Dania Syafika

Enhanced compliance tracking by maintaining an up-to-date master list.
Improved tenant relations through effective communication on compliance updates.
Optimised data management in SAP, resulting in streamlined contract handling for tenants.

• Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
• Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
• Maintained organised and updated file systems for easy staff use.
• Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
• Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
• Offered high levels of administrative support to managers, ensuring smooth running of company operations.
• Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
• Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.
• Photocopied and printed documents for office team members.
• Coordinated meeting rooms and agendas.
• Facilitated communication between departments, enhancing teamwork and project success rates.
• Assisted in the organisation of corporate events, contributing to successful execution and positive outcomes.
• Produced statistical analysis and reporting using Excel.
• Analysed and improved office processes, implementing solutions that enhanced overall productivity.

• Oversaw planning of contena invoicing processes to ensure timely export and import operations.
  Managed paperwork related to job orders, enhancing efficiency and compliance.
  Coordinated export and import activities, driving operational excellence.
• Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
• Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
• Secured data by following confidentiality procedures.
• Handled photocopying documents, updating files and faxing communications for staff.
• Processed invoices, receipts, payments, and other financial transactions with accuracy to maintain financial records.
• Answered telephone calls to offer information, direct callers and take messages.
• Managed daily office operations and administrative support for senior management, enhancing organisational efficiency.
• Supported office operations by taking on ad-hoc clerical duties.
• Managed client communications by answering phones and corresponding through email.
• Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
• Responded to incoming requests for information or forwarded to appropriate individual.
• Responded to customer enquiries via telephone and email, providing timely and accurate information to enhance customer service.

• Answer and direct phone calls
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Provide information by answering questions and requests
• Prepare and monitor invoices
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc
• Write letters and emails on behalf of other office staff
• Cover the reception desk when required
• Maintain computer and manual filing systems
• Handle sensitive information in a confidential manner
• Take accurate minutes of meetings
• Coordinate office procedures
• Reply to email, telephone or face to face enquiries
• Resolve administrative problems
• Receive, sort and distribute the mail
• Answer telephone calls and pass them on
• Manage staff appointments
• Maintain up-to-date employee holiday records
• Greet and assist visitors to the office
• Photocopy and print out documents on behalf of other colleagues

• Do visual merchandise every session
• Do daily e-mail report
• Check invoice for weekly stock take
• Daily stock take
• Closing
• Responsible to make the body shop a great and exciting place to shopping
• Responsible to support monthly sales target achieved
• Study overall product specifications to promote knowledge to customers
• Provide most friendly and comfortable consultation to customers
• Hands-on in practically demonstrate product trial to customers
• Working closely with supervisor to contribute ideas in making promotion of new product and clearance sales
• Responsible to make sure customer satisfaction with a product or services
• Responsible to take place while performing a transaction for the customer

• Field incoming calls, greet customers, answer travel inquiries, tag and handle baggage and collect baggage fees at gate, secure flights, process reservations, and monitored cabin availability
• Assist misconnected and rerouted passengers during irregular operations; issue travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
• Coordinate and conduct internal audits to assess compliance with standard operating procedures, employee standards, and faa and airport requirements
• Maintain regional flight information (flifo) portal, gate manager, and gate displays