Darshini Pillai
Summary
Focused on maximizing employee's development through effective use of analysis abilities. Top-notch communicator,team collaborator, administrative and stakeholder management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Global Learning & Development Specialist
Roche (Malaysia) Sdn Bhd |Pharmaceutical
12.2020 - Current
- Manages Learning Management System (LMS) Cornerstone for the employees (e-learning).
- Handles HRDC project with 82% utilization with the team of 2 for 1000 over employees ( 100% APPROVAL, 2million grant approval )
- Interpret clients' needs and introduced services to fit specific requirements ( TNA Analysis ).
- Get Certified to deepen professional skillset ( HRDC Certified Trainer ).
- Facilitate all in-house (leadership, behavioral & softskills) training
- Emcee company celebrations
- Find out DNA (Development Need Analysis) for the employee and plan on in-house training.
- Handles Global (India, Pakistan,Singapore, New Zealand) Training Metrics and assist on Audit for learning sector
- Conducts onboarding eLearning session on monthly basis.
Certified Global Corporate Trainer
Philip Morris Transcosmos
03.2020 - 12.2020
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Handles New Zealand & Malaysia team and oversee Taiwan team.
- Responsible to manage and monitor report date accuracy, SOP, Process Compliance, Training Dashboard for staffs.
- Held online and conference call training session to accommodate off- site employees.
- Collaborate with local supervisor, team leader and QA for any quality issues, provide improvement plan if required.
- Support e-learning system (UMU) and non-learning system for employees.
L&D Expert (Singapore Airlines Project)
TDCX (BPO)
11.2017 - 03.2020
- Conducts Soft-skills training for Nestle, Financial Institute, Samsung campaigns before handles Singapore Airlines (SIA)
- Content developer ( based on TNA), conducts Commercial and Product training for SIA.
- Used Gamification in training and key person between stakeholders
- Uses Altea Reservation Desktop, Amadeus (ARD ) system to teach on booking, ticketing and customize according to passenger's need.
- Uses LMS ( Success Factor & Articulate) to key in attendance, training hours and upload the training notes, quiz and assessments.
- Organize talk that inspire learning and motivation within the employee in the organization (Non-system learning)
Training Executive
Hilton Kuala Lumpur
07.2016 - 11.2017
- Coordinate training administration and training preparation (materials and venue).
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducts, career talk, interviews , in charge of allowances, preparing contracts and well-being of trainees
- Promotes the development of a training culture by conducting regular meetings with Departmental Heads.
Preschool Teacher
Whitechurch School
04.2016 - 06.2016
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Teach Mathematics, Arts and General Knowledge
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Kumon Tutor for Mathematics for secondary level(part-time)
- Applied play-based strategies to provide diverse approaches to learning.
Education
Bachelor of Science - Psychology
HELP University
Kuala Lumpur, Malaysia03.2014
Skills
- Communication
- Stakeholders Management
- Root Cause Analysis
- Team Collaboration
- Self Motivation
- Customer Relations
Certification
HRDC TTT
AKPK TTT
NIOSH
SIX SIGMA
Languages
English
Native language
Malay
Proficient
C2
English
Proficient
C2
Tamil
Upper intermediate
B2
Timeline
Global Learning & Development Specialist
Roche (Malaysia) Sdn Bhd |Pharmaceutical
12.2020 - Current
Certified Global Corporate Trainer
Philip Morris Transcosmos
03.2020 - 12.2020
L&D Expert (Singapore Airlines Project)
TDCX (BPO)
11.2017 - 03.2020
Training Executive
Hilton Kuala Lumpur
07.2016 - 11.2017
Preschool Teacher
Whitechurch School
04.2016 - 06.2016
Bachelor of Science - Psychology
HELP University
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