DALNI KANNAN
Klang
Summary
Dedicated and compassionate healthcare attendant with the 2 years of experience providing excellent care to patients. Seeking to leverage strong communication and interpersonal skills in a dynamic healthcare setting.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Clinic Assistance – Experience
SEJATI MATERNITY & SPECIALIST CENTRE
05.2020 - Current
- Provided direct care to patients, including personal hygiene, feeding, and mobility assistance
- Monitored patients' vital signs and reported any changes to healthcare team members
- Assisted with patient transfers and transportation within the facility
- Maintained a clean and safe environment for patients and staff
- Communicated effectively with patients, families, and healthcare team members to ensure coordinated care
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Clinic Assistance
QUALITAS CLINIC ANIS
2 2010 - 11.2010
- Investigated and resolved customer inquiries and complaints quickly.
- Streamlined internal processes, resulting in a more organized and efficient workflow.
- Participated actively in team meetings sharing best practices leading towards overall improvement of the department''s performance.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed and updated databases to handle customer data.
- Reduced wait times for assistance by efficiently managing high-volume call queues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified, monitored and resolved potential problematic customer issues.
- Communicated with customer to understand needs and concerns.
Education
Clinical Assisting
QUALITAS MEDICAL GROUP SDN BHD
Petaling Jaya, Selangor, Malaysia 04.2001 - 04.2010
Skills
Patient care: Proficient in assisting patients with daily activities, monitoring vital signs, and providing emotional support
Communication: Strong verbal and written communication skills, able to effectively interact with patients, families, and healthcare team members
Empathy: Demonstrated ability to empathize with patients and their families, providing compassionate care and support
Organization: Skilled in managing multiple tasks efficiently and prioritizing patient needs
Teamwork: Collaborative team player, able to work effectively with healthcare professionals to ensure patient well-being
Volunteer Experience
- Provided assistance to healthcare professionals in delivering care to patients in need.
- Offered emotional support and companionship to patients during their hospital stay.
- Assisted with administrative tasks and patient transport as needed.
Timeline
Clinic Assistance – Experience
SEJATI MATERNITY & SPECIALIST CENTRE
05.2020 - Current
Clinical Assisting
QUALITAS MEDICAL GROUP SDN BHD
04.2001 - 04.2010
Clinic Assistance
QUALITAS CLINIC ANIS
2 2010 - 11.2010