Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
Generic
DALILAH KHAIRUNISA  HANAFI

DALILAH KHAIRUNISA HANAFI

Kuala Lumpur,

Summary

Experienced in multitasking with a strong work ethic, excelling in teamwork, problem-solving, and organizational skills. Committed to supporting the team and willing to take on any task that contributes to collective success. Demonstrates value as a reliable and dedicated team player, consistently exhibiting a hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Quality Unit Intern

UiTM
01.2024 - 04.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Sales Assistant

PARKSON
01.2018 - 01.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Administrative Science (Hons.) -

Universiti Teknologi MARA (UiTM)
08.2024

Diploma of Public Administration -

Universiti Teknologi MARA (UiTM)
01.2021

MUET: Band 5

Accomplishments

Soft Skills:

Teamwork, Time Management, Human Resources Management, Creativity & Problem-Solving, Strong Communication Skills, Project Management, Strategic Planning, Adaptability, Teamwork and Collaboration, Fast Learner, Team Collaboration, Goal-oriented mindset, Attention to Detail, Creativity and Innovation, Professionalism and Etiquette, Problem-Solving, Multitasking and Organization, Interpersonal and Social Skills.

Technical Skills:

Research and Data Analysis, Web Development, Policy Analysis, Computer Skills, Recruitment and Talent Acquisition, Training and Development, Performance Management, Microsoft Office Suite (Word, Excel, PowerPoint), Legal Compliance, Project Management, Research and Writing, Administrative Skills, Social Media, Graphic Design, Digital Marketing, Market Research, Advertising, Sales Techniques, E-commerce Platforms.

Languages

Malay
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Quality Unit Intern

UiTM
01.2024 - 04.2024

Sales Assistant

PARKSON
01.2018 - 01.2019

Bachelor of Administrative Science (Hons.) -

Universiti Teknologi MARA (UiTM)

Diploma of Public Administration -

Universiti Teknologi MARA (UiTM)

MUET: Band 5
DALILAH KHAIRUNISA HANAFI