DARVINRAN RAJGNDRAN
Telesales Executive
No. 30 Jalan KE 5/3 Coral Kota Emerald 48000 Rawang, Selangor
Summary
High-achieving Telesales Executive with more than 10 years of business-to-business cold calling, networking and closing experience. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work History
TELESALES EXECUTIVE
TDCX
9 2022 - Current
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Increased average call duration by refining scripts for better engagement with potential customers.
SAVEDESK EXECUTIVE
MAXIS BRANDT INTERNATIONAL
10.2021 - 08.2022
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
- Developed strong relationships with clients for increased customer retention and repeat business.
SALES EXECUTIVE
STANDARD CHARTERED BANK PRICE SOLUTION
02.2020 - 10.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
CUSTOMER SERVICE
SUDONG SDN BHD
06.2018 - 02.2020
- To exceed customer expectation in terms of customer service and accurate information.
- Monitored and reported technical issues to deliver quality customer service.
- Developed customer service scorecards to measure customer service performance.
TELEMARKETING EXECUTIVE
TELECONTINENT SDN BHD
10.2016 - 06.2018
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Analyzed call data to identify patterns and areas for improvement in both individual and team performance metrics.
- Increased customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
CUSTOMER SERVICE
CTOS DATA SYSTEMS SDN BHD
07.2016 - 09.2016
- .Developed lasting relationships with clients through exceptional customer service skills.
- Increased customer service ratings significantly through personable service.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
TELEMARKETING EXECUTIVE
KANNAL SOLUTIONS SDN BHD
07.2015 - 06.2016
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Analyzed call data to identify patterns and areas for improvement in both individual and team performance metrics.
TELEMARKETING EXECUTIVE
DIRECT ASTRO
05.2015 - 06.2015
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Increased customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
TELEMARKETING EXECUTIVE
LINK EDGE ASIA SDN BHD
02.2013 - 04.2015
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
TELEMARKETING EXECUTIVE
SRG ASIA PACIFIC SDN BHD
02.2012 - 01.2013
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Established rapport with potential clients, leading to long-term business relationships.
- Developed innovative scripts that effectively communicated product benefits and features, resulting in higher conversion rates.
SALES ASSISTANT
99 SPEED MART [m] SDN BHD
02.2011 - 02.2012
- Doing store check with all the items remain in the store by giving based of company
- Check inventory records for accuracy
- Compile reports on various aspects of changes in production or inventory
- Keep records of items shipped, received, or transferred to another location.
Education
Executive Diploma of Business Management -
Olympia College Kuala Lumpur
01.2014 - 01.2016
Certificate in Hairdressing Level 1 &2 -
Akademik Antarabangsa Clipso, Seri Kembangan South City Plaza, Selangor
01.2009 - 01.2010
SMK Taman Desa Country Homes -
Rawang, Selangor
01.2003 - 12.2007
Sekolah Kebangsaan Taman Desa Bandar Country Homes -
Rawang, Selangor
01.1997 - 12.2002
Skills
Proficient computer skills : Microsoft Office (Word, Excel, PowerPoint)
Languages spoken : Bahasa Malaysia, English and Tamil
Languages written : Bahasa Malaysia, English and Tamil
Self Motivation
Multitasking Abilities
Time management abilities
Customer Service
Time Management
Interpersonal Skills
Teamwork and Collaboration
Personal Particulars
Sex : Male
Age : 34
I/C No : 900320-14-6097
Race : Indian
Race : Indian : Malaysian
Religion : Hindu
Marital Status : Married
Place of Birth : Kuala Lumpur
Current and Expected Salary
Current Salary : RM3600
Expected Salary : RM4000
Possessowntransport
True
Availability
One month notice
Tel
016-2787036
References
- Mr. David,
Team Leader,
TDCX,
Level 7, Menara TH 1 Sentral, Jalan Sentral 5, Kuala Lumpur, 50470 Kuala Lumpur.
Tel: 017-6226305
- Mdm Samantha,
Team Leader,
Standard Chartered Bank Price Solutions,
1st Floor Lobby 2, Crystal Plaza, Jalan 51A/223,
46100 Petaling Jaya, Selangor.
Tel: 016-6651257
- Mr. Ben,
Team leader,
Operation Manager,
Level 08-01, Centro Building,
No. 8, Jalan Batu Tiga Lama, Klang 41300 Selangor Malaysia.
Tel: 60126825366
- Mr. Ivan,
Assistant Manager,
Kannal Solutions Sdn Bhd
719, Block A, Lobby B Kelana Centre Point, Jalan SS7/19, 47301,
Petaling Jaya, Selangor, Malaysia.
Tel : 013-5350683
Timeline
SAVEDESK EXECUTIVE
MAXIS BRANDT INTERNATIONAL
10.2021 - 08.2022
SALES EXECUTIVE
STANDARD CHARTERED BANK PRICE SOLUTION
02.2020 - 10.2021
CUSTOMER SERVICE
SUDONG SDN BHD
06.2018 - 02.2020
TELEMARKETING EXECUTIVE
TELECONTINENT SDN BHD
10.2016 - 06.2018
CUSTOMER SERVICE
CTOS DATA SYSTEMS SDN BHD
07.2016 - 09.2016
TELEMARKETING EXECUTIVE
KANNAL SOLUTIONS SDN BHD
07.2015 - 06.2016
TELEMARKETING EXECUTIVE
DIRECT ASTRO
05.2015 - 06.2015
Executive Diploma of Business Management -
Olympia College Kuala Lumpur
01.2014 - 01.2016
TELEMARKETING EXECUTIVE
LINK EDGE ASIA SDN BHD
02.2013 - 04.2015
TELEMARKETING EXECUTIVE
SRG ASIA PACIFIC SDN BHD
02.2012 - 01.2013
SALES ASSISTANT
99 SPEED MART [m] SDN BHD
02.2011 - 02.2012
Certificate in Hairdressing Level 1 &2 -
Akademik Antarabangsa Clipso, Seri Kembangan South City Plaza, Selangor
01.2009 - 01.2010
SMK Taman Desa Country Homes -
Rawang, Selangor
01.2003 - 12.2007
Sekolah Kebangsaan Taman Desa Bandar Country Homes -
Rawang, Selangor
01.1997 - 12.2002
TELESALES EXECUTIVE
TDCX
9 2022 - Current
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