Muhammad Firdhaus Ab Malek

• Collected data, input records, and protected electronic files.
• Scheduled appointments and meetings, organized materials and prepared rooms.
• Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
• Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
• Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
• Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
• Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
• Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
• Maintained protocol throughout routine work days and special events.
• Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
• Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
• Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
• Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.

• Improved customer satisfaction by implementing streamlined processes and enhancing communication within the service unit.
• Developed and implemented training programs for new hires, ensuring consistent quality of service across the team.
• Streamlined internal communication channels within the service unit by adopting innovative technologies that improved collaboration between team members.
• Contributed significantly towards company growth by driving high-performance standards throughout my entire tenure as Service Unit Manager.
• Managed vendor relationships effectively by negotiating contracts and maintaining open communication lines between our service unit and partner organizations.
• Assessed client needs accurately by conducting thorough consultations before initiating any engagements or commitments on behalf of the company.
• Coordinated cross-functional projects for continuous improvement in service delivery, ultimately leading to higher customer satisfaction rates.
• Evaluated employee performance regularly, identifying areas for growth, and providing constructive feedback on strengths and weaknesses.
• Implemented cost-saving measures through careful budget management, streamlining operations without sacrificing service levels.
• Managed scheduling and resource allocation, optimizing staff efficiency and reducing overtime costs.
• Reduced employee turnover by fostering a positive work environment and providing opportunities for professional development.
• Ensured compliance with industry regulations and best practices within our service delivery systems, reducing the risk of costly fines or reputational damage.
• Oversaw the resolution of escalated customer issues, ensuring timely responses and satisfactory outcomes for all parties involved.
• Analyzed performance metrics to identify trends and implement targeted strategies to improve overall service quality.

• Boosted sales performance by implementing effective team training and coaching strategies.
• Mentored junior team members to develop their skills and advance their careers with the company.
• Managed a high-performing sales team, consistently achieving and surpassing set targets.
• Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
• Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.

1. works with clients who have complaints, orders, or require information about products/services purchased from the organization

2. provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process