DARSSENI NARAYANSAMY
General Office Work
KUALA LUMPUR,WILAYAH PERSEKUTUAN PUTRAJAYA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Travel Advisor
SRI KASI TRAVEL AND TOURS SDN BHD
KUALA LUMPUR, WILAYAH PERSEKUTUAN
03.2019 - 10.2020
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Typist
SYARIKAT P.GANESH
KUALA LUMPUR, WILAYAH PERSEKUTUAN
11.2018 - 02.2019
- Organized and prioritized various clerical duties including proofreading, spell checking, document filing and data entry.
- Fulfilled receptionist duties to include answering phone calls, responding to emails and delivering messages to staff members.
Sales Assistant
LIBPAM
KUALA LUMPUR, WILAYAH PERSEKUTUAN
05.2018 - 06.2018
- Assisted customers with prompt and polite support in-person.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained records related to sales, returns and inventory availability.
- Provided pricing information to customers regarding specific products.
- Help customers choose between the company's array of goods and services, process payments and maintain a high level of customer service
Admin Clerk
RAJ MANAGEMENT SERVICES SDN.BHD
KUALA LUMPUR, WILAYAH PERSEKUTUAN
01.2018 - 03.2018
- Prepare multi page documents utilizing headers, footers, page numbering, font attributes(bold, Italic, underline) centering and indenting commands.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Create, edit, save and print a slide presentation using Power Point.
- Initiate a file search on a data file.
- Edit and rewrite correspondence to produce documents of mail able quality.
Sales Assistant
PUSAT TELEKOMUNIKASI THAANIYA SDN BHD
KUALA LUMPUR, WILAYAH PERSEKUTUAN
12.2014 - 01.2018
- Maintained records related to sales, returns and inventory availability.
- Referred customers to various services by evaluating needs and providing recommendations.
- Functioned as backup in areas of sales, support, and services.
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
Education
No Degree - Diploma in E-Business Technology
YPC INTERNATIONAL COLLEGE
7, Jalan Jejaka, Maluri, 55100 Kuala Lumpur 08.2015 - 07.2018
High School Diploma -
SMK CONVENT SENTUL
SENTUL KUALA LUMPUR 01.2010 - 12.2014
Skills
Hotel accommodations
Overseas tours
Baggage assistance
Verbal and written communication
Interpersonal confidence
Bookkeeping
Mail handling
Responsible
Store opening and closing
Point of sale knowledge
Product and service sales
Guest seating arrangements
Teamwork
Written Communication
Timeline
Travel Advisor
SRI KASI TRAVEL AND TOURS SDN BHD
03.2019 - 10.2020
Typist
SYARIKAT P.GANESH
11.2018 - 02.2019
Sales Assistant
LIBPAM
05.2018 - 06.2018
Admin Clerk
RAJ MANAGEMENT SERVICES SDN.BHD
01.2018 - 03.2018
No Degree - Diploma in E-Business Technology
YPC INTERNATIONAL COLLEGE
08.2015 - 07.2018
Sales Assistant
PUSAT TELEKOMUNIKASI THAANIYA SDN BHD
12.2014 - 01.2018
High School Diploma -
SMK CONVENT SENTUL
01.2010 - 12.2014