Daryn Gan Mei Shan
Melaka
Summary
Dynamic customer service professional with extensive experience at Sime Darby Auto Bavaria, excelling in enhancing customer satisfaction and driving sales. Proficient in Mandarin and English, I leverage strong organizational skills and effective communication to deliver positive customer engagement and foster team collaboration. Committed to continuous improvement and learning.
Overview
9
9
years of professional experience
Work History
Front Desk Officer
Sime Darby Auto Bavaria
Penang
2024.06 - Current
- Greeted customers and visitors with professionalism and courtesy.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled appointments and coordinated service bookings for clients.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to improve front desk operations.
- Processed payments from customers using cash registers and credit card machines.
Customer Experience Officer
Sime Darby Auto Bavaria
Penang
2023.12 - 2024.06
- Collaborated with team members to enhance overall customer satisfaction strategies.
- Monitored customer feedback to identify areas for service improvement.
- Advised management on best practices related to providing excellent customer service.
- Handled customer inquiries through various communication channels promptly.
Internship
BECHARMED PTE LTD
Singapore
2022.01 - 2022.04
- Upload product listings, updating product details, assists with order processing, shipping and tracking of items
- Contribute to social media content creation and digital marketing
- Conducted market research to identify trends and consumer preferences for product development.
- Supported event planning and coordination for promotional activities and brand awareness events.
- Collaborated with team members on marketing strategies to enhance customer engagement.
Sales Associate
AW LAB
Singapore
2019.01 - 2020.01
- Engaged with customers enthusiastically to drive sales
- Maintained up-to-date product knowledge by participating in product and vendor training
- Ensured a clean work area while processing item stock and completing mark downs.
- Extensive knowledge of fashion and footwear
Retail Assistant
BE CHARMED BOUTIQUE
Melaka
2018.01 - 2019.01
- Processed cash and credit payments as a cashier
- Performed all functions regarding receiving stock and housekeeping-related task
- Maintained an orderly appearance throughout the sales floor
Customer Service
REDONE SERVICE CENTRE, THE RED MOBILE
Melaka
2017.01 - 2018.01
- Operated cash register and managed financial transactions
- Increased store sales by promoting enthusiastically to customer
- Introduced promotions and opportunities to customers
- Achieved established goals
Education
Bachelor of Business (Honors) - Engineering Entrepreneurship
UNIVERSITI MALAYSIA PERLIS (UNIMAP)
Perlis 2023-11
Sijil Pendidikan Tinggi Malaysia (STPM) - Biology
SMK GAJAH BERANG
Melaka01.2019
Skills
- Excellent command in Mandarin
- Excellent command in English
- Excellent command in Bahasa Malaysia
- Able to work independently
- Microsoft Office
- Excel
- Easy to adapt to any environment
- Willing to learn new skills
- Great organizational skills
- Customer feedback analysis
- Team collaboration
- Effective communication
- Highly Organized
- Collaborative
- Extreme Accountability
- Deliver Positive Customer Engagement
- Customer service
Accomplishments
- Dean's List, UNIMAP, 2020-2023
- Malaysian University English Test, 5
- Prefectorial Board, Assistant Squad Leader, 2014-2016
- Prefectorial Board, Squad Leader, 2016-2017
- Dance Squad Co Leader, 2020-2023
Personal Information
- Age: 25
- Citizenship: Malaysian
- Gender: Female
Timeline
Front Desk Officer
Sime Darby Auto Bavaria
2024.06 - Current
Customer Experience Officer
Sime Darby Auto Bavaria
2023.12 - 2024.06
Internship
BECHARMED PTE LTD
2022.01 - 2022.04
Sales Associate
AW LAB
2019.01 - 2020.01
Retail Assistant
BE CHARMED BOUTIQUE
2018.01 - 2019.01
Customer Service
REDONE SERVICE CENTRE, THE RED MOBILE
2017.01 - 2018.01
Bachelor of Business (Honors) - Engineering Entrepreneurship
UNIVERSITI MALAYSIA PERLIS (UNIMAP)
Sijil Pendidikan Tinggi Malaysia (STPM) - Biology
SMK GAJAH BERANG