DARSSENI NARAYANSAMY
General Office Work
KUALA LUMPUR,WILAYAH PERSEKUTUAN PUTRAJAYA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Travel Advisor
SRI KASI TRAVEL AND TOURS SDN BHD
KUALA LUMPUR , WILAYAH PERSEKUTUAN
03.2019 - 10.2020
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Typist
SYARIKAT P.GANESH
KUALA LUMPUR , WILAYAH PERSEKUTUAN
11.2018 - 02.2019
- Organized and prioritized various clerical duties including proofreading, spell checking, document filing and data entry.
- Fulfilled receptionist duties to include answering phone calls, responding to emails and delivering messages to staff members.
Sales Assistant
LIBPAM
KUALA LUMPUR , WILAYAH PERSEKUTUAN
05.2018 - 06.2018
- Assisted customers with prompt and polite support in-person.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained records related to sales, returns and inventory availability.
- Provided pricing information to customers regarding specific products.
- Help customers choose between the company's array of goods and services, process payments and maintain a high level of customer service
Admin Clerk
RAJ MANAGEMENT SERVICES SDN.BHD
KUALA LUMPUR , WILAYAH PERSEKUTUAN
01.2018 - 03.2018
- Prepare multi page documents utilizing headers, footers, page numbering, font attributes(bold, Italic, underline) centering and indenting commands.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Create, edit, save and print a slide presentation using Power Point.
- Initiate a file search on a data file.
- Edit and rewrite correspondence to produce documents of mail able quality.
Sales Assistant
PUSAT TELEKOMUNIKASI THAANIYA SDN BHD
KUALA LUMPUR , WILAYAH PERSEKUTUAN
12.2014 - 01.2018
- Maintained records related to sales, returns and inventory availability.
- Referred customers to various services by evaluating needs and providing recommendations.
- Functioned as backup in areas of sales, support, and services.
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
Education
No Degree - Diploma in E-Business Technology
YPC INTERNATIONAL COLLEGE
7, Jalan Jejaka, Maluri, 55100 Kuala Lumpur 08.2015 - 07.2018
High School Diploma -
SMK CONVENT SENTUL
SENTUL KUALA LUMPUR 01.2010 - 12.2014
Skills
Hotel accommodations
undefinedTimeline
Travel Advisor
SRI KASI TRAVEL AND TOURS SDN BHD
03.2019 - 10.2020
Typist
SYARIKAT P.GANESH
11.2018 - 02.2019
Sales Assistant
LIBPAM
05.2018 - 06.2018
Admin Clerk
RAJ MANAGEMENT SERVICES SDN.BHD
01.2018 - 03.2018
No Degree - Diploma in E-Business Technology
YPC INTERNATIONAL COLLEGE
08.2015 - 07.2018
Sales Assistant
PUSAT TELEKOMUNIKASI THAANIYA SDN BHD
12.2014 - 01.2018
High School Diploma -
SMK CONVENT SENTUL
01.2010 - 12.2014
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