DARSHINI SELVAM
Ampang Selangor
Summary
Dynamic customer care professional with over 11 years of diverse experience in enhancing customer satisfaction and driving sales performance. Proven expertise in delivering exceptional service, effective communication, and problem-solving skills that foster customer loyalty and engagement. Demonstrated ability to collaborate with teams to achieve strategic goals and improve service offerings. Committed to utilizing industry knowledge and customer insights to elevate the overall customer experience. Ready to leverage this extensive background in a customer care role that prioritises excellence and customer satisfaction.
Overview
12
12
years of professional experience
Work History
CONCEPT STORE CONSULTANT ASSOCIATE
MAXIS BROADBAND SDN BHD
05.2016 - Current
- Delivered exceptional customer service and support, enhancing customer satisfaction and loyalty.
- Assisted in product selection and recommendations, aligning with customer.
- Collaborated with team members to achieve sales targets and promote store initiatives.
- Provided feedback on customer trends and preferences to improve service offerings.
TELESALES MARKETING
AIG INSURANCE
08.2015 - 04.2016
- Conducted outbound sales calls to engage potential customers and promote AIG insurance products.
- Achieved monthly sales targets through strategic communication and relationship building.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of customer interactions and sales activities.
CONTACT CENTRE CONSULTANT
CELCOM
03.2014 - 07.2015
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance customer experience and streamline processes.
- Maintained up-to-date knowledge of products and services to provide accurate information.
- Utilized CRM software to track customer interactions and improve service efficiency.
- Participated in training sessions to develop skills and stay aligned with industry standards.
Education
DIPLOMA - EXECUTIVE SECERETARY SHIP
KOLEJ MASA
SELANGORSkills
- Communication
- Leadership
- Problem-Solving
- Team Work
- Time Management
Personal Information
- Date of Birth: 06/04/93
- Nationality: Malaysian
- Driving License: D
- Place of Birth: HOSPITAL KUALA LUMPUR
Languages
English
Beginner
A1
Malay
Beginner
A1
Tamil
Beginner
A1
Timeline
CONCEPT STORE CONSULTANT ASSOCIATE
MAXIS BROADBAND SDN BHD
05.2016 - Current
TELESALES MARKETING
AIG INSURANCE
08.2015 - 04.2016
CONTACT CENTRE CONSULTANT
CELCOM
03.2014 - 07.2015
DIPLOMA - EXECUTIVE SECERETARY SHIP
KOLEJ MASA