Results-driven Assistant Manager with 7+ years of experience in FX clearing & settlements, operations management, and customer service. Proven success in reducing operational risks, enhancing settlement accuracy, and leading cross-functional teams. Strong understanding of global FX markets and compliance frameworks. Skilled in reconciliation, UAT, stakeholder coordination, and process improvement. Multilingual communicator pursuing a degree in International Business with added proficiency in Mandarin.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
FX Clearing & Settlement Operations
Self motivation
Multitasking
Positive attitude
MS office
Problem-solving abilities
Teamwork and collaboration
Customer service and satisfaction
Microsoft office expertise
Coaching and mentoring
Financial management
Staff development
Staff management
Project management abilities
Goal setting
Adaptability and flexibility
Time management
Decision-making
Task delegation
Problem-solving
Team leadership
Operations management