Dalveer Singh S/O Jatinder Singh
Receptionist
Kuala Lumpur
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Ambassador
KATEL HOTEL KUALA LUMPUR
03.2023 - 05.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted in training new team members, improving overall performance of the Guest Experience Ambassador team.
- Contributed to hotel revenue growth by promoting available services and amenities to guests during interactions.
- Resolved guest complaints efficiently, demonstrating professionalism and empathy while finding suitable resolutions.
- Managed incoming phone calls professionally, directing callers appropriately or handling inquiries as necessary without disruption to other tasks at hand.
- Welcomed guests on arrival, displaying professional and friendly approach.
Bell Attendant
KATEL HOTEL KUALA LUMPUR
03.2023 - 05.2024
- Ensured accurate billing procedures by meticulously tagging all stored items per established guidelines.
- Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
- Demonstrated strong knowledge of local area attractions and landmarks while guiding guests on various activities during their visit.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
Security Officer
BENNINGTON RESIDENCES
08.2022 - 02.2023
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
Associate of Arts - Art Education
SMK TINGGI SETAPAK
Kuala Lumpur, Malaysia 04.2001 -
Skills
Strong empathy
Guest Relations
Complaint Handling
Customer Service
Guest accommodations
Food and Beverage Area Setup
Multitasking
Luggage Handling
Certification
Letter of recommendation
Timeline
Letter of recommendation
05-2024
Guest Experience Ambassador
KATEL HOTEL KUALA LUMPUR
03.2023 - 05.2024
Bell Attendant
KATEL HOTEL KUALA LUMPUR
03.2023 - 05.2024
Security Officer
BENNINGTON RESIDENCES
08.2022 - 02.2023
Associate of Arts - Art Education
SMK TINGGI SETAPAK
04.2001 -