Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Daryn Gan Mei Shan

Daryn Gan Mei Shan

Melaka

Summary

Dynamic customer service professional with extensive experience at Sime Darby Auto Bavaria, excelling in enhancing customer satisfaction and driving sales. Proficient in Mandarin and English, I leverage strong organizational skills and effective communication to deliver positive customer engagement and foster team collaboration. Committed to continuous improvement and learning.

Overview

9
9
years of professional experience

Work History

Front Desk Officer

Sime Darby Auto Bavaria
Penang
06.2024 - Current
  • Greeted customers and visitors with professionalism and courtesy.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled appointments and coordinated service bookings for clients.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Collaborated with team members to improve front desk operations.
  • Processed payments from customers using cash registers and credit card machines.

Customer Experience Officer

Sime Darby Auto Bavaria
Penang
12.2023 - 06.2024
  • Collaborated with team members to enhance overall customer satisfaction strategies.
  • Monitored customer feedback to identify areas for service improvement.
  • Advised management on best practices related to providing excellent customer service.
  • Handled customer inquiries through various communication channels promptly.

Internship

BECHARMED PTE LTD
Singapore
01.2022 - 04.2022
  • Upload product listings, updating product details, assists with order processing, shipping and tracking of items
  • Contribute to social media content creation and digital marketing
  • Conducted market research to identify trends and consumer preferences for product development.
  • Supported event planning and coordination for promotional activities and brand awareness events.
  • Collaborated with team members on marketing strategies to enhance customer engagement.

Sales Associate

AW LAB
Singapore
01.2019 - 01.2020
  • Engaged with customers enthusiastically to drive sales
  • Maintained up-to-date product knowledge by participating in product and vendor training
  • Ensured a clean work area while processing item stock and completing mark downs.
  • Extensive knowledge of fashion and footwear

Retail Assistant

BE CHARMED BOUTIQUE
Melaka
01.2018 - 01.2019
  • Processed cash and credit payments as a cashier
  • Performed all functions regarding receiving stock and housekeeping-related task
  • Maintained an orderly appearance throughout the sales floor

Customer Service

REDONE SERVICE CENTRE, THE RED MOBILE
Melaka
01.2017 - 01.2018
  • Operated cash register and managed financial transactions
  • Increased store sales by promoting enthusiastically to customer
  • Introduced promotions and opportunities to customers
  • Achieved established goals

Education

Bachelor of Business (Honors) - Engineering Entrepreneurship

UNIVERSITI MALAYSIA PERLIS (UNIMAP)
Perlis
11-2023

Sijil Pendidikan Tinggi Malaysia (STPM) - Biology

SMK GAJAH BERANG
Melaka
01.2019

Skills

  • Excellent command in Mandarin
  • Excellent command in English
  • Excellent command in Bahasa Malaysia
  • Able to work independently
  • Microsoft Office
  • Excel
  • Easy to adapt to any environment
  • Willing to learn new skills
  • Great organizational skills
  • Customer feedback analysis
  • Team collaboration
  • Effective communication
  • Highly Organized
  • Collaborative
  • Extreme Accountability
  • Deliver Positive Customer Engagement
  • Customer service

Accomplishments

  • Dean's List, UNIMAP, 2020-2023
  • Malaysian University English Test, 5
  • Prefectorial Board, Assistant Squad Leader, 2014-2016
  • Prefectorial Board, Squad Leader, 2016-2017
  • Dance Squad Co Leader, 2020-2023

Personal Information

  • Age: 25
  • Citizenship: Malaysian
  • Gender: Female

Timeline

Front Desk Officer

Sime Darby Auto Bavaria
06.2024 - Current

Customer Experience Officer

Sime Darby Auto Bavaria
12.2023 - 06.2024

Internship

BECHARMED PTE LTD
01.2022 - 04.2022

Sales Associate

AW LAB
01.2019 - 01.2020

Retail Assistant

BE CHARMED BOUTIQUE
01.2018 - 01.2019

Customer Service

REDONE SERVICE CENTRE, THE RED MOBILE
01.2017 - 01.2018

Bachelor of Business (Honors) - Engineering Entrepreneurship

UNIVERSITI MALAYSIA PERLIS (UNIMAP)

Sijil Pendidikan Tinggi Malaysia (STPM) - Biology

SMK GAJAH BERANG

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Daryn Gan Mei Shan