DARWIN LUBAY
Food & Beverage Manager
C/o Pangkor Laut Resort, Perak
Summary
Dynamic Food and Beverage Manager with a proven track record at Pangkor Laut Resort. Expert in inventory management and staff training, I excel in elevating customer satisfaction and operational excellence. Achieved significant improvements in service quality and efficiency, demonstrating strong leadership and a detail-oriented approach. Implementing incentives program increasing 10% revenue.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Food and Beverage Manager
Pangkor Laut Resort
5 2022 - Current
- Managing food and beverage operations within budget and to the highest standards
- Preserve excellent levels of internal and external customer's service
- Design exceptional menus, purchase goods and continuously makes necessary improvements
- Establish targets, KPI's, schedules, policies and procedures
- Lead F&B team by attracting, recruiting, training and appraising talented personnel.
Assistant Food and Beverage Service Manager
Pangkor Laut Resort
07.2018 - 05.2022
- A problem solver that creates a positive environment for the staff to perform efficiently and for customers to have a great time in a wonderful dining experience
- Take responsibility for the business performance of the restaurant
- Responsible for carrying out various duties to ensure that customers received excellent service by providing the best food and drinks
- Manage F&B store operation to ensure excellent service in an economic and profitable manner
- Coordinate with audit and business teams to ensure compliance with established procedures.
Restaurant Manager
Pangkor Laut Resort
08.2017 - 06.2018
- Achieves restaurant operational objective by contributing information and recommendation to strategic plans and reviews
- Take responsibility for the business performance of the restaurant
- Organize marketing activities, such as promotional events and discount schemes
- Create and execute plans for departmental sales, profit, and staff development
- Maintaining equipment adhering to health and safety precautions, ensuring the kitchen and dining area are clean according to certain standards.
Assistant Restaurant Manager
Pangkor Laut Resort
02.2016 - 07.2017
- Assisting Manager in organizing, planning, and implementing strategy
- Analyze customers' behavior and adjust product positioning
- Ensuring objectives are met by employees adhering to the company's policies and guidelines
- Supervise and motivate staff to perform their best.
Food and Beverage Restaurant Captain
Pangkor Laut Resort
07.2014 - 01.2016
- Always greet and welcome guests promptly in a warm and friendly manner
- Ensure guests are serviced within a specified time
- Always thank and give a fond farewell to guests conveying anticipation for their next visit
- Has good knowledge of the menu and presentation service standard.
Waiter / Bartender
Pangkor Laut Resort
04.2012 - 06.2014
- Communicate with customers to resolve complaints or ensure satisfaction
- Provide customers with general information or assistance
- Serve food and beverage to patrons and prepare or serve specialty dishes at the tables as required
- Describe and recommend wines/foods to customers.
Education
2 Years Diploma - Hotel And Restaurant Management
Manuel S. Enverga University
Candelaria, Quezon, Philippines 04.2001 -
Skills
Inventory Management
Staff Training and Employees relations
Customers Satisfaction
Details-oriented
Strong Leader
Teamwork and Collaboration
Adaptability and Flexibility
Delegating Assignments and Tasks
Accomplishments
- YTL Hotels Excellence Service award 2017
- Manager of the Quarter 2016
- YTL Hotels Excellence Service award 2016
- 5 Star Manager of the Year Nominee 2016
- YTL Hotels Excellence Service award 2015
- 5 Star nominee of 3rd Quarter year 2012
- Recognition of Excellence Service - SLH
Eventsfunctions
- Opera in Paradise (International Event participated by Michael Austin, Andrea Griminelli and Belle Voci) - an annual event.
- Michelle Yeoh Wedding (Oscar Awardee)
- Malaysia's Queen and Entourage
- King Charles Private Dinner at Fisherman's Cove
- Ambassadors / Ambassadress gathering.
- Malaysia's States Ruler (Tunku / Tuanku) Retreat
Interdepartmentsidedutiestask
- Assisting Front Office team in Welcoming and Fond Farewell guest.
- Supporting Estates operation.
- Performing Duty Manager task
- Assisting Accounts Department into receiving goods.
Traininganddevelopment
- Train the Trainer
- Team Leadership Skills
- Customer Service Satisfaction
- Anger Management
- Infrasys
- Micros System (Simphony) Champion
Certification
YTL Hotels Recognition Service Awardee (Most mentioned in Trip Adisor and Medallia Survey)
Timeline
Assistant Food and Beverage Service Manager
Pangkor Laut Resort
07.2018 - 05.2022
Restaurant Manager
Pangkor Laut Resort
08.2017 - 06.2018
Assistant Restaurant Manager
Pangkor Laut Resort
02.2016 - 07.2017
Food and Beverage Restaurant Captain
Pangkor Laut Resort
07.2014 - 01.2016
Waiter / Bartender
Pangkor Laut Resort
04.2012 - 06.2014
2 Years Diploma - Hotel And Restaurant Management
Manuel S. Enverga University
04.2001 -
Food and Beverage Manager
Pangkor Laut Resort
5 2022 - Current
Similar Profiles
Hanusuriya KaniHanusuriya Kani
AUDITOR(ACCOUNT PAYABLES) at Doubletree Hilton by damai laut resortAUDITOR(ACCOUNT PAYABLES) at Doubletree Hilton by damai laut resort
Ir. Ts. MOHAMAD AZLAN ABD AZIZIr. Ts. MOHAMAD AZLAN ABD AZIZ
Director of Campus Operations at Akademi Laut Malaysia (ALAM)Director of Campus Operations at Akademi Laut Malaysia (ALAM)
Vikneswari SubramaniamVikneswari Subramaniam
Part-Time Barista & Waitress at Laut Mont KiaraPart-Time Barista & Waitress at Laut Mont Kiara