Travel
Chin Wheng Thong
Administrative & Marketing
Cheras
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Administrative Executive cum Marketing Assistant
YTL Land Sdn Bhd
Bukit Bintang, Kuala Lumpur
08.2021 - Current
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Developed campaigns and specific marketing strategies for clients.
Concierge
YTL Land Sdn Bhd
Bukit Bintang, Kuala Lumpur
10.2020 - 07.2021
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Developed and maintained courteous and effective working relationships.
Cashier Part Time
Horizon Miracles Sdn Bhd
Pasar Seni, Kuala Lumpur
09.2019 - 09.2020
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Front Office Intern
The Ritz Carlton, Kuala Lumpur
Bukit Bintang, Kuala Lumpur
01.2020 - 03.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Worked flexible hours across night, weekend and holiday shifts.
Sales Assistant Part Time
Hush Puppies, Pavilion Kuala Lumpur
Bukit Bintang, Kuala Lumpur
05.2019 - 09.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
- Helped customers locate products and checked store system for merchandise at other sites.
- Referred customers to various services by evaluating needs and providing recommendations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Hotel Intern
Hotel Stripes Kuala Lumpur, Autograph Collection
Kuala Lumpur, Kuala Lumpur
02.2019 - 04.2019
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Diploma of International Hotel Management - Hospitality
YTL International College of Hotel Management
Bukit Bintang 03.2018 - 07.2020
UEC - Secondary Education
Kwang Hua (Private) High School
Klang 01.2012 - 12.2017
Skills
Self-Motivated
undefinedInterests
Sentimental Music
Swimming
Card/Board Games
Movies
Timeline
Administrative Executive cum Marketing Assistant
YTL Land Sdn Bhd
08.2021 - Current
Concierge
YTL Land Sdn Bhd
10.2020 - 07.2021
Front Office Intern
The Ritz Carlton, Kuala Lumpur
01.2020 - 03.2020
Cashier Part Time
Horizon Miracles Sdn Bhd
09.2019 - 09.2020
Sales Assistant Part Time
Hush Puppies, Pavilion Kuala Lumpur
05.2019 - 09.2019
Hotel Intern
Hotel Stripes Kuala Lumpur, Autograph Collection
02.2019 - 04.2019
Diploma of International Hotel Management - Hospitality
YTL International College of Hotel Management
03.2018 - 07.2020
UEC - Secondary Education
Kwang Hua (Private) High School
01.2012 - 12.2017
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