Daniel Raj
Customer Relation Officer
Kuala Lumpur,14
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at Foodpanda MY. Excelled in complaint handling and team collaboration, driving a high-performance culture that consistently exceeded targets. Leveraged exceptional communication skills to strengthen client relationships, achieving significant improvements in customer service metrics. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Officer
Agoda
06.2023 - Current
- Reduced response time for customer queries by implementing effective communication strategies.
- Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Conducted proactive follow-up calls to ensure complete resolution of customer issues and concerns.
Customer Relation Officer
Teleperformance
10.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Managed a high volume of inbound calls, efficiently responding to customer inquiries and resolving issues.
- Participated in cross-functional teams tasked with improving organizational performance through better alignment between sales, marketing, operations, and customer service functions.
- Managed department call volume of 25 calls per day and coordinated department schedules to maximize coverage during peak hours
Commercial Executive
Foodpanda MY
03.2021 - 09.2022
- Increased sales revenue by identifying and pursuing new business opportunities in the commercial sector.
- Analyzed sales data to inform future strategies, making informed decisions on resource allocation and prioritization.
- Managed a team of sales professionals, fostering a high-performance culture that led to consistently exceeding sales targets.
- Strengthened client relationships through regular communication, ensuring high levels of satisfaction and repeat business.
Education
No Degree - Diploma In Information Technology
University Technology Malaysia
Kuala Lumpur 06.2017 - 12.2020
Skills
Training and coaching
Exceptional communication
Complaint Handling
Customer Service
Team Collaboration
Fluency in multiple languages
Languages
English
Native language
Malay
Advanced
C1
Tamil
Advanced
C1
Timeline
Customer Experience Officer
Agoda
06.2023 - Current
Customer Relation Officer
Teleperformance
10.2022 - 06.2023
Commercial Executive
Foodpanda MY
03.2021 - 09.2022
No Degree - Diploma In Information Technology
University Technology Malaysia
06.2017 - 12.2020
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