DALWINDER KAUR SANTO SINGH
Kuala Lumpur
Summary
Results-driven administrative and operations professional with over 10 years of experience in diplomatic services, tourism, and corporate environments. Expertise in office administration, executive support, travel operations, and HR coordination. Skilled in managing high-level communications and coordinating international engagements while optimising operational workflows.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Operation & Office Administrator
FIJI HIGH COMMISSION MALAYSIA
08.2025 - Current
- Greet and attend to visitors, guests, and dignitaries in a professional and respectful manner.
- Manage incoming telephone calls, emails, and correspondence, ensuring timely redirection to relevant officers.
- Maintain visitor records and ensure security protocols are followed for entry into the Chancery.
- Coordinated appointments and meeting schedules for Mission officials, ensuring efficient time management and prioritisation of engagements.
- Provide information and general assistance to the public, including inquiries on consular services.
- Assist with general clerical duties including photocopying, scanning, filing, and document preparation.
- Draft and format routine correspondence, letters, and internal memos as directed.
- Manage office supplies, stationery, and inventory, ensuring timely procurement and availability to support operational efficiency.
- Support the processing of official documents, including diplomatic notes, invoices, and purchase requests.
- Assist in organising official events, receptions, and meetings hosted by the High Commission, enhancing diplomatic relations and guest experience.
- Provide frontline support for consular matters such as passport enquiries, authentication, and notarial services.
- Coordinate with protocol and liaison officers on diplomatic arrangements, official visits, and logistics.
- Ensure cleanliness and professional appearance of the reception and meeting areas.
- Liaise with service providers (cleaning, maintenance, courier, IT, etc.) when required.
- Assist in maintaining an up-to-date contact database of stakeholders and partners.
- Executed additional tasks assigned by the High Commissioner or designated officer.
Office Administrator Executive Cum Secretary
ORN AI TRAVELS SDN BHD @ NEXUS DMC
04.2025 - 06.2025
- Delivered comprehensive administrative and secretarial support to GM & Director, ensuring smooth operation of daily activities.
- Manage calendars and schedule appointments/meetings of GM & Directors.
- Manage incoming calls, emails, and visitor inquiries with a professional and service-oriented approach.
- Facilitated invoicing, purchase orders, expense tracking, and petty cash handling for GM, contributing to accurate financial management.
- Prepared tour documents and client itineraries for GM, enhancing client experience and ensuring timely delivery of services.
- Maintain organized physical and digital filing systems (Click up & Google Drive).
- Maintain organized records of travel agents' contracts, service agreements, and documentation.
- Maintain communication with travel agents, corporate clients, and international clients for administrative needs.
- Coordinated familiarization trips (FAMs) and site inspections for travel agents.
- Maintain and update client data in systems.
- Maintain staff attendance and leave records.
- Support onboarding processes for new employees (document collection, coordination, etc.).
- Organize internal meetings, schedules, and team communication.
- Ensure emails are addressed promptly and sent to ORN AI TRAVELS SDN BHD.
Tourism Operation Executive - Inbound & Outbound (Malaysia & Singapore)
TRAVEL BUDDY HOLIDAYS SDN BHD
11.2023 - 02.2025
- Manage overall operations to ensure seamless execution of travel services.
- Supervise and coordinate travel programs, ensuring smooth execution.
- Manage travel logistics for inbound and outbound operations, enhancing service delivery.
- Supported tour operations through itinerary planning, bookings, and ground arrangements to enhance overall client satisfaction.
- Communicate with clients to understand preferences, provide recommendations, and confirm arrangements.
- Liaise with local and Singapore-based suppliers, including hotels, transport providers, and tour guides.
- Built and maintained supplier and partner relations, optimising travel products for diverse customer needs.
- Analyze market trends to adjust product offerings and improve service quality.
- Addressed customer feedback and complaints to enhance service quality and strengthen company reputation.
- Attend to last-minute changes, special requests, and on-trip support.
- Lead, train, and motivate the team, ensuring departmental goals are met.
- Assist with flight bookings via the Amadeus system and maintain business records and etc.
- Handle travel documentation, quotations, invoices, payments, and reporting.
- Processed visa applications and travel insurance requests.
- Maintain up-to-date records of bookings and travel details.
- Performed various administrative duties to support daily operations, maintaining efficiency.
- Support company events, promotions, or FAM trips involving Malaysia and Singapore markets.
Junior Human Resources Assistant Cum Administration Executive Officer (WFH)
MD EXPRESS LOGISTICS
11.2021 - 11.2023
- Human Resources Support.
- Assisted in recruitment by posting job ads, scheduling interviews, and onboarding new hires.
- Prepare HR-related documents such as employment letters, warnings, and memos.
- Handled employee queries, conducted interviews, and managed office supplies.
- Maintain records and file company documentation (sick leave, maternity leave, etc.).
- Help manage payroll data, overtime reports, and basic employee benefits tracking.
- Updated company policies for legal compliance and streamlined operational procedures.
- Coordinate internal arrangements for travel, training, and team events.
- Administrative Tasks.
- Handle day-to-day documentation, filing, and reporting via online tools.
- Prepare and submit daily or weekly operational reports (rider status, delivery tracking, etc.).
- Coordinate with field staff and logistics partners for smooth operational flow.
- Supported office procurement and updated inventory records remotely.
- Online Communication & Coordination.
- Communicate effectively with riders, staff, and third-party platforms (Shopee, Lazada, Pos Laju) through WhatsApp, email, or internal systems.
- Track and follow up on performance reports, delivery issues, and complaints.
- Act as the point of contact for HR and admin matters for remote and on-ground teams.
Outbound Executive
TRAVEL BUDDY HOLIDAYS
01.2020 - 06.2020
- Promote outbound packages to individuals, groups, and corporate clients.
- Meet sales targets through effective client engagement and follow-ups.
- Maintain long-term relationships with clients for repeat business.
- Communicate with clients to understand their travel needs and preferences.
- Design and customize outbound tour packages according to client requirements.
- Prepare itineraries, quotations, and proposals for international destinations.
- Liaise with airlines, hotels, ground handlers, and overseas partners to confirm bookings.
- Manage reservations, invoicing, and payment follow-up.
- Handle changes, cancellations, and travel-related issues.
- Provide accurate information on visa requirements, travel insurance, and international regulations.
- Handle pre-departure briefings and ensure all documents are provided.
- Provide continuous support for clients facing emergencies while travelling.
Administration Executive Cum Secretary to Managing Director
AIA BERHAD (KL SREE AGENCY)
07.2014 - 12.2019
- Secretarial Support & Manage the Managing Director's calendar, schedule appointments, and coordinate meetings.
- Handle confidential correspondence and communication on behalf of the MD.
- Communication & Coordination & Serve as a liaison between the MD and internal/external stakeholders.
- Prepare and organize meeting agendas, minutes, and necessary documents.
- Make travel, hotel, and logistics arrangements for meetings or events.
- Screen phone calls, emails, and other communications, prioritizing and escalating as necessary.
- Follow up on deadlines, commitments, and action items from meetings.
- Administrative Duties & Handle general office administration including filing, documentation, and data entry.
- Prepare business letters, reports, memos, emails, and presentations.
- Maintain and update client and agency records with accuracy and confidentiality.
- Agency Support & Coordinate with agency members for briefings, events, training, and internal communication.
- Support recruitment and onboarding of new agents or staff within the agency.
- Assist in planning and organizing company events, training sessions, and team-building activities.
- Liaise with AIA corporate departments on compliance, marketing, and reporting matters.
- Assisted in preparing sales reports and tracking performance metrics.
Receptionist Cum Administration Assistant
TURIYA BERHAD
02.2011 - 06.2014
- Manage front desk operations: greet visitors, clients, and vendors professionally and courteously.
- Answer, screen, and redirect incoming calls and emails to relevant departments.
- Maintain visitor logs and issue visitor passes.
- Keep the reception area clean, organized, and presentable at all times.
- Assist in coordinating meetings, preparing meeting rooms, and handling refreshments.
- Administrative Support - Perform general office administrative tasks such as filing, photocopying, and scanning.
- Prepare reports, presentations, and manage office supplies.
- Manage office supplies inventory and handle requisitions for replenishments.
- Assist with file and database management and executive scheduling.
- Handle incoming and outgoing mail, courier services, and document dispatch.
Education
DIPLOMA IN BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION
UNITED KINGDOM ASSOCIATION OF PROFESSIONALS
United Kingdom01-2013
SIJIL PELAJARAN MALAYSIA (SPM) - COMMERCE
Sekolah Menengah Kebangsaan Batu Muda
Kuala Lumpur, Malaysia01-2010
Skills
- Front office management
- Calendar coordination
- Event coordination
- Travel operations
- Itinerary planning
- Travel documentation support
- Records management
- Database management
- Microsoft Office skills
- Google Drive proficiency
- Digital documentation
- Data entry
- Compliance management
- Protocol coordination
- Official correspondence
- Information confidentiality
- Executive support
- Professional communication
- Stakeholder relations
- Multicultural communication
- Conflict resolution
- Organizational skills
- Attention to detail
- Problem-solving abilities
- time management skills
Certification
- Emotional Intelligence (EQ) At Workplace
- Copywrite certificate
- Plan a Perfect Travel
- Getting Started with Microsoft Excel
References
- Mdm. Pooja, Building Manager, 010-896 9622
- Ms. Fatimah @ Shasha, Senior Manager, 012-563 2905
Personal Information
Relocation: 1
Languages
English
Advanced
C1
Malay
Upper Intermediate
B2
Tamil
Proficient
C2
Timeline
Front Desk Operation & Office Administrator
FIJI HIGH COMMISSION MALAYSIA
08.2025 - Current
Office Administrator Executive Cum Secretary
ORN AI TRAVELS SDN BHD @ NEXUS DMC
04.2025 - 06.2025
Tourism Operation Executive - Inbound & Outbound (Malaysia & Singapore)
TRAVEL BUDDY HOLIDAYS SDN BHD
11.2023 - 02.2025
Junior Human Resources Assistant Cum Administration Executive Officer (WFH)
MD EXPRESS LOGISTICS
11.2021 - 11.2023
Outbound Executive
TRAVEL BUDDY HOLIDAYS
01.2020 - 06.2020
Administration Executive Cum Secretary to Managing Director
AIA BERHAD (KL SREE AGENCY)
07.2014 - 12.2019
Receptionist Cum Administration Assistant
TURIYA BERHAD
02.2011 - 06.2014
DIPLOMA IN BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION
UNITED KINGDOM ASSOCIATION OF PROFESSIONALS
SIJIL PELAJARAN MALAYSIA (SPM) - COMMERCE
Sekolah Menengah Kebangsaan Batu Muda