Dynamic Food and Beverage Manager with a proven track record at Pangkor Laut Resort. Expert in inventory management and staff training, I excel in elevating customer satisfaction and operational excellence. Achieved significant improvements in service quality and efficiency, demonstrating strong leadership and a detail-oriented approach. Implementing incentives program increasing 10% revenue.
Inventory Management
Staff Training and Employees relations
Customers Satisfaction
Details-oriented
Strong Leader
Teamwork and Collaboration
Adaptability and Flexibility
Delegating Assignments and Tasks
YTL Hotels Recognition Service Awardee (Most mentioned in Trip Adisor and Medallia Survey)