DARWIN LUBAY
Food & Beverage Manager
C/o Pangkor Laut Resort, Perak
Summary
Dynamic Food and Beverage Manager with a proven track record at Pangkor Laut Resort. Expert in inventory management and staff training, I excel in elevating customer satisfaction and operational excellence. Achieved significant improvements in service quality and efficiency, demonstrating strong leadership and a detail-oriented approach. Implementing incentives program increasing 10% revenue.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Food and Beverage Manager
Pangkor Laut Resort
5 2022 - Current
- Managing food and beverage operations within budget and to the highest standards
- Preserve excellent levels of internal and external customer's service
- Design exceptional menus, purchase goods and continuously makes necessary improvements
- Establish targets, KPI's, schedules, policies and procedures
- Lead F&B team by attracting, recruiting, training and appraising talented personnel.
Assistant Food and Beverage Service Manager
Pangkor Laut Resort
07.2018 - 05.2022
- A problem solver that creates a positive environment for the staff to perform efficiently and for customers to have a great time in a wonderful dining experience
- Take responsibility for the business performance of the restaurant
- Responsible for carrying out various duties to ensure that customers received excellent service by providing the best food and drinks
- Manage F&B store operation to ensure excellent service in an economic and profitable manner
- Coordinate with audit and business teams to ensure compliance with established procedures.
Restaurant Manager
Pangkor Laut Resort
08.2017 - 06.2018
- Achieves restaurant operational objective by contributing information and recommendation to strategic plans and reviews
- Take responsibility for the business performance of the restaurant
- Organize marketing activities, such as promotional events and discount schemes
- Create and execute plans for departmental sales, profit, and staff development
- Maintaining equipment adhering to health and safety precautions, ensuring the kitchen and dining area are clean according to certain standards.
Assistant Restaurant Manager
Pangkor Laut Resort
02.2016 - 07.2017
- Assisting Manager in organizing, planning, and implementing strategy
- Analyze customers' behavior and adjust product positioning
- Ensuring objectives are met by employees adhering to the company's policies and guidelines
- Supervise and motivate staff to perform their best.
Food and Beverage Restaurant Captain
Pangkor Laut Resort
07.2014 - 01.2016
- Always greet and welcome guests promptly in a warm and friendly manner
- Ensure guests are serviced within a specified time
- Always thank and give a fond farewell to guests conveying anticipation for their next visit
- Has good knowledge of the menu and presentation service standard.
Waiter / Bartender
Pangkor Laut Resort
04.2012 - 06.2014
- Communicate with customers to resolve complaints or ensure satisfaction
- Provide customers with general information or assistance
- Serve food and beverage to patrons and prepare or serve specialty dishes at the tables as required
- Describe and recommend wines/foods to customers.
Education
2 Years Diploma - Hotel And Restaurant Management
Manuel S. Enverga University
Candelaria, Quezon, Philippines 04.2001 -
Skills
Inventory Management
Staff Training and Employees relations
Customers Satisfaction
Details-oriented
Strong Leader
Teamwork and Collaboration
Adaptability and Flexibility
Delegating Assignments and Tasks
Accomplishments
- YTL Hotels Excellence Service award 2017
- Manager of the Quarter 2016
- YTL Hotels Excellence Service award 2016
- 5 Star Manager of the Year Nominee 2016
- YTL Hotels Excellence Service award 2015
- 5 Star nominee of 3rd Quarter year 2012
- Recognition of Excellence Service - SLH
Eventsfunctions
- Opera in Paradise (International Event participated by Michael Austin, Andrea Griminelli and Belle Voci) - an annual event.
- Michelle Yeoh Wedding (Oscar Awardee)
- Malaysia's Queen and Entourage
- King Charles Private Dinner at Fisherman's Cove
- Ambassadors / Ambassadress gathering.
- Malaysia's States Ruler (Tunku / Tuanku) Retreat
Interdepartmentsidedutiestask
- Assisting Front Office team in Welcoming and Fond Farewell guest.
- Supporting Estates operation.
- Performing Duty Manager task
- Assisting Accounts Department into receiving goods.
Traininganddevelopment
- Train the Trainer
- Team Leadership Skills
- Customer Service Satisfaction
- Anger Management
- Infrasys
- Micros System (Simphony) Champion
Certification
YTL Hotels Recognition Service Awardee (Most mentioned in Trip Adisor and Medallia Survey)
Timeline
Assistant Food and Beverage Service Manager
Pangkor Laut Resort
07.2018 - 05.2022
Restaurant Manager
Pangkor Laut Resort
08.2017 - 06.2018
Assistant Restaurant Manager
Pangkor Laut Resort
02.2016 - 07.2017
Food and Beverage Restaurant Captain
Pangkor Laut Resort
07.2014 - 01.2016
Waiter / Bartender
Pangkor Laut Resort
04.2012 - 06.2014
2 Years Diploma - Hotel And Restaurant Management
Manuel S. Enverga University
04.2001 -
Food and Beverage Manager
Pangkor Laut Resort
5 2022 - Current
YTL Hotels Recognition Service Awardee (Most mentioned in Trip Adisor and Medallia Survey)
Recognition of Excellence Service - SLH
Manager of the Quarter 2016 - Pangkor Laut Resort
5 Star Manager of the Year 2016 Nominee - Pangkor Laut Resort
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