Danussha Francis

1) Initiated & pioneered new system : Esker AP

• Processing of provider invoices via OCR recognition method
• Significantly reducing manual data entry and processing time
• Collaborated with cross-functional teams to ensure seamless integration of OCR technology with existing systems
• Conducted training sessions for new joiners on Esker system, OCR processes, improving overall team productivity
• Strategically streamline communication with stakeholders and innovate ideas based on their requirements.

Accomplishment

• Effectively increased auto-posting(automation) rate from 5% to 13%
• Successfully expanded number of providers set up for auto-posting from 118 providers to 251 providers
• Led Esker Mini Project and auto-posted Top Providers for Dubai, Manila, India, London & Johannesburg
• Esker Set Aside clearance of 762 aged items without case file information

2) Established and led the establishment of a new mailbox : AR Client

Query

• Serve as the primary point of contact for clients/credit control regarding post-invoicing related questions and cost charges
• Provide clear and accurate information to clients, resolving issues promptly and professionally
• Gather feedback from clients to identify areas for improvement and implement necessary changes
• Communicate effectively with internal teams to address client concerns and enhance service delivery
• Develop and implement standardized processes for handling client inquiries and invoice management

Accomplishment

• Managed AR Query handling with zero escalation
• Implemented new process for standardized billing address amendment across all legal entities
• Enforced e-invoicing compliance post pandemic and successfully reducing hard copy dispatches

• Processing of Claims from the Providers within approved guidelines and procedures in a timely manner for Australia, Manila, Bangkok
• Billing issuance of final invoice to client Australia(Medfit)
• Proper compilation of supporting documentations as required
• Manage response to queries received into the generic mailboxes
• Building a good relationship with Australia clients/internal & external Stakeholders
• Quality check with internal stakeholders on issues regarding GOP.
  Support the Payment team (PTP) to release payment according to credit term agreed
• Handle the complaints raised by the providers regarding delay of payments, refund cases & incorrect GOP issuance
• Verifying provider's bank details

• Participate in video shoots, voiceovers, and live performances as required.
• Work closely with directors, producers, and other team members to ensure successful execution of projects.
• Represent the brand in professional and authentic manner, maintaining consistency with brand guidelines.