DAM RAT NU PLOON
Sr. Field Service Engineer
Bayan Lepas
Summary
Field Service Engineers work directly with equipment and systems, performing installations, repairs, and maintenance tasks. Field Service Engineers are often required to travel to different sites and locations. Equipment Engineer with a track record of developing and implementing efficient, reliable and cost-effective processes. Skilled at troubleshooting and problem-solving.
Overview
4
4
Languages
19
19
years of professional experience
Work History
Senior Field Service Engineer
Mi Equipment
06.2026 - Current
- Installed and commissioned semiconductor equipment at customer sites, verifying specifications and operational readiness.
- Troubleshot complex mechanical, electrical, and software faults to restore tool performance quickly.
- Performed preventive maintenance, calibration, and alignment to sustain equipment uptime and process stability.
- Diagnosed root causes using service data, schematics, and diagnostic tools to resolve recurring failures.
- Coordinated field escalations with engineering and support teams to accelerate corrective actions.
- Documented service reports, repair actions, and parts usage for accurate technical traceability.
- Trained customers and junior technicians on equipment operation, maintenance, and safety procedures.
Sr. Field Service Engineer (Project Lead)
ProfitLink Intelligent Equipment Manufacturing Sdn Bhd
01.2025 - 04.2026
- Setup Auto Packaging Machine (APM) and Auto mobile robots (AMR)
- Setup RWS production line (AGV) and Auto mobile robots (AMR)
- Maintained accurate records of service calls and repairs and ensured that customers were satisfied with the results.
- Gained experience in the installation and repair of a variety of medical device systems.
- Collaborated with customers to identify and resolve technical issues in a timely manner.
- Developed strong relationships with customers, providing excellent customer service.
- Provided technical support and troubleshooting assistance to customers via phone and email.
- Traveling to customer sites, which may include local or international travel.
Equipment Engineer
MICRON MEMORY MALAYSIA snd.bhd.
02.2020 - 12.2024
- As a Test Equipment Engineer, I am responsible for the installation and maintenance of manufacturing equipment. Sustain and improve key performance indices of the equipment through continuous improvement activities.
- Involved in the startup team for settling a new plant at Batu Kawan MMP
- Responsible for sustaining equipment uptime, with hand on troubleshooting the equipment.
- Responsible for Test equipment transfer, setup and buyoff, Qual data & BEGCP before release machines, and support for manufacturing ramp up.
- Perform equipment setup for Laser Mark TH800iG, Scanner KLA Tencor T790, Moisture Cure Oven, Vacuum Sealer and Full Label Visual Inspection (FLVI).
- Perform Icos KLA-T790 new machine installation (docking), calibration for all stations, recipe sutup and software version update.
- Setup PM in ET system with checklist understanding from Micron SG and scheduled PM as per plan.
- Perform equipment setup, buyoff, and conversion.
- Work on spare parts/tools/meter management.
- 1)Responsible for the role as PM coordinator, always helping to trigger PM and plan in advance for new tools.
- 2) Help to certify a new ES(Technician) and perform tracking and recording.
- 3) Coaching and detail in observing weak operations such as 5S and safety.
- 4) Provide solutions for 5S and housekeeping for tooling and changing kits for new changing tools.
Technical Specialist /Senior Associate Engineer
Osram Opto Semiconductors (Malaysia) Sdn.Bhd.
09.2007 - 01.2020
- Involved in the startup team for settling a new plant for waferfab in Kulim.
- Assist Engineer on engineering evaluation towards for buy off tools and recipe before release to production and Yield improvement.
- Handling Failure Analysis activities on Root cause findings related to Line Issue, Excursion & customer return sample
- Support Material & Event disposition for Line Sustaining
- Support on Defect Density Engineering group on inline monitoring lot
Education
DIPLOMA - ELECTRONIC & ELECTRIC TENAGA
Sultan Abdul Halim Mu'Adzam Shah Polytechnic
Jitra Kedah07-2007
CERTIFICATE - Electrical & Electronic Engineering
Port Dickson Polytechnic
Negeri Sembilan, Malaysia01-2006
Skills
Troubleshooting
Personal Information
- Date of Birth: 1985-03-20
- Nationality: Malaysian
- Driving License: YES
- ID Type: ID Number
- ID Number: 850320026113
Timeline
Senior Field Service Engineer
Mi Equipment
06.2026 - Current
Sr. Field Service Engineer (Project Lead)
ProfitLink Intelligent Equipment Manufacturing Sdn Bhd
01.2025 - 04.2026
Equipment Engineer
MICRON MEMORY MALAYSIA snd.bhd.
02.2020 - 12.2024
Technical Specialist /Senior Associate Engineer
Osram Opto Semiconductors (Malaysia) Sdn.Bhd.
09.2007 - 01.2020
CERTIFICATE - Electrical & Electronic Engineering
Port Dickson Polytechnic
DIPLOMA - ELECTRONIC & ELECTRIC TENAGA
Sultan Abdul Halim Mu'Adzam Shah Polytechnic