David Joshua Albert
Team Leader
Kuala Lumpur
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Team Leader
Concentrix Sdn. Bhd.
Cyberjaya - Selangor
01.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Getting the productivity results ready to show our clients at WBR and QBR.
Team Leader
Canaan Communication & Technology
Midvalley- Selangor
03.2020 - 12.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Fixed identified issues to increase productivity and boost workflows.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Able to input, verify and confirm orders for processing.
- Being responsible for day-to-day management of the team and making sure that KPIs are met.
- Setting of targets within the team in order to meet the orders.
- To manage and support the backed processing team.
- To ascertain that all task are handled and managed with the internal Web based application through auditing and validating.
- Must be ale to follow up that all task are adhered to the required expectation.
- Provide coaching and guidance to the team.
- Provide recommendations to enhance processing.
Ensure high quality service at all times. - Preparing our productivity result in a slide and present them to the client during WBR & QBR.
- Assisted with recruiting, interviewing, and hiring new employees.
Backend Executive
Canaan Communication & Technology
Midvalley - Selangor
08.2019 - 02.2020
- To ascertain that all task are handled and managed with the internal Web based application through auditing and validating.
- Being responsible in making sure that KPIs are met.
- Reaching target within the team in order to meet the orders.
Customer Service Representative
Maxis Sdn. Bhd.
Sunway - Selangor
02.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Cross-trained and provided backup support for organizational leadership. - Responded proactively and positively to rapid change.
Customer Service Representative
Sudong Sdn. Bhd.
Klang - Selangor
03.2016 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Sijil Pelajaran Malaysia
SMK Maxwell
Kuala Lumpur, Malaysia 01.2011 - 12.2012
Skills
Technical Support
undefinedTimeline
Team Leader
Concentrix Sdn. Bhd.
01.2022 - Current
Team Leader
Canaan Communication & Technology
03.2020 - 12.2021
Backend Executive
Canaan Communication & Technology
08.2019 - 02.2020
Customer Service Representative
Maxis Sdn. Bhd.
02.2018 - 07.2019
Customer Service Representative
Sudong Sdn. Bhd.
03.2016 - 12.2017
Associate of Arts - Sijil Pelajaran Malaysia
SMK Maxwell
01.2011 - 12.2012
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