Dasaradaraj Kumarasamy
Johor Bahru, Johor,01
Summary
Dedicated Security professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
32
32
years of post-secondary education
1
1
Certification
Work History
Southern Area Safety Security Resilience Manager
Lotuss Malaysia Formerly Known As Tesco
05.2018 - 08.2023
- To Develop and implement a region stock loss plan to mitigate shrinkage and to achieve the business target. (10 stores)
- Coach Guide Store team on improving non-compliance with store operation routines, procedures, and processes.
- Survey and plan the installation of CCTV and alarm systems in new stores.
- Investigate and resolve external & internal thefts, frauds, and property damages.
- Provide training to new store colleagues and the store's general manager.
- Develop and implement region-specific safety plans with the Safety Team.
- To conduct Stock Take audits on 90,60 and 30 days to ensure stores are prepared for stock take.
- Auditing and assessing risk at stores and making recommendations based on the findings.
- Provided shrink and safety awareness training, coaching, and guidance to store colleagues
Head Of Security Department
Mydin Mohamed Holdings Berhad
07.2015 - 05.2018
- To develop training programs for all employees on lost prevention techniques to control shrinkage an theft in stores.
- Investigate and resolve external & internal thefts, frauds, and property damages.
- To Control the department personnel schedule for all shifts and activities to reduce the expense of overtime.
- Respond to all calls of urgent situation in the store.
- Examine, update, and implement thorough security and safety protocols to safeguard firm resources and employees from both internal and external threats.
- Coach and train both in house and outsource security team, to detect ,apprehend both internal and external theft offender.
- Conduct operational audits to find non-compliance and collaborate with the store general to make improvements.
- Prepare weekly and monthly report.
- Managed hiring ,selection ,coaching and training for new store opening.
- Conduct new stores site survey for the installation of Security System (CCTV , EAS etc.)
Chief Security Officer
APRO
05.2007 - 10.2014
- Create and manage incident response strategies to ensure prompt and effective responses to security breaches.
- Oversee the implementation of physical security measures such as access controls, CCTV cameras, and security staff.
- Designing and executing security policies, processes, and protocols in accordance with client requirements to reduce risks and maintain a safe environment.
- Perform frequent security audits and risk assessments to discover vulnerabilities and ensure compliance with applicable legislation.
- Manage records, paperwork, and reporting to show compliance and assist audits.
Call Center Executive
Citigroup & Outsourcing
03.2006 - 01.2008
- Take customers calls and give accurate, satisfying responses to their questions and concerns pertaining products .
- Call clients and customers to notify them about the company's new goods, services, and policies.
- Guide callers through issues, exploring the company's website, or using the products or services.
- Review customer or client accounts and provide updates on the balance , transaction , abnormalities and other account things.
- Work with other contact centre specialists to enhance customer service.
Area Service Coordinator
MacLean Services Sdn Bhd
11.2003 - 01.2006
- To recruit, oversee, and manage a team of professional service personnel, offering direction and nurturing leadership among subordinates while keeping them engage.
- Plan and preparing a daily and monthly calendar, priorities critical sections of the property.
- To ensure that attendance is accurately registered at all project sites, and to reschedule or re-deploy service crews to replace absences or as necessary.
- Prepare a contingency plan to guarantee that there is no scarcity of service crew, particularly during the holiday season, and create an annual and off-day planner for all Supervisors or Leading Crew.
- To guarantee that all site job tasks are accomplished in accordance with the timetable, including a cleaning checklist and work done recognition.
- To support the HR Department in building up new hostels for foreign workers and performing hostel inspections, ensuring that hostel utilities bills are submitted for payment, and handling foreign worker welfare, such as resolving issues with immigration/police, Fomema check-ups, arranging for new arrival and advance employee.
- To liaise with the client to guarantee their satisfaction with the service we provide, examine comments on cleaning services and equipment, and take remedial action.
- Carry out performance reviews and appraisals on service crew.
Auxiliary Police Constable
Cisco Auxiliary Police
02.1994 - 02.1998
- Provide armed security response at important installation areas, such as checkpoints, banks, airports, and government buildings.
- Protecting high-value assets and persons.
- Enforcing security at several private and big events.
- Conducting security screening and inspections .
Education
MBA - Business Management
University Pahang Malaysia
Kuala Lumpur, Malaysia 02.2023 - Current
High School Diploma -
University Selangor
Kuala Selangor, Selangor, Malaysia 01.1998 - 12.2024
SPM
Sekolah Menegah Dato Pengawa Timur
Johor Bahru, 12.1989 - 12.1993
Skills
Excellent Communication
undefinedAccomplishments
- Achieved Outstanding Performance for Best Store Operations Support.
- Achieved stock loss,supporting stores ans initiate thinking on improving stock loss for southern Region.
- Successfully open and support new stores and Next Generation Project .
Certification
Train The Trainer
Additional Information
Skills:
- Customer Service
- Resilience
- First Aid
- Monitoring skills and attention to detail
- Personal Responsibility and Integrity
Timeline
Train The Trainer
07-2024
MBA - Business Management
University Pahang Malaysia
02.2023 - Current
Southern Area Safety Security Resilience Manager
Lotuss Malaysia Formerly Known As Tesco
05.2018 - 08.2023
Head Of Security Department
Mydin Mohamed Holdings Berhad
07.2015 - 05.2018
Chief Security Officer
APRO
05.2007 - 10.2014
Call Center Executive
Citigroup & Outsourcing
03.2006 - 01.2008
Area Service Coordinator
MacLean Services Sdn Bhd
11.2003 - 01.2006
High School Diploma -
University Selangor
01.1998 - 12.2024
Auxiliary Police Constable
Cisco Auxiliary Police
02.1994 - 02.1998
SPM
Sekolah Menegah Dato Pengawa Timur
12.1989 - 12.1993
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