007 - 11.2007
Flight Stewardess
Malaysia Airlines Berhad
11.1997 - 12.2006
Diploma Eksekutif Pengurusan ( Perniagaan ) - Business Management
Universiti Malaya
Similar Profiles
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
Aileen Sue Ping LeeAileen Sue Ping Lee
Regional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHDRegional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD
Tan Jeng BangTan Jeng Bang
Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)