DARSHEETHA VENI CHANDRASEGRAN
Preschool Teacher
Cyberjaya
Summary
An experienced Early Childhood Educator with over 10 years of dedication to fostering curiosity, creativity, and a love of learning in children. Passionate about preparing young learners for their educational journey by instilling good studying habits, and nurturing their social, emotional, and cognitive development. Committed to continuous professional growth through attending seminars, faculty meetings, and parent-teacher conferences to stay connected with both children’s and parents’ needs.
After transitioning into Customer Service four years ago, I discovered a new passion for helping clients, solving problems, and ensuring customer satisfaction. I thrive in high-pressure environments, excel at maintaining organized workflows, and approach every challenge with enthusiasm. With proven skills in customer service management, problem-solving, and operational workflows, I bring a customer-first mindset and a strong drive to achieve results. I am confident that my background in early childhood education, combined with my expertise in customer service, makes me a well-rounded professional capable of excelling in both fields.
Overview
12
12
years of professional experience
Work History
Pre-school Teacher
Ace Kids Kajang
02.2024 - 12.2024
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Lifestyle Concierge
Aspire Lifestyles
12.2021 - 11.2022
- Independently fulfill high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums
- Exercise judgment and discretion when serving as primary touch point for escalated customer issues and vendor communication
- Strive to leave the customer with a positive customer experience after every contact
- Provide accurate and timely information regarding requests
- Establish rapport with customers, learning their likes and dislikes
- Initiate outbound calls to fulfill customer requests
- Leverage on current partners and utilizes Internet and other resources to fulfill requests
- Communicate responses in a clear, professional, and concise manner
- Represent clients' brands in a professional and courteous manner
- Attend meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers
- Apply client and Group policies as applicable whenever interacting with customers
Escalation Specialist
Brandt International (M) Sdn. Bhd
04.2021 - 11.2021
- Reduce backlogs of tickets and handle second-level escalations from the Level 1 agents and other leaders for all emails and chats
- Develop and execute strategies by identifying bad demands to reduce the number of complaint cases and backlog tickets
- Provide feedback and coaching to Level 1 email agents
- Provide feedback to Team Leads for their own coaching of agents
- Establish a good relationship with internal and external stakeholders and communicate effectively with Head of Operations, LOB leaders and other departments within Brandt International for updates on escalated cases or process gaps
- Ensure timely resolution is given to customers and maintain a high level of professionalism
- Out of the box thinking to get the best solutions to solve ageing cases to ensure customer satisfaction
- A team player in a highly competitive team while being creative in driving results and support any other business needs that may arise from time to time
Customer Service Agent
Brandt International (M) Sdn. Bhd
09.2020 - 03.2021
- Deliver world-class customer service to maintain good relationship with customers while responding to their inquiries via emails and chat
- Build meaningful rapport with customers through a clear consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for both the customer and the company
- Enhance customers' experience by identifying opportunities to offer products and services based on their needs
- Maintain proper records of inquiries that have taken place, and to ensure a proper follow-up as and when required
- Provide timely solutions of the customer queries and ensure that the problem does not occur again
Pre-school teacher
Hi-5 House of Learning
12.2015 - 09.2020
- Prepare children for kindergarten by introducing concepts they will explore further in kindergarten and elementary school
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to the children and their parents
- Work with children in groups or one on one, depending on their needs and the subject matter
- Plan and carry out a curriculum that targets different areas of child development, such as language, motor, and social skills
- Organize activities so children can learn about the world, explore their interests, and develop talents
- Keep records of the students' progress, routines, and interests
- Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety
Pre-school teacher
Beacon House
12.2012 - 11.2015
- Provide a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play
- Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips
- Plan and conduct activities for a balanced program of instruction, demonstration, play and work time which provides students with opportunities to observe, question, and investigate
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
Education
Diploma - Teaching and Early Education Childhood Training
Cambridge International Centre
Foundation - Business, Accounting and Business Management
International College University (Twintech)
Skills
Literate in Microsoft Windows XP
Microsoft Office
Excellent typing speed
Excellent researching
Excellent knowledge of the internet
Training
Mentoring
Coaching
Good communication skills
Editing
Proofreading
Classroom management
Lesson planning
Child development
Student records management
Parent-teacher communication
Miscinformation
- Actively self-study and research a lot on the internet.
- A passion for travel and food.
- High integrity and honesty.
- Fast learner and great work ethics.
- Highly independent.
- Excellent team player.
- Flexible and adaptable.
- Determined and persistent.
- Critical thinking and decisive.
Accomplishmentscertifications
- Diploma in teaching
- Certificate in teaching
- Foundation in Business
- PERMATA Certificate
Timeline
Pre-school Teacher
Ace Kids Kajang
02.2024 - 12.2024
Lifestyle Concierge
Aspire Lifestyles
12.2021 - 11.2022
Escalation Specialist
Brandt International (M) Sdn. Bhd
04.2021 - 11.2021
Customer Service Agent
Brandt International (M) Sdn. Bhd
09.2020 - 03.2021
Pre-school teacher
Hi-5 House of Learning
12.2015 - 09.2020
Pre-school teacher
Beacon House
12.2012 - 11.2015
Diploma - Teaching and Early Education Childhood Training
Cambridge International Centre
Foundation - Business, Accounting and Business Management
International College University (Twintech)
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